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Newest reviews for So Sienna

  • David
    September 15, 2014

    Very warm and friendly staff - really nice people who went the extra mile to make sure my needs were met Very close proximity to Hammersmith tube Strong, fast free wifi Extremely clean Great value for money (we did get an upgrade) Nice pubs and restaurants in the immediate vicinity Room complete with iron and ironing board, ample towels, cutlery and delft, all in perfect condition

    Our apartment was not used often and, while perfectly clean, could have been a bit more aired out


  • Robert
      United Kingdom
    September 14, 2014

    Space, location and facilities.

    The fact that on a two night stay staff were in the apartment three times to our knowledge (once to check lights, collect rubbish and to deliver an iron). How many times they were there when we were out I have no idea.


  • Oluwatosin
    September 7, 2014

    Location and spacious rooms

    Bed bugs in my room


  • Anonymous
      United Kingdom
    September 4, 2014

    On a positive note the bed was comfortable and the sheets crisp clean and the location is perfect for the Apollo Eventim.

    The web photos are not a true representation of the reality. The furniture and kitchen facilities were rather tired and so was the carpet.


  • Bahadir
    August 31, 2014

    Near to underground, very helpfull staf, good equipment of kitchen

    Noisy around works of destroying of a building


  • Justin
    August 18, 2014

    Location & staff

    Our room smelled musty and the extra bed mattress was old and damaged.


  • Anonymous
    August 10, 2014

    Friendly staff, good security,

    Washing machine was inoperable. Beddings were not replaced daily.


  • Andrea
      United Kingdom
    July 29, 2014

    The staff - Bilal, Sam, Fahad, Joudeh, Callum, were extraordinarily friendly and nothing was too much to ask. We were given an upgrade on arrival and the rooms were really clean and equipped with everything we needed. The beds were more comfortable than any others we stayed in on this trip and we slept really well. Hammersmith, while not completely central, is on the Picadilly líne, and it's just a few stops to get to central London. The area had a lot going on and plenty of good places to eat and shop. We really enjoyed our stay there and my children wanted to stay for longer! We thought the price was very reasonable for this level of comfort and service.

    Really, honestly, there was nothing we could find fault with. Perhaps some people would find it difficult to get up the stairs with no lifts, but the staff were always ready to help. We'll definitely be back on our next trip to London. A big "thank you" to all the staff there!!


  • Mark
      United Kingdom
    July 28, 2014

    Location to the apollo parking opposite / on the street nearby (free after 5pm) rooms clean

    no lift - lots of stairs drag a case up No A/C - really hot


  • Primporn
    July 28, 2014

    + Very good location, close to Hammersmith Broadway where you can find all the convenience + Staff were attentive and very helpful

    - Need to improve on cleaniness. There were mosquitos in the apartment, spotted even spider web on wall lamp - Should have made proper checks before guests check-in: > need to ask for the kettle > shower knots were not working properly - Need to improve on the ventilation in the bathrooms as the room became very damp because of the steam after each shower


  • Anonymous
    July 24, 2014

    The proximity to Hammersmith underground (5' walk). Spacious apartment

    Beds & Mattresses were horrible Basement apartment and very humid No cleaning for 4 nights Mold and foul smell around the apartment Backyard closed and dirty Shower had hot water only No air-condition Noise from a nearby construction site Definitely NOT a 4*


  • Lisa
      United Kingdom
    July 22, 2014

    Fab location and able to drop bags off early which was great. Very clean.

    Some of the furniture was a bit dated...the sofa bed had seen better days.


  • Anonymous
    July 12, 2014

    no laundry facility, builing site oposite the hotel but this is nothing they can do.


  • Brian
      United Kingdom
    July 6, 2014

    Friendly staff. Great room


  • Silvia
    July 6, 2014

    Location near to Hammersmith station - nice comfort of the room and helpful staff to take my luggage up to the room under the roof - cleanness of the accomodation

    Early leaving for 11 am, would have wished to stay a bit longer for 1 pm - but kind arrangement to leave for 12 am at least


  • Milan
      Czech Republic
    July 1, 2014

    no lift, 3rd floor on a narrow staircase is not really doable for older people.


  • Omar
    June 30, 2014

    So Sienna’s location is excellent. There is a Barclay city bike station directly next to So Sienna, the Hammersmith Underground and Bus Station is 5 minutes walk away, and other bus stops are even closer. Hammersmith is a major public transport intersection through which 4 underground lines run and buses move to all parts of London. All major shopping requirements could be met on King Street, less than 5 minutes from So Sienna. There is plenty of storage space in the apartment in the way of cupboards and drawers. Power socket outlets are plentiful and all around the rooms, a very important detail when each member of the family has several devices they need to plug in. The Apartment was well equipped. The staff was very helpful and provided anything we asked for. The price was excellent compared with prices of similar rentals in London.

    Construction work is going on in the lot facing So Sienna. During our stay it was in the demolishing and jackhammering phase, so was often very noisy. In addition, the train track is directly behind the construction site, and with no building in place the noise from the trains passing through is unobstructed, further adding to the noise of the construction work. With windows closed, the noise level is not a problem, but we would usually have the windows open for fresh and cool air. (I wonder if the noise problem is the reason the prices are so competitive?) The sofa bed is not comfortable, especially if 2 are to sleep on it. There is no elevator (lift) and the stairway is very narrow (but quite plushly carpeted). This could be a problem for the elderly or guests with large and heavy luggage. Some minor things I suggest the owners should provide that would improve the apartment further: Peephole on the door, light over bathroom mirror (the bathroom is not very well lit), a broom and dustpan in the room that occupants can use between the weekly room cleanings, and a doorbell (with the TV on and the living room door closed, we did not always hear knocking on the door), Overall, the experience at So Sienna was very good, the positive points outweighed the negatives, and we will be happy to stay there on our future visits to London.


  • Anonymous
    June 28, 2014

    The location was fine as we needed to stay somewhere while relocating. The bathrooms were clean with good showers. It was good to have a terrace and the apartment felt quite spacious

    The dishwasher didn't work and although staff sorted it out, this took 24 hours. In addition the washing machine didn't work to begin with and the staff had to call out the handyman to determine what was wrong and fix it. The flat was advertised as being luxury, but the carpets were worn, the sofa bed mattress was ripped and dirty and the sofa didn't look nice. In addition there were only 3 knives when we arrived and although another one was added when requested, we had asked for more as 1 set of cutlery per person (we are a family of 4) is not really sufficient. The pans were scratched and the frying pan handle was very loose, but no non-stick utensils were supplied so it is not surprising the pans were marked. We were only given one set of keys and although there is a 24hr reception my husband and I would have preferred a set each. We felt that despite the staff being helpful in responding to most of these problems, the flat offered very poor value for money.


  • Akihito
    June 24, 2014

    Lundry machine couldn't use for several days. That means we had to wash our cloths manually or take paid cleaning service. I chose this apartment type hotel why we could use lundry machine in our room,to no avail.


  • Anonymous
    June 23, 2014

    The location

    Everything is too slow as there is only one staff at the reception. They don't clean the room every day. The bed was uncomfortable because the mattress was damaged. There is a building just in front which is being demolished. The noise is terrible and the floor is continuously trembling. Very poor value for money. I don't recommend it.


  • Anonymous
      United Kingdom
    June 19, 2014

    It was close to Hammersmith tube station. The Wi-Fi strength was good.

    Shower head was broken. Reported it to reception but they explained maintenance were not available, so could not have a decent shower during my stay.


  • Anonymous
    June 14, 2014

    Very comfortable and welcoming

    Small thing but I wish they d had tea towels In the survey above it doesn't cover older mother and daughter..needs to be a bit broader ....


  • David
      United Kingdom
    June 10, 2014

    having two separate bathrooms with showers. Close to town and close to all amenities. Very clean and very comfortable.



  • Tomoyo
    June 9, 2014

    I booked So Sienna first time for my children to stay for 3 nights. They told me that it was much better than our usual 4 star hotels near by.


  • Mary
      United Kingdom
    June 3, 2014

    Staff were very helpful from assisting with tv to arranging bookings for attractions & advice about getting around london. Nico was especially wonderful. Lucky to be upgraded, felt very special & very appreciative.

    Hairdyer didn't work, but had own. Tiles in bathroom need regrouting.


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