Somerset Hotel  

Unfortunatlely the hotel had recently been taken over and going through renovation stages. The room which we stayed in, had 2 out of the 5 lights working, the bathroom lights were useless, 1/3 worked. The toilet seat was cheap and broken. The door frame had a 2"gap around the bottom, thus allowing all light and noise to enter in. Since the ban of none smoking was implemented in all public areas, you would expect that the hotel rooms, would therefore be smoke free. Apparently not, the corridor which our room was located on,stank highly of cigarette smoke. When we informed the hotel staff, we were made to feel incompetent, in that the cigarette smoke was coming from outside!! Breakfast was sold to us as a continental buffet, but it was quiet the opposite!!! The coffee was from a disfunctional coffee machine, and the cereal was all stale. We thought the toast might be an improvement, but again a disappointment. After the poor state of breakfast, we decided to stay no longer, left the hotel and found a more worthy breakfast. On conculsion of the somerset hotel, I feel that in our opinion the hotel fell far below the standards of a British hotel and was not worthy of receiveing any stars of good standard.

Helpful friendly staff

Efforts are being made to improve the hotel and bearing in mind it is inexpensive it was accepatable It is a shame the improvements are being done on a budget as it is a lovely building and could be made much more appealing,the old stained mattress wedged against our room door was not very appealing and the breakfast was obviously a budget breakfast! Also the plumbing was very lively lots of gurgling etc

This hotel was great for what we needed - just somewhere to put our heads down. Our room was spacious and clean. The staff were very helpful. Our tv wasn't working but they went to great lengths to get it fixed.

It's a bit unfinished. Some holes in places and half decorated but it was easy to see that it was getting new carpet and redecorated.

Its superb location and trouble free management.

A very small bathroom.

Horrible

Good position - near baker street

The girl of reception was very rude and incompetent. The problem of staff was create and she did not apologize. Very unkind !!!!

Helpful staff

Very run down and in desperate need of renovation. You get what you pay for!

The location is very good and that is the only one advantage of this hotel.

The room is very poor equipped, the carpet is old and dirty, curtain with holes on it. The bathroom is terrible, with old tiles and dirty shower curtain. You can hear the noise from other rooms, there is no staff on the reception. The dining tables are not very clean and breakfast includes 3 kinds of corn flakes, milk, yogurt, juice, coffee, toast, butter, cheap marmalade and chocolate cream. Value for money is very law and I would strongly recommend to avoid this terrible hotel.

room was a reasonable size and bed was quite confortable.

plumbing was very noisy, curtains didn't fir the window, but worst thing was the breakfast or lack of it. Some white sliced bread in a bread bin not in wrapper, by a toaster, some large bowls of cereals, tea bags which tasted like they were made from florr shavings. The woman who should have been helping or serving just topped up the things then sat down on a chair and read a book, not explaining to anyone where things were and what to do.

Goed en vriendelijk personeel. Ik vond het heel netjes dat wij onze bagage de hele dag in het hotel konden achterlaten ook vóór en nà inchecken/uitchecken.

Bed was minder comfortabel. Verwarming stond aan en was ons insziens niet nodig. Kamer was hierdoor te warm en er kon geen raam open.

Vicinissimo alla navetta della easybus, perfetto se dovete prenderla alle 4 del mattino!comodissimo anche per la metro, a soli 2 minuti.

Emplacement super. Proximité des bus. Accès possible à pied vers Oxford street. Un accueil sympathique. Hôtel en rénovation. Pas d'ascenseur. Chambre propre suffisante, au décor sympa. Pas isolée du couloir. Equipement correct bien que minimum (pas d'internet dans la chambre). TV en plus. Lits confortables. Salle d'eau correcte, ajoutée à la chambre donc peu isolée. Baignoire pouvant être difficile d'accès.

Equipement chambre un peu sommaire : manque un miroir, un siège, une corbeille, un peu plus de lumière et... internet ! Petit déjeûner moyen (mais compris !) à diversifier...