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Newest reviews for Somerset Hotel

  • Anonymous
      United Kingdom
    August 24, 2014

    Location

    Lack of tea making facilities. Lack of phone Lack of Lift as we had to walk up four flights of stairs Not very clean Two cracked windows and curtain hanging off

    5

  • Sharon
      United Kingdom
    August 18, 2014

    Location Size of room Staff

    Very poor choice for breakfast, cereal or white toast

    8.3

  • Karl
      United Kingdom
    August 17, 2014

    Liked the fact that you were in a great location for all to see and do in London. The staff were fantastic and nothing too much trouble.

    Not applicable

    8.8

  • Shaniene
      Ireland
    August 15, 2014

    location is fantastic, hotel staff friendly, room had a nice view of the square

    noise from the street, but it is a city hotel so to be expected

    7.9

  • Maurice
      United Kingdom
    August 14, 2014

    EVERYTHING

    A BIT DATED INSIDE BUT THAT DID NOT BOTHER US

    8.8

  • Luis
      Brazil
    August 14, 2014

    returning guest to hotel. fantastic service from the hotel as always. very welcoming to my family

    nothing to complain about

    10

  • Angelo84
      Sweden
    August 14, 2014

    enjoyed a comfortable stay at the hotel with my family. staff helpful, rooms spacious and clean

    7.9

  • Mark
      United Kingdom
    August 10, 2014

    Location and price; staff very welcoming, helpful and informative

    No air-conditioning

    6.7

  • Andy
      Switzerland
    August 10, 2014

    the friendly welcome from the staff who helped take our bags to our room. beds were confortable and bathroom was a good size (with bath tub). The hotel decor was good although could do with some minor touch ups

    no free wifi

    7.5

  • Marilyn
      United Kingdom
    August 9, 2014

    good location very, very close to Marlybone Station and within easy walking distance to Baker Street Station.

    No Air con we were on the top floor and it was very hot. The hotel room was not clean and the carpet needed replacing. Needed more toasters

    5

  • Simone
      Puerto Rico
    August 7, 2014

    As pictured on website, good sized room on the back so reduced noise in city. Good clean tiled bathroom and breakfast included

    7.5

  • Jessica
      United Kingdom
    August 7, 2014

    came over for a weekend break and enjoyed our stay. Room of 5 was very big, clean and comfortable.

    7.9

  • Anonymous
      United Kingdom
    August 7, 2014

    room was as shown in pictures, was tidy and in a great location, luggage locked away after check out

    no tea making facilities in room, breakfast was poor had to make own toast, small bugs found in room several times, water system quite noisey

    6.7

  • Anonymous
      Czech Republic
    August 5, 2014

    Spacious room. Location.

    For the money we´ve paid are the breakfast usually much more wider in selection. Old window w/o any handlock. Not finished room reconstruction (bathroom). Stink in the corridor. No phone in the room. No wi-fi free of charge. No room facility (kettle, tea, coffee,...nothing at all).

    4.6

  • Sandra
      Italy
    August 4, 2014

    breakfast free, free tea coffee machine in dining room, shampoo an soap provided, friendly and helpful staff helped book tickets and give directions

    no free wi-fi, no air con (but the reception gave fan)

    9.6

  • Mark
      United Kingdom
    July 29, 2014

    To be honest checking out in the morning was good.......

    No air con no...couldn't open windows....blood stains on sheets...mould on windows....broken windows....carpets a mess....too hot...TV didn't tune in....etc etc,,,,,

    3.5

  • Anonymous
      United Kingdom
    July 29, 2014

    great location good online deal for a central london hotel chocolate on the bed

    staff were never there waiting around at reception for ages, old room, run down, paint ruined everywhere, window had to be held up with a broom stick, tiny bathroom with a door that couldn't even shut properly, tiny tv, unattractive room, felt dingy, definitely not worth £120 like it was originally going for before I found a cheaper site. made it out to be a lot nicer on the website, was expecting more.

    3.8

  • Karen
      Canada
    July 27, 2014

    young man at reception, location, room size

    We asked for a ground floor room for my mother, but was told head office did not mention it to the hotel staff. Heat on the 4th floor, fans should be a part of the room (2-3 fans) windows opened before check-in, ice should be made available, odour of the breakfast room must change from chemical to neutral, did I mention the heat. It was warmer in the room than it was outside. We dreaded the walk up to the room.

    5.8

  • Maria
      United Kingdom
    July 22, 2014

    I stayed in 208 as well but did not experience the problems that the previous review did. Booked by my company for me and I have stayed in far worse. Good size room very high ceilings and modern bathroom

    very hot week so air con would help, would pay if a better breakfast was offered

    9.6

  • Anonymous
      United Kingdom
    July 22, 2014

    breakfast free, free tea coffee machine in dining room, shampoo an soap provided, friendly and helpful staff helped book tickets and give directions

    no free wi-fi, no air con (but the reception gave fan)

    8.8

  • Andrew
      United Kingdom
    July 21, 2014

    Nothing

    Old, Tatty & needs updating - carlets were thread-bare in places & wall paper was hanging off the walls. Breakfast descibed as 'continental' but consisted of cereal & a slice of 'sainsbury's basic' toast. Restaurant (if you could call it that) was horrific. Service was non-existant Would never recommend this hotel to anyone

    3.3

  • Amanda
      United Kingdom
    July 21, 2014

    Unclean, shower didnt work, bitten by bed flee's....what a vile hotel.....

    3.3

  • Ella
      Netherlands
    July 17, 2014

    the location is perfect the room was spacious

    Two windows were broken, the bathroom was not 'finished' yet and we were not told. It was not clean and there was no ventilation in the bathroom (and no airco in the room). The staff could be much more friendly (only one of them seemed to liked his job and treated us as guests).

    4.2

  • Pauline
      United Kingdom
    July 16, 2014

    Fantastic value for money…close to the tube…the room was clean…breakfast included. What's not to love? I will definitely stay here again :)

    If I have to put something, just to be picky…the room was too hot & the lighting wasn't great.

    8.8

  • Jenny
      United Kingdom
    July 14, 2014

    There r fleas in room 208 cant live ther absolute not

    5

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