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Newest reviews for St Matthews Apartments

  • Edita
      Czech Republic
    1 September 2014

    Very good flat.

    We have got another appartment than we ordered. Apart from the center. Bad location.

    6.3

  • Mandy
      United Kingdom
    22 July 2014

    Were contacted to collect keys were upgraded to another apartment that was in a great location . Apartment was clean and comfortable and had a lovely balcony and parking at the front.

    7.9

  • Mathilde
      France
    19 July 2014

    We were "upgraded" to another flat, so this very positive review is not about St Matthews flat. We were in a large comfortable flat in one of the new apartment buildings right behind the station, so more central than St Mat. The staf was adorable, very helpful and you know you're in Cambridge when the young man in charge talks about the value of literary criticism after 10 minuts of conversation! Priceless!

    Nothing, we got very lucky.

    9.6

  • Vanessa
      Switzerland
    14 July 2014

    We got upgraded to a newer apartment that was in a different location. A hotel chain called Regency Guest House manages these apartments. Everything was clean and spacious. The apartment was near the train station. Everything was easy to arrange and we had a comfortable stay. Thanks!

    The staff and I emailed several times and they were very slow to respond in some cases. At one point they asked me when I was arriving and I responded, only to have them ask the same question again. They just seemed a little absent-minded. It wasn't a huge deal; I finally gave up on email and just called because they didn't seem to "get it" ;)

    9.6

  • Suzanne
      Australia
    10 July 2014

    Very disappointing- we did not recieve ANY COMMUNICATIION from owners prior to arrival!phone numbers supplied were wrong!!! Had to go into pub to get phone number- was told we would recieve communication and remuneration next day but again no communication recieved. No mention of road closures due to bike race and original booking changed apparently to upgrade but this was in a poorer area!! Would never stay again!!

    Service of owners- no communication prior to arrival re key pick up and address- nothing in room to welcome us not even a map into town which was a 30 minute walk away!

    6.3

  • Hao
      U.K. Virgin Islands
    10 July 2014

    staff very good。 new apartment. clean and comfortable.

    for the location,,,it close to the train station, but actually you should go through a long fridge. little difficult to find out there

    8.8

  • Anonymous
      United Kingdom
    9 July 2014

    It was a comfortable, clean and spacious apartment

    We could have done with some soap. It would also have been helpful when I phoned up in the morning if I had been reminded where I had to pick up the key

    7.1

  • Natalie
      United Kingdom
    22 June 2014

    I was very pleasantly surprised by the accommodation after reading reviews here. However upon arrival we were upgraded to a lovely apartment in a nice area and it was spotless. No complaints about anything at all.

    10

  • Lucy
      United Kingdom
    19 June 2014

    The staff (yoursef in particular) were very helpful. I was able to use the parking all day the following day and I got an upgrade!

    9.6

  • Chihpin
      United Kingdom
    12 June 2014

    It has full use of cooking stuff and very handy. the rooms are spacious enough and very good attitude of staff and customer service.

    kitchen appliances such as cooker seems to be somewhat difficult to use. And the kettle was so dirty that we could not use it.

    7.5

  • Jenny
      United Kingdom
    1 April 2014

    Location to city centre

    Lots of broken and missing light bulbs and light fittings No access to the allocated parking due to previous resident loosing the key No other parking permit provided No hot water on Sunday morning

    5.4

  • James
      United Kingdom
    3 January 2014

    The space, the beds, the kitchen, two bathrooms, one ensuite.

    Dripping taps in both bathrooms.

    7.1

  • Bernardo
      Australia
    29 July 2013

    The apartment was great value for money, spacious and comfortable. It is in a great location close to the city attractions.

    We couldn't use Internet and is not to contact someone from the hotel in case there is any problem

    5

  • Debra
      Australia
    22 July 2013

    Impossible to locate the apartment which is in a large complex. The owners send an email with information about how to collect the key and this went directly to the spam inbox and was discovered by chance only. There is only a two hour window of opportunity to collect the key for the apartment. We had made a three night booking and arrived late in Cambridge so telephoned the owners to make alternative arrangements to collect the key but calls all went to message bank and we were unable to get into the property. We then had to find and pay for alternative accommodation that night. The next day we telephoned again but no reply. We eventually collected the key the following afternoon. Poor service - would not recommend this property.

    6.3

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