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Shore Road, Southport, PR8 2PZ, United Kingdom – Show map
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32 properties in Southport
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244 verified reviews
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Tennis Court, Golf Course (within 2 miles), Ping-Pong, Darts, Snorkeling, Mini Golf, Indoor Pool, Indoor Pool (all year), Game Room, Playground, Karaoke, Entertainment Staff, Nightclub/DJ
Food & Drink
Restaurant, Bar, Buffet-Style Restaurant, Snack Bar
No internet access available.
Free private parking is available on site (reservation is not needed).
24-Hour Front Desk
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests
4:00 PM - 8:00 PM
8:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years are charged GBP 10 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking for more than 9 people, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 244 reviews
Value for money
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Being able to cook my own food and come and go. I was using the chalet as a base during my stay in the UK.
Arriving back at POntins at 9pm to find the locks changed on my chalet, and being told I owed for 15 days, even on producing a receipt, and offering all the money I had until the next morning I was escorted by burly security men to the chalet were I had to pack, and leave the park with my son, who is unwell, and find somewhere else to stay. It was disgraceful, especially as we had been staying in the park for weeks.
Plenty of choice with entertainment. The happy hour (for two hours). Free electricity and good self catering facilities.
Uncomfortable beds and pillows.
The chalet was very clean. Could not fault it. Security guy at check in very helpful.
The noise and felt it was no place for children at night. What can i say...Full of chavs! Not a family friendly place.
Apartments were very clean and nice. Beds comfy and bedding provided.
Staff need training. Restaurant ran out of food so when we went to the Chinese to eat at 8pm they had closed due to running out of food. We then had to go to the Chippie and ordered two fish and chips. The fish was raw in the middle but burnt on the outside and the FROZEN chips were rock hard due to them not being cooked enough.
Room was ok.staff lovely.entertainment good.
Could do with a decent pub restaurant.tried two takeaways.food was awful
Great value for money and very helpful staff with clean room would definitely stay again
Entertainment & play facilities for the little ones. Staff very friendly helpful & polite. Wasnt due to book in till 4.00 chalet ready at 12.00
Cleaning of chalet was not up to standard.
The staff were curtious and pleasant
The cleanliness of the chalet was attrocious, I had white socks, in 2 minutes they were brown, fluff and dust covered everything. Broken drawers, foot missing off table so drinks were spilt which was the only wash the floor had. Windows very dirty, and nearly all catches broken. Drink container under curtain. The noise from the cistern filling up was deafening, shower curtain had mildew on it......No activities as listed but still the same price.
Nothing place was very bad very dirty needs something doing ASAP
Everything about the place it was filthy
Entertainment, food was lovely facility's for kids are great lovely family atmosphere.
Liked everything nothing bad to say.
acomadatian was filfy
Children's entertainment was great . Although the resort was so busy it was difficult to get seats to watch the shows. Close to some lovely beaches and centre of southport and coast line
Having to queue for ages at the bar . Food quality was poor, the dining areas and bar areas were not very clean and didn't appear to be cleaned properly . Swimming pool was cold . The linen provided had a horrible smell to it . Not enough staff generally
The nearby beach.
The apartment was filthy a cleaner said she didn't have time to do it so left us a mop and bleach. The lino was all ripped, no hot water, beds uncomfortable, you could hear everything from upstairs apartment, queues for everything were horrendous, never, ever again!
Staff were nice and helpfully, and for a budget hotel the location was great!
The shop and pizza place were run terribly! The machines in the arcade were mostly off or damaged!
The swimming pool was good. the room was comfortable and clean. the cabaret and shows were really good. i felt safe leaving children to do thier own thing.
Dinner time was a bit chaotic. to big a queue. seemed disorganised so opted to have fish and chips instead. also the check in time was a bit late. i would. of liked an extra hour in morning to.
The facilities & entertainment were great, A good location not too far from Southport.
On arrival we were given two keys to chalets that were already occupied..we could of taken anything as the people were out. When finally we got an empty chalet we then had to go and change the bedding as the beds were all singles and originally should of had a double. The chalet was disgustingly dirty, couldn't above see out the windows, curtains hanging off the rails,no doors on cupboards or wardrobes,A thick layer of dust and grime every where, would never go back again...this is from a person who really doesn't have high standards!! If you are going to go take lots of cleaning things with you because you will need it!
Very dirty rooms
check in was 4pm, eventually got in at 6.45. Room hadn't been cleaned. Missed evening meal due to this. Sofa bed had a leg broken off. Reported this 1st evening and stil hadn't been replaced when we left (a day early). Thursday. The noise was terrible. Went on til 2-3am and had a 2 year old who woke 6am. Overall awful holiday, would never go again or recommend.
Entertainment and children's play area were good. Swimming Pools were ok and children enjoyed it. Although changing area could have been cleaner!
I requested an hour early check in because of my son having special needs. Once I arrived (which was only 25 minutes to original check in time) I was told I could not check in till 4pm. Even when I explained about my son, I was still told to wait with my distressed child as our chalet was supposedly not ready! Once we were allowed to check in, we were given the most awful bedding you've ever seen. It was paper thin and miss matched and smelt musty, no towels either. (If I'd have known about this I would have taken my own. Once in the chalet apart from the front door looking like it had been kicked in, the rooms looked basic but ok to the eye. This was until I found a cigarette lighter on the window sill of the room our children were going to sleep in. Our children were then running about and playing in the chalet for only 15 minutes when I noticed their once clean bare feet were now blacker than the fake leather sofa in there. Floor was filthy. There was only one plug socket in the kitchen next to the kettle and toaster, so to use the microwave we had to move the whole thing to either the surface by the kettle or onto the dining table just to plug it in to use it. I paid £118 for two nights and feel it was so not worth it and should have been maybe £60 for the two nights instead. I could have stayed in a holiday in for £135 for two nights including breakfast. I so wish I had now. I will be requesting some money back for sure. The only high light of our time was timmy mallet being the entertainment which we did enjoy.
bed rooms not clean
Location good for exploring lots for kids to do
We went half board but never again set times for meals so if out and about you miss out costing more and if you do get to the resturant in your slotted time you que for at least 40 min before getting anywhere near some food. Ran out of juice for dinner and pudding before dinner was finished no napkins had to keep asking for clean cutlery and plates and bowls. Breakfast was just as bad a fight for food no organisation ran out of weetabix before 9 am which is bad when you have kids as I would imagine not many young kids will wZnt a fried breakfast. No clean bowls staff miserable and one girl had a attitude when asking for clean anything. An absolute shambles I've never known anything like it
The whole resort was absolutely filthy dirty, we were horrified. We only stayed one night because of the filth and smell. It was absolutely disgraceful.
We were happy with every thing .after reading bad reveiws we were pleasantly surprised.i don't know what some people think they will get.if they want five star they should pay more and go in a hotel
location, and very good food. chalet was comfortable.
unsupervised children were misbehaving in the main arcade with no supervision of staff, or the parents.
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