St Martins Lane, A Morgans Original  

Nearly everything

No tea &coffee making facilities in room

the location! lightness and design of the hotel.. A good city hotel.

Attitude of stuff esp. at the bar... I missed a relaxed lounge with nice drinks etc.. The restaurant is too big and unattractive. The room i got was on the 3rd floor and not as requested on a high floor..

Fabulous staff, all very helpful Fabulous room, didn't like to leave. Fabulous location, couldn't do better for West End.

Bit expensive but worth it

Great location. Wonderful Staff.

Still the same old Stark design that need updating in the worst possible way. My room, being so small, was impossible to navigate with luggage. No one seems to overlooking the restaurant because the food was not good. Someone also better be watching out for the cleaning staff because my bathroom was not only starting to fall apart but was not very clean by my standards.

We had a beautiful room, very modern and clean. We were really made to feel welcome. A special request we made was carried out and exceeded our expectations by far!

A great room and very attentive and helpful staff

Friendly staff, excellent room, but we were attracted by the modern and different look of the hotel. We were particularly pleased with the extra touch for our room. (25th wedding anniversary) - Rose petals on the bed and floor, candles and a bottle of champagne in the room. We would definitely come back, and the location is excellent for the centre.

Only slight disappointment - the windows were not lit in the colours shown on the website, but that is really picking at a small point. Everything else was superb.

Excellent position and very helpful staff

Room not available at 3 pm as promised. Had to wait for almost an hour.

Design & funky. The Gym and location. Bathroom amenity.

Stayed for five days, didn’t receive any personalised service during my whole stay... My room was on first floor, very noisy facing a small street. Had delivery cars from 07:00 every morning waking me up... They need to certainly do more in terms of service delivery, stayed at The Savoy last time, and will go back there.

Great location, stylish rooms

Nice hotel with friendly staff and convenient location. Loved it!!

Right from check-in, the staff were so hospitable and friendly & helpful... Felt instantly at home...so three cheers for the staff at St Martins... Also the restaurant Asia De Cuba has really awesome food & a great vibe.... The rooms were very comfy..& the location - perfect & central with nice places to eat just around the corner.... Amazing stay..!!

Actually there's nothing I didn't like ;-)

Comfortable rooms. Friendly staff

One of the nicest hotels I have stayed in, will deffinatly stay again.

Nothing

-The closeness to major theatres, the Strand,Trafalgar SQ and major spots of interest. -The availability of a Car Park. This is of major interest for the customers who are on short trips to London to attend the theatres/visit areas of interest from the counties/shires.

- Improve the direction and signs to the car park. - The hotel could maximise attraction of these shortstay customers with cars by offering free parking for the first 24 hours. - Please review the Uniform for the Receptionnists. It should reflect the colourful appearance of the hotel. They looked as if they were at the undertakers. - What was the tiny clock on the recess at the headboard for? Why not a larger wall clock to replac the ridiculous flower pot?

We received an upgrade upon checking in which was very much appreciated. The room is very simple, clean and relaxing. Loved the design and lighting. We had some yummy truffles delivered to our room on our first night, in addition to a hand written welcome note. Richard helped us up with our bags and was very friendly and pleasant, giving us an introduction to the hotel and what it has to offer. The bed is very comfortable and big. When we returned to the room in the evening someone would light a candle for us in the bathroom. Loved the elevator music. Location is fantastic.

I asked for a 1 hour late check out on our last day there from the reception via the telephone twice and i was bluntly refused twice without so much as a sorry or unfortunately not. I got the same response of "Latest we can do is 12" which is check out time anyway. I explained we had a lot of luggage and needed to head to the airport just one hour later but i received the same repeat of the response above.

Location was Best

The price

Laid-back sophistication in a professional yet friendly atmosphere.

Over-priced lack lustre breakfasts

Staff were very helpful and friendly and the hotel was excellent in every way

Slightly puzzled by the hotel not being identified externally but we'll know next time!

design, services, locations,

lack of mineral water in the rooms

the location the rooms the breakfast

perfect in every way,brill room ,exellent friendly staff ,GR8 location,we,ll b back. :)

Very 'trendy' decor, and free upgrade to garden room, with patio area. Fair sized room.

When hot water was requested from room service, it took over an hour and 4 phone calls to come, which was a shame, and marred an otherwise really nice stay.

Location was great. Generally, staff was v friendly, helpful, etc. Great restaurant= Asia de Cuba. Well designed room. Very clean. Nice products. The small tea candles in the bathroom were a great touch.

The safe didn't work. I had to call a couple of times to get it fixed. The hours of the gym were short. You had to go outside the hotel to get to the gym. The TV contol/menu was a bit fiddly.

Location location location