Best Western St Mellons Hotel  

This is the dirtiest hotel I have ever been in, and I've been to many all over the world. Cobwebs running from main light to corner of room as well as on windows....... Black gunge all over the seals of the bath...... Headboard of the bed attached to wall with 2 screws and a bit of mdf....... Tables in the bar of the Spa filthy....... This place truly is the pits of the world. Fawlty Towers is the Ritz compared to this place. And we spent £ 600 in two days........ I wish I had given it to charity...... DO NOT GO THERE !!!

Staff very pleasant and rooms clean & tidy.

Only disappointments was have no door key as we were reliant on staff to get into room and no tea bags in room

It is a friendly hotel in a lovely location. It is not pretentious but the service and surroundings are first class. We will definitely be coming back. The food is excellent and the dining room staff friendly and efficient.

Nothing at all.

Very friendly and helpful staff, room could have done with a bit more of a clean in the bathroom and the kettle was missing!

Nice setting comfortable room

Bar was dated and lacking atmosphere. Breakfast was well overpriced at £10 per head.

Location

Light outside window on ground floor room kept going on and off and window didn't work properly.

Pool was excellent and the staff were very helpful. In particular our son left his favourite blanket behind but the staff were excellent in locating it , informing us they had it and posting it onto our home address in Ireland thus minimising the upset for our son. They couldn't have been more helpful.

The heating in the room didn't seem to work and so the room felt cold and damp. In general the rooms and the hotel needs decor improvement to bring it up to the excellent look and feel of the swimming pool and health club area which is lovely

The Facilities. Swimming Pool, Jacuzzi, Sauna. Very pleasant bar area. Very comfortable beds.

The staff

Very tired looking and in need of re furbishment.Very very expensive for what we got!!

Friendly staff

Room too honot ablle to leave windows full open as noise from wedding functionextream into realy hours

I was really impress with the young girl receptionist who when I checked in and said cleveland she knew my first name.

The staff were friendly but still professional service was good

The swimming pool was open at a reasonable time which was great to be able to have a long swim before breakfast and still have plenty of time to shower and dress before check-out. The room was quiet, with high ceiling and a large ensuite bathroom. The bed was very comfortable. Big open fire in the bar and lounge area which made for a lovely cosy feeling in the evenings (even the resident cat was enjoying a snooze in front of it).

Breakfast was ok, although the butter had been put on ice so was impossible to spread on bread or toast. The hotel is not very well sign-posted and we drove straight past it twice. The lane leading down to the hotel was single lane and full of pot holes.