Star Hotel - B&B  

Hotel staff was excellent. Needed to call a day trip agency I booked and the receptionist let me use her cell phone since it was free for her anyways. Breakfast was good for continental. Beds and pillows were awesome. We got a smaller room since it was two double beds, but was good enough for me and my husband. Bathroom was up to date. Right down the way from Hammersmith Tube Station. Great rate for proximity to central London.

Water pressure was not that good in the hotel shower, so it was hard to watch my hair every morning.

Luigi and Steph are both a great help during my trip, they have made the stay a very pleasant one.

Great people. Very nice and very helpful. They gave great recommendations for local restaurants and other places around the area. Great breakfast for the price.

Very friendly staff and an efficient and reliable service, especially by the owner Luigi. It's a wise choice to take a room near the back of the house which is away from the main street as I did. The whole hotel is being refurbished room by room and is mostly complete so it would be a nice time to go. It's 5-10 mins walk from the underground and surrounded by amenities and some nice pubs.

A few teething problems with the free Wifi service but I eventually got it working ok.

It's a good choice for short periods, very clean, a friendly stuff and a good breakfast.

The two members of staff I dealt with during my 2 night stay were welcoming and helpful. My room was clean and comfortable.

My only (mild) criticism is that the pillows were rather thin and so not as comfortable as they could have been

The staff were just amazing. From the moment I arrived to the moment I left.They were, welcoming and friendly and they anticipated what I needed.They really care about you as a guest which was so different to the other place I had stayed in. The room was clean and comfortable and the location was great very close to everything. I would and have recommended the Star Hotel B&B to everyone i've met since I arrived here.

Helpful and friendly staff; good location with easy access to buses and underground; good breakfast; clean and comfortable rooms

No elevator

Cleanliness, comfortable bed, situation.

Front room noisy with window open though reasonably quiet at night with it shut.

There are lots of small hotels and B and Bs around this area but what makes this one stand out is the quality of the hospitality - everybody is made to feel genuinely welcome, as a person and not just as a punter. Rooms are simple and slightly old fashioned, but immaculately prepared and exceptionally clean; breakfast is copious and of decent quality. A real find.

Hotel is clean. Staff are friendly.

Street side room was bit noisy. But it's not a big problem for me.

get off the tube from the airport and walk 5 minutes and you're there, close to 3 other tube stations. run by a husband and wife team, along with their friendly and accomodating staff, offer clean rooms, tv, internet, and continental breakfast. newly renovated bathroom was very modern and nice.

narrow stairs might be a hassle for large baggage but i had a small suitcase. small bathroom needs getting used to as i bumped my elbows a couple times the first day.