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Southernhay East, Exeter, EX1 1QF, United Kingdom – Show map
Excellent location — rated 9.2/10! (score from 759 reviews)
Rated by guests after their stay at Mercure Exeter Southgate Hotel.
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43 properties in Exeter
Including hotels, apartments, villas and more.
759 verified reviews
They speak your language
Mercure Exeter Southgate Hotel's staff speak: Russian, Portuguese, Polish, Latvian, Hungarian, French, English, German
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Sauna, Fitness centre, Hot tub, Indoor pool (all year)
Food & Drink
Bar, Breakfast in the room, Restaurant (à la carte), Special diet menus (on request)
WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and costs GBP 10 per day.
Private parking is possible on site (reservation is not needed) and costs GBP 2 per hour.
Room service, 24-hour front desk, Express check-in/check-out, Luggage storage, Dry cleaning, Daily maid service, Meeting/banquet facilities, Fax/photocopying, Bridal suite
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating, Non-smoking throughout, Designated smoking area
Russian, Portuguese, Polish, Latvian, Hungarian, French, English, German
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 2 years stay free of charge for children's cots/cribs.
The maximum number of children's cots/cribs in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 759 reviews
Value for money
Show reviews from:
This elegant Victorian 4-star hotel is in the heart of Exeter, opposite Exeter Central Rail Station, 5 miles from the M5 motorway.
Score from 692 reviews Very good
Just 4 minutes’ walk from Exeter Cathedral, The White Hart Hotel by Marston's Inns provides en suite accommodation in the city centre. There is a bar and restaurant and free parking and Wi-Fi.
Score from 627 reviews Very good
Situated in the heart of Exeter in the stunning Cathedral Yard, Abode Exeter is Exeter's oldest hotel. It boasts elegantly decorated rooms, an award-winning chef and an on-site gym.
Score from 485 reviews Very good
In the city centre, the Jurys Inn Exeter is less than a mile from St Davids Railway Station, the historic quayside and Exeter Cathedral.
Score from 722 reviews Very good
Very friendly and efficient welcome at front desk. Quiet room. Good breakfast. Good value dinner menu. Very close to centre of Exeter.
Setvice and food excellent
Rooms dated, not maintained as you would expect from mercure. Cracked floor tiles in bathroom, paint flaking off bathroom ceiling I to floor, stains on carpet, family room with only one bed. This is not 4 star quality, but it cost me 4 star money. Felt let down my mercure with this one
Staff were brilliant.
friendliness and helpfulness of staff and general cleanliness throughout the hotel. Perfect position for walking to the city centre and adequate parking. Excellent breakfast.
Hard pillows. Shower made a loud noise when turning on and during taking a shower. Room 251. Cost of parking quite high.
Location and friendly atmosphere
Getting woken up at half 2 by a drunk person.
Bar and restaurant looked very nice.
I phoned in advance to see if we'd be able to check into the room an hour early and was told it wouldn't be a problem. Upon arrival we weren't able to check in. Room had someone else's hairs all over the bathroom where someone had shaved off a beard. We couldn't check in on arrival and due to plans didn't go into the room until 10:30pm so didn't want to change rooms at that time of night. Check in staff charged £30 to my card in case of wanting anything extra during the stay then lost our card details and couldn't refund it upon checkout.
Location for Exeter town excellent. Good gym facilities. Good breakfast.
Parking was a concern as the hotel was full and so restricted our use of the car to guarantee a place.
T.V didn't work. Showers a bit dodgy.
We had a couple of snags with the supplies in our room. The manageress handled it well and provided immediate supplies plus extras and an apology.
Check out service had much improved from last visit.
Restaurant is understaffed. The very good staff there are, are rushed off their feet and this is unfortunately reflected in the service you receive. They always manage to remain very pleasant and cheerful however
Food very good for both Breakfast and Dinner. In addition Afternoon Cream Tea very enjoyable and good value for money.
This is my second stay within a few weeks and I only went back because of the location which suited the personal reasons for my stay. My adult daughter stayed with me. This is the only Hotel I have ever stayed at where the beds are not properly made if you stay for more than one night. The bottom sheets are not straightened, they just pull the duvet up. This has happened on both occasions, not what you would expect from a Hotel that has such a rating. In addition, I was charged for two night Car parking whereas on my first stay this charge was wavered. Where does the Hotel expect its Residents to park if not in their Car Park. This visit my room was adjacent to a flat roof which made one feel a bit vulnerable if the window was open. On my second night I heard people on the roof, they knocked on a neighbouring window which was opened to them. I did report this incident but never heard anything else about ti.
Wetherspoons style decor and furnishings
Bar Staff always very unhelpful. We always end up with the same barman Josh who is very reluctant to accommodate us - ordered a bottle of Proscecco (rather than 3 separate glasses) which would have been better for your takings but was told "bit of a pain as have to go to the cellar!!" - Hello you are a barman ! Then night porter not helpful at all when serving drinks after hours seemed miserable. They do need some re-training in customer service
Location was very good
Noisy at the weekend, music heard till late!
Centre of City
Very helpful and friendly staff, rooms well equipped, great breakfast. And quick and simple swipe key system.
Better lighting required around mirrors to facilitate make up. And car parking should be free
Fast check in Beautiful clean room Comfy bed Brilliant location for the town Friendly and efficient staff
Paying £10 for car park Price of breakfast, there are so many lovely local places to eat at a fraction of the price!
The swimming pool and Spa were clean and well equipped and the pool was very warm
The breakfast buffet was not up to the standard of the evening meal, no fresh fruit, a large lump of solid (frozen) fruit in the compote and fried eggs on both days very dried up.
Up-graded room very comfortable. Excellent evening meal in smart dining room.
We stay every year for a reunion next door. This hotel is also close to the cathedral and shops but away from noise. Good size pool too.
Paying £10 a day for the car park.
Nice breakfast and great bed
The room was dusty and the air con vent dirty
location good. breakfast good. reception and bar area comfortable and spacious. Reception staff pleasant and helpful
bathroom needs updating. Shower awful - no hot water. 2 cobwebs on ceiling central lampshade dusty awoken at 7 am by loud whistling noises from plumbing - thought it was fire alarm at first! flashing light from sprinkler system all night affected sleep
3/4 staff very helpful, breakfast staff pleasant but inexperienced.Not impressed with 2 more senior staff.
A group of 50 people for an early dinner and 2 of us couldn't eat until 8.00 p.m.Fortunately the barman recommended a good restaurant nearby. We left some belongings in our room and telephoned the same evening we were assured they would check and call us in the morning. No call. Phoned again 2 days later and Kristelle and Robert both helpful and phoned back having found the missing items.
Had the pool all to ourselves , super temperature and well run.
Evening menu choice was not great
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