Mercure Southgate Exeter  

WIFI should be free of charge.

The staff were very friendly - particularly a waitor and room service boy called Tom. He was polite, respectful and very professional.

Staff in the restaurant and bar somewhat disorganised at times

I've stayed in this hotel many times before and it's always been very good. The location is excellent - being ideal for exeter city centre, all the attarctions within the city and rail stations to visit other places nearby.

I didn't like being placed in what appeared to be a room for disabled people. The bedroom was fine but the shower was completely open and so water disappeared down a large drain after pooling for a few minutes across half the bathroom. The internet charges were also steep - web access should be free.

Very convenient for The Barnfield Theatre which was the purpose of my trip.

Bathroom needed up dating, room smelt quite musty. Found the black and grey decor downstairs very depressing. Found that I didn't want to linger in any of the areas meant for relaxing ie, lounge, bar, restaurant, really quite opressive. Thought the car parking charge was over the top @ £10.00 half of that for guests staying in the hotel would be more appropriate.

The location was excellent and quiet, the staff very pleasant and helpful, the room and bathroom very comfortable( see note below). However, our friends who arrived to spend 2 days with us had a bad room over the swimming pool, so evidently not all your rooms are up to our standard.

We had booked a room for 2 people for 5 nights and were given a room with a double bed. After 2 sleepless, cramped nights ( my husband is 6'4'') we asked if there wasn't a room available with 2 twin beds as we assumed that the double was the largest bed you had. We were immediately offered a room with a king bed. We were very pleased to change rooms but wonder why we hadn't been put in it from the first... When your guests book for several nights, you would think you would want them to be as comfortable as possible from the get-go. Next time we will specifically request a king upon booking. This is not a complaint, just a comment...

Convenience.

Charging for Parking. Lifts were not working on the morning we checked out.

It is situated in Exeter which is a lovely city in a wonderful location - access to seaside, countryside and all sorts of other locations is guaranteed.

Hairs in the bathroon - my head is shaved so didn't come from me!!! I like the professionalism of the staff - e.g. on signing in they are always efficent. But a smile and more friendly disposition goes a long way. Maybe it's me but they always seem too professional at the Mecure - but I'll certainly be returning

Generally very good value

We were unlucky in arriving during a wedding reception! No problem with the reception, but the drunken guests arguing in the bedrooms late at night was very annoying.The quality of fare served at breakfast seemed to have slipped since our last visit, 4 months ago

Brilliant location - particularly suitable for Graduation Week - good price. Swimming pool and gym a bonus. Despite being in city centre, it was very quiet and peaceful. Breakfast excellent. Easy parking was a major reason for choosing this hotel. This would be our first choice if we were visiting Exeter again. Particularly appreciated the fact that the bedrooms were not over heated and temperature could be adjusted to suit.

A 5ft double would be more comfortable - Today it is more usual to find a 5ft double bed - your bathrooms are modern and attractive why spoil an otherwise perfect hotel with a small bed.

Hotel location to city and shops.

Cleanliness of room, carpet and chair fabric soiled, sand on bed sheets. Air condition in room did not operate and had to request a fan from reception.

This is the best hotel we have ever stayed at (much better than other 5* chains). It ticked all the boxes. The staff were pleasant, friendly, helpful and efficient. The rooms were spotless and we had lovely breakfasts. It is well worth the £10 per day extra for parking on site. The location is wonderful as everywhere is within easy walking distance. Situated next to the ring road you are convenient for roads in every direction. Exeter Council do free guided walks. We enjoyed the free guided boat trip to Double Locks, stopped at the pub, and ambled back along the towpath. A short break turned into a wonderful mini holiday.

Location was grea we wanted to look at. City & also cycle along Quay.T.

Only that it was very busy Sunday & staff under pressure in dining room. Queue for breakfast. Breakfasts mass prepared.