Fraser Place Queens Gate  

By London standards the rooms are very large. Apartments are very convenient to the tube.

Cooktop is a plug in and kitchen is very small - really ok only for tea and toast, cereal etc.

Very nice appartments, very clean, nice staff and good location. Shops close by to get bits and pieces for the well equipped kitchen. Would definately stay there again.

The location was excellent,near tube,shops and restaurants.Self catering very useful.

We found a used sheet on the sofa bed when we opened it. It was crumpled and hairs were evident. The night manager apologised but we did not receive any apology or follow up from management. Rooms generally clean but poorly maintained, in the bathroom no soap,a broken toilet roll holder, no plug or tea towel in the kitchen, a broken ironing board.

Superb locationfor restraunts, sub-way, museums parks etc. Spacoius double room with adequate cooking facilities. 2 complaints 1 no plug in basin and 2 a dangerously fierce door spring .both speedily addressed

Trafic noise and inadequate noise insulation throughout the building.

You feel there like you're at home. You've got everything you need in the room to organize your day as you wish to (microwave, fridge, dishes etc). The hotel is situated perfectly because you've got underground, pubs, restaurants and supermarkets just around the corner. Just lovely place to stay!

We arrived early, but were welcomed by staff on arrival and there were facilities to store baggage until later (and again, after checking out at the end of our stay). Room was quiet with comfortable bed and adequate self-catering facilities. Staff responded quickly to call about lack of a sink plug. Apartment is conveniently placed, less than 100 yards from Gloucester Road underground rail station, with good connections to main line rail/coach stations and across London. Supermarket, pubs, restaurants, post office all near station. 5 to 10 minutes walk or direct bus to major museums and a bit further to Harrods, Hyde Park or end of Oxford Street.

A second easy chair would have been nice, but not essential.

The hotel was good and clean, the location was close to Glouscter tube station. And the bus station was across the road. All in, all, the hotel was good and the location was good. The staff were nice but didn't know much about london.

I didn't like that we got a room on the basement as there was no view and it was a bit scary. However the staff was great,. But the front office staff didn't know much about the location of some attractions and how to use the tube efficiently. Which is really bad.

Location, entrance, welcome from staff

Poor maintenance, basement room

It was one of the only places I could find in London that accepted young children and had separate bedrooms. This meant that we could put the children to bed and then relax in a living room. Tesco and Waitrose are within walking distance and it is almost right next door to the Natural History Museum.

The apartments are used by some as long term business accommodation and some residents didn't take kindly to the sound of children having fun.

Cancellation policy (this was the deciding factor for me when making the booking). Accessibility to Heathrow via the tube, simple and within walking distance of the tube. Price was a factor but some cheaper accommodation deals did not have a positive cancellation policy.

The receptionist on duty on the 14 October at about 5.30pm and subsequent dealings with the same receptionist was less than expected. She did what she had to do but no more. The receptionist on duty when we returned to Fraser Place on the 19th at 11am was excellent, helpful, efficient and friendly. Hence the mark given on Hotel staff is a reflection on the performance of one staff member. In fact I was not going to rebook at Fraser Place on our return journey because of her. I do not like writing negative comments unless I can offer a solution, but there is insufficient space. I would recommend Fraser Place because of its location and hopefully some staff training is undertaken with staff to up their game for 2012. No Wifi access in room 209 had to sit on steps.

Clean and modern. Comfortable rooms with up to date facilities. Friendly, helpful staff. The location was ideal for shops, museums and tube. Because of the reasonable price and the self catering nature of the studio it was easy to make a trip to London without it costing the earth.

Nothing springs to mind but I was only there one night.

Good location