Smiths At Gretna Green Hotel  

Location off the motorway

Not my type of hotel. 6 years old and looking tired and dated. Designer shabby without the chic. More like an expensive travel lodge not "a luxury boutique award winning hotel" An expensive stop over, should have carried on our journey.

Very comfy bar area , good service, good food very relaxing atmosphere

Make Up Girl

Pet Spider, Cobwebs in room, 10 years of dust behind tv, room wasn't made up next day till gone 4 pm leaving us with no tea or milk, or fresh towels. tiles in bathroom need regrouting (mould present). Noisy as hell due to busy mainroad next to room. Food overpriced for what it actually was. £6+ for a pint of lager. No different to a Premier Inn in many respects. Inadquate shower gel (1 small tub) provided for 2 guests per 2 days. and no soap so you had to use this shower gel sparingly when washing your hands too. Paid £220 upfront on arrival for both nights and on checking out, they insisted i had only paid for 1 night and owed them £80 for second night....luckily i found the receipt in the depths of my luggage.

The staff at Reception were very helpful, our room was large and well appointed and we had an excellent evening meal. The room was good value for money a the reduced rate we paid.

Our first room smelt of cigarette smoke (we were quickly moved without a problem). Our room was not serviced until 4.00pm on the second day and then it was not serviced thoroughly as we had come back to change (we had been out from 9.30am until 3.45pm). The tea and milk were not replenished (again, quickly sorted by Reception). The newspaper ordered arrived on Day 1 but not on Day 2. We couldn't get the broadband to work (this may have been our laptop: again, Reception were helpful). Breakfast was ok but some of the food had been kept warm for a long time so was not at its best.

Found rooms to be very basic and bot worth the money.

Size of room, and very nice dinner on the evening of our stay.

Breakfast was a big letdown, especially after such a nice dinner. coffee was stewed and nearly undrinkable, scranbled eggs were dry, and to our surprise they had no butter in the hotel! There was some flora for the toast which had turned into oil. The person on duty was anything but helpful. Took the edge of our experience.

Leaving after 1st night. The only pleasant experience was the Polish girl who served us at breakfast. She was extremely nice and could not do enough for us.

Wrong information about room. Take it or leave it attitude. Your only paying 50 pounds per night comment by duty manager. Dirty room, Tired Mattress. Lighting in room. Breakfast not nice. Owners not particularly interested. Offered a complimentary bottle of wine with dinner but as we were not having dinner this was withdrawn. Tough luck. Will not be back. Certainly not four star

I liked the location because we were getting married at the blacksmith's shop.

I thought the rooms were a bit run down looking. For the price and the way the lobby/restaurant/bar looks you'd expect more from the room.

The location, the rooms were very large and the beds were comfortable, the breakfast was very good.

Initially the hotel was a disappointment as they stated that Booking.com did not pass on the information that we required a twin room, fortunately I had printed my booking form therefore could show them I had booked a twin room. Instead of getting into the room for 15:00hrs it was 16:10hrs and then it was still a double. Eventually they sorted the beds out and we had an enjoyable stay.

Very spacious room and great value for money (£60 B&B for a double room, single occupancy).

The staff in the restaurant were polite enough but it seemed as though they were just going through the motions.

We got married at the blacksmiths shop from the moment we arrived till the moment we left all the staff made us feel special , without been false It was the best hotel I have ever stayed in , Lovely from the decor the cleaniness the food the staff willness to make your stay a pleasure Thank you to all the staff Tim the bar man you are a brillant at your job thanks again all Mr and Mrs George 6 oct 2011

We loved the whole package the lot I can't put in to words how I feel about smiths Best hotel ever

Very comfortable, friendly and polite hotel staff. Food in the restaurant and barr area excellent together with the service. Ideal location to visit both Edinburgh and Glasgow.

Made to feel very special an comfortable. Helped us to unwind and relax sooner . Room spacious warm and confortable.