Fraser Place Queens Gate  

We arrived early, but were welcomed by staff on arrival and there were facilities to store baggage until later (and again, after checking out at the end of our stay). Room was quiet with comfortable bed and adequate self-catering facilities. Staff responded quickly to call about lack of a sink plug. Apartment is conveniently placed, less than 100 yards from Gloucester Road underground rail station, with good connections to main line rail/coach stations and across London. Supermarket, pubs, restaurants, post office all near station. 5 to 10 minutes walk or direct bus to major museums and a bit further to Harrods, Hyde Park or end of Oxford Street.

A second easy chair would have been nice, but not essential.

Excellent Location.. Easy to reach by underground trains.

near subway, supermarket

Sofa bed is old and not comfortable at all. Kitchen ware is pretty good.

Fraser place was an excellent hotel and ticked all my boxes for a city break. The rooms were spotless, the staff couldn't have been more helpful. The location was fantastic less than 200 yards from Gloucester road tube station and 200 yards in the other direction for the Natural History museum and the v&A..

The only thing that caused a problem was some other guests that had music blaring out until midnight. However one call to reception remedied the situation.

convenience of location, more space for a family and more cost effective than a hotel.

Close to the tube, very modern and clean.

Location and size of the apartment was great. Very safe area which was very handy to every thing - metro, local store, eateries. Would definitely come back to stay

Roll away bed was very noisey and uncomfortable

You feel there like you're at home. You've got everything you need in the room to organize your day as you wish to (microwave, fridge, dishes etc). The hotel is situated perfectly because you've got underground, pubs, restaurants and supermarkets just around the corner. Just lovely place to stay!

Excellent room. Great Location. Friendly staff.

Price.

It was one of the only places I could find in London that accepted young children and had separate bedrooms. This meant that we could put the children to bed and then relax in a living room. Tesco and Waitrose are within walking distance and it is almost right next door to the Natural History Museum.

The apartments are used by some as long term business accommodation and some residents didn't take kindly to the sound of children having fun.

Cancellation policy (this was the deciding factor for me when making the booking). Accessibility to Heathrow via the tube, simple and within walking distance of the tube. Price was a factor but some cheaper accommodation deals did not have a positive cancellation policy.

The receptionist on duty on the 14 October at about 5.30pm and subsequent dealings with the same receptionist was less than expected. She did what she had to do but no more. The receptionist on duty when we returned to Fraser Place on the 19th at 11am was excellent, helpful, efficient and friendly. Hence the mark given on Hotel staff is a reflection on the performance of one staff member. In fact I was not going to rebook at Fraser Place on our return journey because of her. I do not like writing negative comments unless I can offer a solution, but there is insufficient space. I would recommend Fraser Place because of its location and hopefully some staff training is undertaken with staff to up their game for 2012. No Wifi access in room 209 had to sit on steps.

Good location

Excellent location in the heart of Kensington. Tube Stattion only a minute walk away which is great for getting anywhere in London. The rooms were clean and tidyif a little dated. However, the location overcame that. Having laundry facilities on site was great as well.

The decor is a bit worn and dated but that is a minor issue. Nothing else I didn't like.