De Vere Venues Staverton Park  

The reception staff I dealt with was extremely insisant I hadnt paid the hotel bill prior to the booking irrespective of the fact I had a printed reciept in my hand, For 15 minutes she insisted on a credit card swipe to pay for the room. It was only after a collegue interviened and pointed out the room had actually been paid for that she relented, with not even an apology. Secondly. I was overcharged at the bar being confirmed by ordering the same drinks the following night which was £1 20 less. The bar staff had no interface skills at all without even so much as a thankyou or sir/madam approach, what a sad reflection of youth and bar manager control. Thirdly, there was that much noise in the corridor untill three in the morning I had to get out of bed and to stop people shouting at there children in an ajoining room, a bad experience all round considering I travel significantly in my job.

Staff very friendly and welcoming nice location

Bar overpriced and room could have done with a clean alot of dust everywhere, picture of room on internet was not the room we stayed in bit misleading.

Excellent for a weekend break and to meet up with family who live close by. Breakfast was good value and we shall come again!

Good hotel with great facilities. The reviews seem to suggest that the reception staff were poor and unfriendly. I didn't find this and was pleasantly surprised.

Good location for Royal Oak Industrial estate, good wi fi.

No Orange cell phone signal, pillows a bit soft, only a fairly limited selection of tv channels.

Comfortable bed

Antique television that only had one channel Uncomfortable pillows Wi Fi very hit and miss, kept dropping out

Bog standard hotel. Clean & tidy Top quality Breakfast. Got a great reate from Booking.com Would have been very upset if I had to pay full price.

Staff very unfriendly Room not ready when I checked in. Had to wait in very over-priced bar untill official checking in time. Still room not ready. Was reluctantly transfered to another room. apology or smile unavailable.

Nice to have tea and coffee areas available for constant use. Fresh bath towels each day was great.

This hotel was extremely under staffed and the service was extreamly poor. We were rushed through the restaurant within 40 mins for a 3 course meal And for breakfast we were made to sit in another room in which nobody served us. The pool was very run down and changing rooms were not clean. Overall very poor!

Comfortable bed

Shabby room, needed a deaper clean. Noisy unruly children running around constantly even until 11.30pm, screaming, banging doors, charging up and down corridors. Very loud television in the bar, impossible to rela Food poor The staff very poorly trained and unprofessional a very long walk from the car park to reception

Good value for money, nice atmosphere during dinner

Swimming pool in separate building and poorly sign posted. Jacuzzi not working. Breakfast a bit limited - not properly restocked despite being buffer eg 3 yoghurts left by 9.30

The location of the hotel was convenient for my social visit to the area, I found all the staff I met cheerful and helpful.

No dislikes to report.