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Southernhay East, Exeter, EX1 1QF – Show map
Excellent location — rated 9.2/10! (score from 712 reviews)
Rated by guests after their stay at Mercure Exeter Southgate Hotel.
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42 properties in Exeter
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712 verified reviews
We speak your language
Mercure Exeter Southgate Hotel's staff speak: Russian, Portuguese, Polish, Latvian, Hungarian, French, English, German
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Sauna, Fitness centre, Hot tub, Indoor pool (all year)
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte), Special diet menus (on request)
Free! WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Private parking is possible on site (reservation is not needed) and costs GBP 2 per hour.
Room service, 24-hour front desk, Express check-in/check-out, Luggage storage, Dry cleaning, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating, Non-smoking throughout, Designated smoking area
Russian, Portuguese, Polish, Latvian, Hungarian, French, English, German
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Mercure Exeter Southgate Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 712 reviews
Value for money
Show reviews from:
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Just 4 minutes’ walk from Exeter Cathedral, The White Hart Hotel by Marston's Inns provides en suite accommodation in the city centre. There is a bar and restaurant and free parking and Wi-Fi.
Score from 537 reviews Very good
Very close to the cathedral and city, but not noisy. Easy access. Room comfortable, nice en-suite, staff helpful. No hesitation about staying again
The curtain veil has holes. Need to replace it. The wardrobe door paint has come off, need touch up .
Location, staff and pool facility lovely
The dining area could do with an update
Massive beds Great staff
Everything as noted
Good location, clean and pleasant.
Lack of bottled water in the room. A four star hotel should at least have one small bottle of water by the bedside of each guest!! Shouldn't have to call room service for such a basic necessity of life.
The situation close to the city centre is excellent and the staff are extremely friendly and helpful. The food and wine again are excellent but you need to take advantage of the offers to bring the cost to a reasonable level.
The cost of the wines is high - unless there is an offer available. The background music in the restaurant, although fairly quiet, is of a very poor choice.
Excellent reception staff - very efficient , helpful and however busy they were they never rushed dealing with your enquiries or the attention you needed. Also the dining room staff made you feel very welcome and nothing was too much trouble.
That my stay went too quickly!
The staff, the breakfast, and the bathroom
The room was too warm and the duvet was too heavy
A friendly welcome. A helpful staff.A tasteful decoration. A cosy atmosphere. A quiet location. An up-to-the-mark breakfast buffet.
In the bathroom: No make-up mirror + You stand 70cm from the non-lit mirror when in front of the washing-basin!!No hairdryer (it'splugged in a drawer in the bedroom!). Practical details you shouldn't miss in a Priviledge Room!
great hotel,huge comfortable bed.lovely bathroom and good breakfast.
restaurant was very busy that was the reason i was given when i had to send my meal back to the kitchen which i have never done before in my life!
The hotel was one of best I have stayed in. Excellent location - bedrooms were spacious and very nicely decorated. Had a really good nights sleep as it was so quiet. We will definitely recommend the Mercure to others and will be back very soon!!
Thought the parking could have been free as we were guests in the hotel.
Quality Hotel with helpful staff. Room very clean and well presented. Nice Pool.
Have stayed many times at Southgate Hotel however just a small point the lane swimming floats made the pool somewhat restricted.
Lovely, helpful staff. The décor of the hotel is very nice. A 5 minute walk from the Cathedral and the city centre.
Disappointed with the leisure facilities. For the money we paid and the standard of the rest of the hotel the spa facilities really let it down. Our main reason for booking this hotel was because of the leisure facilities.
The hotel was within walking distance of the city centre and the Quay, so you could leave the car and walk. The food was good, the hotel was clean and the staff were very friendly and helpful
Always a reliable stay very central to town
Came back for drinks late and found night stafff no so helpful
I've stayed here many times and always get a good sized and clean room. The experience is always enjoyable and relaxing. In regard to facilities, the bathroom was fine although the shower took some turning on and off as the mechanism was quite tight - I suspect the elderly might have struggled to operate it effectively.
My room did not have a safe for valuables.
Central location, Ample car parking, Friendly and helpful staff, Comfortable rooms, Cleanliness and quiet at night,
Breakfast not included in room rate, No large outdoor sitting area (only small terrace near major roads),
staff exceptional nothing to much trouble, especially Ben and reception desk. Clean, very friendly and welcoming. Good food and quality. Brill.
NOTHING TO DISLIKE
Horrible room,very depressing.filthy walls and bed head.needs updating and a coat of paint
Staff were helpful and friendly and our room was a good size. We enjoyed a swim in the pool, used the jacuzzi and sauna...very Relaxing as was our last drink in the bar to end our lovely evening. I would recommend this hotel. Parking was abundant and great value in comparison to charges in Exeter itself.
Location was great - close to city centre. Smart hotel. Nice pool.
Privilege room was disappointing - a bit small and no bath.
the staff were very pleasant and extremely helpful
cannot think of anything at the moment
The room and its facilities were clean and comfortable. Soundproofing on window was extremely effective. Breakfast was very good.
We were told at check-in that room was on ground floor, which was fine. But not when we discovered that it looked onto the car park. Car park not problem for sound - see 'likes' - but NO privacy without having curtains closed. Spoiled an otherwise good 'birthday' visit.
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