Springfield Hotel  

Great location, excellent service, ok breakfast and ok room. Reasonable value for money.

The recepctionists were very kind and helpfull. I arrived at the Hotel before check in time, but they left me leave my luggage, refresh my self and change clothes (same thing after check out, as my flight was only in the evening). Breakfast could be better, especially if you're not an English breakfast lover (you'll be limited to toasts...). If you prefer, there are lots of bars nearby with cheap options for breakfast... Our room was supposed to be a twin room, but it had a double and a single bed wich we didn't use. Toillet was small but clean enough. Location was great, on a quiet and beautifull area, within a 2 minute walk (maybe less!) from Paddington Railway and underground station, from where you can go everywhere in the centre. There´s also lot's of buses nearby. Overall, it´s not a luxury hotel, but good enough for a short stay, especially if you're not planning to spend a lot of time in the hotel.

Breakfast until 9 am but, if you arrive at 8.45 am, probably won't get the "whole package"...

Location, price, helpfull staff.

The toilet

Fantastic location. Room was clean and bed was comfy.

As I am not a good sleeper I would have liked more channels on the TV.

The only good thing I can say for this hotel is the location is excellent and the bed was comfortable and seemed clean.

The room is completely gross. The carpet looks as though it has never been cleaned, the bathroom although at first glance looked ok, the toilet was disgusting and my husband had to clean it. We didnt even take showers the next day and waited until we got home. They are too small for adults and not clean. There is supposed to be 24 hour Hotel assistance yet when we got back to the hotel at about midnight we had to wait upto 20 minutes for someone to let us in and when I asked where he was I was told I was being rude. I explained that we had been waiting and ringing the bell, even phoning the hotel and it was unacceptable to keep your paying guests waiting outside. I was totally put off by this and thought he was completely out of line. There was no doubt in my mind he was outside on the balcony they have smoking or socializing. I would never stay at this hotel again!!!!

Only plus point is the convenient location with easy access to transport avenues and restaurants

This hotel has only dingy rooms, most of the time boiler is out of order and the guests are left with no hot water. There is no elevator to upper floors and guests have to carry baggages all by themselves through an unusually narrow staircase. Breakfast is hopless and tasteless. Staff is extremely unhelpful with "take it or leave it" attitude.

Excellent location - quiet but very close to tube, shops, restaurants and Kensington Gardens. Nice comfortable beds. Very good and generous breakfast. Plenty of hot water. Good tv in room.

Bathroom very small and needed a bit of care and attention E.G. wobbly toilet seat, door didn't quite close properly, shower head had to be hand held. Triple room very small. Very small reception area/lounge.

The location was the only good thing about this hotel

It started with our room being occupied at check in. Second room the shower couldn't turn off, bathroom was disgusting. Third room had mould in the bathroom, a toilet that obviously wasn't cleaned well and beds that slanted. The cooked breakfast was unedible. Sausages still raw in the middle, beans hard as rocks. When we complained the response was inadequate. No offer to reduce rates, just "I'll let the cleaners and the cooks know"

Location!

Not so much complaints but the room was mainly bed, bathroom was mainly shower. If I had put on weith I would have struggled to move!

The location. Close to Paddington Station.

Okay where to start? Unfriendly staff. Billed my cc 2 weeks prior to arrival and then insisted I had not yet paid. No lift, had to haul my luggage up to the top of building. Room was so small that in order to close the door I had to place the luggage on bed. My broom closet is bigger than that room. The shower door was broken and in its place was a plastic curtain that did not close properly. Shower spout was broken and water sprayed through the crack onto the ceiling and over the curtain. Attic room - was oven hot. Opened the window to air out the place - when I returned 2 hours later pigeons had come in. Curtain hung midway over bed. Had to be fastened to the side by closing it into the window.

leaving

We stayed in the hotel for two nights at £170 per night. It wasnt good from the start when i went to pay for the room and was informed that there was a 4% credit card charge adding an aditional £14.80 on to my already expensive stay. when in our room we were confronted with a supposed tripple room that with two of us staying there had no room to manover at all. there was no where to place suitcases other than on our beds. No air con so the windowe had to be left wide open to try and get some fresh air in to the stuffy little room. The two pillows supplied on the double were wafer thin when asked at reception i was greated with a "no we dont have any more pillows." anyone would have thought i was asking for arm. Only two channels were tuned in. so again when asked to put right at reception i was greeted with "re tune it yourself!" i was then faced with a password. Breakfast was a joke and the best bit was the orange juice. In summery this room was more like a hostal and was massivly over priced. I payed £170 if i was to stay here again i would only pay a maximum og £40 per night. shocking hotel.

nice staff, very friendly.. and proximity of hotel to paddington station

noise from the streets could be heard all night