Signs from the car park to Reception were not in evidence, so we spent five minutes trying to find it- not a good start. No drinking water in the gym. No slippers in the room, so we had to find the Spa first prior to returning to the room to change. The Spa assistant implied that we were expected to change in the Spa, which was crackers, as our room was in the same building and we had been given robes..! The spa was poorly manned, so that it quickly became untidy as guests left.There did not seem to be very good communication between Spa staff- we were going to be charged twice before I pointed out the error.
Comfortable, spacious room with good size bath and shower room. Food in Grill on the Hill restaurant and at breakfast very good. Service attentive and friendly. Spa - lovely experience and very relaxing massage treatment. Close to M6, yet in country setting. A mix-up with our dinner order was put right immediately, with appropriate apology.