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Score from 1038 reviews Very good 8.2/10

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Mercure Hythe Imperial Hotel & Spa

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The Castle Hotel

hotel With free Wi-Fi and free parking, The Castle Hotel overlooks Saltwood Village Green. The family-run hotel offers a traditional pub and restaurant, just 3 minutes from central Hythe.

Most recent booking for this hotel was today at 09:08

Score from 179 reviews Good 7.6/10

Newest reviews for Best Western Stade Court Hotel

  • Pat
      United Kingdom
    August 22, 2014

    The location which was excellent.

    The quality and comfort of the rooms. We each stayed in a single room, one of which was adequate but the other was shocking, it was inconveniently on 2 levels, cramped and dirty. We would never go back or recommend it to anyone. The staff were poorly trained and lacked any knowledge or customer care skills. A very disappointing experience.

    3.8

  • Robin
      United Kingdom
    August 19, 2014

    staff very helpful and cheerful ..

    nothing.

    9.6

  • Nick
      United Kingdom
    August 12, 2014

    We liked the proximity to the channel tunnel. Hythe was quieter and felt more secure than Folkestone. Hotel was right on the sea front. Staff were helpful and friendly. Room was clean with tea making facilities. As we were leaving early the hotel provided a breakfast grab bag.

    Bit pricey for a three star hotel. Public areas looking a bit tired.

    6.7

  • Roger
      United Kingdom
    August 12, 2014

    Seafront location, spacious room, good restaurant with sea view, breakfast and dinner both of a high standard. Staff all polite and helpful.

    The special menu had no choices.

    7.5

  • Francis
      United Kingdom
    August 10, 2014

    Location

    Dated fabric and furnishings. Indifferent staff. Mattress poor - springs pushing through fabric. Carpets old and stained. Breakfast buffet poor quality. Nowhere near expectations from previous Best Western experiences. Hotel needs updating and redecoration.

    3.8

  • Lance
      United Kingdom
    August 10, 2014

    Nothing

    Room was small, tired, tv didn't work, toilet flush slow and bathroom very dated and well worn

    4.6

  • Richard
      Jersey
    August 9, 2014

    Leaving after 1 night! there was a good restaurant across the road

    it is very old and in need of knocking down, everything is worn out, can't believe they are allowed to open as a Hotel. Carpark is tiny, I was lucky to be able to park.

    3.3

  • John
      United Kingdom
    August 2, 2014

    Overpriced for the quality of rooms which were well worn and cramped. Thhin walls with poor sound insulation. Patio furniture appeared to be dumped rather than arranged and some of it was broken. Rooms not ready when we arrived at 4.15pm, didn't get in until gone 5.

    4.6

  • Ian
      United Kingdom
    July 31, 2014

    Staff tries their absolute best and were more than helpful and polite. Nice location on sea front, but at 'quiet' end which suited me. Restaurant menu varied and had a really tasty meal.

    The whole Hotel is definitely showing its age, however this has to be balanced against the COST and nice location at the far end of the sea front.

    7.1

  • Anonymous
      Sweden
    July 31, 2014

    Breakfast was quite good and the young girl in reception was very professional. Location was great, opposite the beach.

    Unfortunately the rooms were very dirty, both bathroom and bedroom carpets. The hallways were also very untidy.

    5

  • Beverley
      United Kingdom
    July 30, 2014

    Proximity to sea

    Rooms badly maintained ( shower heads falling off wall, shower doors not sliding properly, armchair with broken leg upon arrival), cleanliness of showers/bathrooms below standard, bedroom floors badly vacuumed, (not at all under bedroom chair). I booked 6 double rooms for relations attending a family party. All but one couple were extremely disappointed with quality and cleanliness of room and felt were overpriced given the poor standards.

    4.2

  • Anonymous
      United Kingdom
    July 29, 2014

    Location, restaurant service good.

    Upstairs bathroom, noise ie creaky floors and noise in corridor.

    6.7

  • Linda
      United Kingdom
    July 22, 2014

    Location, friendly staff, breakfast good, sea view bedroom with balcony door was very airy.

    Extremely limited parking. Only one easy chair in bedroom for 2 persons. Room not serviced until requested which was after 4pm. Light fitting over basin not working, curtain came off rail and wardrobe knob fell off. Flooding on bathroom floor from bottom of basin and shower.

    5.8

  • Barry
      Poland
    July 21, 2014

    Nothing to like about this hotel,we checked in and almost immediately check out.

    Surely both booking.com and Best Western can not have seen this hotel recently,outside appearance is of a run down hotel, photographs shown must have had an artists touch up,reception smelt of fish and chips, surely not possible that organisation such as Best Western can associate themselves with this hotel.

    2.5

  • Patrick
      United Kingdom
    July 20, 2014

    Staff were very welcoming and friendly,Room was adequate and had a sea view

    Restaurant menu in room was not the same as the actual menu in the restaurant and although the meals were excellent were quite pricey. dirty linen in corridor every day.

    9.2

  • Patricia
      United Kingdom
    July 17, 2014

    Position of hotel & sea view room. Service,friendly staff. Food in restaurant very good.

    No complaints

    8.3

  • Keiko
      United Kingdom
    July 17, 2014

    Location

    Floor of the room was absolutely filthy - looked like it hasn't been hoovered for ages. Had hairs all over the carpet, in a bathtub, sink etc. Windiws didn't shut properly so I had clod drafts coming through all night. The room smelled dirty as well. Breakfast had a good range on offer but scrumbled egg had some greeny gray colour which worried me. I'm afraid I don't think I'd go back there even if I was offered to stay there for free.

    3.8

  • Anonymous
      United Kingdom
    July 17, 2014

    Location. Rooms were o.k. but some minor things were broken.

    Restaurant. The service at dinner time was awful, and we had trouble getting anyone to notice us, even though the restaurant was not too busy. Food was very mediocre at both dinner and breakfast.

    5

  • Peter
      United Kingdom
    July 8, 2014

    Lack of car parking space ..

    7.1

  • Peter
      United Kingdom
    July 7, 2014

    Warm friendly atmosphere,lovely room and good food.

    9.5

  • Charles
      United Kingdom
    June 26, 2014

    We stayed here to catch an early ferry to France the next day. Having never been to Hythe in Kent before, we loved it and are considering it for a few days out instead of crossing to France and of course we'll be staying at the Stayed court hotel, great staff.

    Cant fault anything really but then we're not looking to find faults, life's to short.

    9.2

  • Martin
      United Kingdom
    June 23, 2014

    Good breakfast and parking, friendly staff

    Shower in room not working properly and very noisy room above kitchens. General appearance of hotel was quite tired and needs a coat of paint.

    6.7

  • Peter
      United Kingdom
    June 22, 2014

    Very friendly and helpful staff. Really nice place.

    Difficult to find something I didn't like. Oh, the lift is a bit small.

    9.6

  • Garnet
      Jersey
    June 22, 2014

    The friendlyness of all the staff.

    Returning mid afternoon to find our room not serviced. To be fair there were only two ladies to clean all the rooms. The hotel needs to employ more during the summer season.

    7.5

  • Anonymous
      United Kingdom
    June 20, 2014

    Loved the location right on the beach. Staff were friendly and helpful.

    The creaky floorboards and paper thin walls. I had sn insomniac in the toom above me walking round all night on creaky floorboards and a snoring man next door. I vould even hear his wife telling him to be quiet!! 2 nights with very little sleep......

    6.3

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