De Vere VILLAGE St David’s – Hotel & Leisure Club  

Customer Service was excellent

Cost of Food and Drink, central london prices on a business park in north wales,

After some confusion over my booking, the very helpful and efficient reception staff dealt with the issue swiftly.

I think that perhaps the spa facilities have helped gain this hotel its 4 star rating, as we couldn't find any other reasons. A lot of attention has been given to relatively cheap but (designed for effect) fit out of the rooms. Furnishings although stylish are not wearing well. We had what looked like a vomit stain just inside the door, which hadn't been cleaned very well. Although thankfully it didn't smell, it looked very unsightly. A number of items in the bathroom where poorly fitted, where a decision had been made to do a partial refurb, mixing older style tiles with a bit of new panelling, not good! The last straw was "soap pumps" in the bathroom, one of which was empty and almost falling off the wall. No other toiletries were supplied which is poor for a 4 star hotel and looks cheap.Overall there was a sense that corners had been cut and that a few feature walls and cheap furniture would mask the 3 star nature of this hotel. Also we ordered £50 worth of room service food which was again served on stylish plates but like everything else with this hotel of poor quality. Sticky toffee pudding is not a cheap piece of sponge with cheap toffee sauce squirted over the top. My ceasar salad was £13 and was not only poorly presented but was just dull and again cheap. We get the whole dark wood and dim lights thing, but under this needs to be some quality, not apparent other than from the Staff. Underlying impression was that De Vere need to improve quality and not rely on design to mask very average hotels (and no I don't work for a competitor) but I would choose Accor hotels over De Vere without hesitation. I have done on hundreds of occasions whilst travelling on business in the past and since both stays at De Vere have left me with the same impression, will continue to in the future.

Location, facilities and style. Good hotel for business and leisure

No issues

Free car parking and free wifi

Friendly staff

When I phoned to confirm my booking I specifically asked if all the spa facilities were available this weekend. To which the answer was yes. When I asked if I needed to book anything in advance, I was told to book the restaurant, which I did. When I arrived at the hotel, all spa facilities were fully booked up.

Location

Lack of toiletries in bathroom. No tissues. Leaking soap dispensers ( some people prefer to use a bar of soap). Bar stocks inadequate:- No worcester sauce for Bloody Mary. No sherry, other than Bristol cream. Restaurant standards not good, limited menu, food preparation barely adequate. Restaurant not open for lunch. Unable to book in until 3.00 P.M., which is hard to understand given that most people book out before 10.00 A.M.

Friendly staff

No air conditioning in room

Room comfort & quiet.

Both my wife & I were very disappointed with the evening meal. We paid top prices for fillet steaks. The steaks were only ok & the rest of the plate was not worth a penny & it very quickly went cold. We are accustomed to travel & we certainly know about good food, sadly DeVere ranks very low on our experience. In addition it cost us more than the room did, for that you really must hit the top every time.

location for North Wales & Chester. Room size and facilities.

Bathrooms could do with make over - jaded.

It knows its target market well, but was not for us.

The staff were like mechanical robots. The bathroom was unfinished - the tilework round the bath was cracked and dirty (room 305) Reception took 15 mins to answer the phone

As it was a trip to the National Eisteddfod I was very dispointed that we could not get the s4c channel on tv we did complain at the desk but nobody had time for us also no shampoo etc in the bathroom breakfast very good but the service not so good we had to ask ceveral time fir tea with breakfast

The hotel was very clean and maintained at an excellent standard. It is clear it has been refurblished recently. We booked a budget room at £60 which was non refundable. For this price the room was excellent and I would have been willing to pay a lot more, the room was big, spacious and very nicely decorated. Hotel staff where very friendly and helpful, quick and easy check in.