De Vere Venues Staverton Park  

The reception staff I dealt with was extremely insisant I hadnt paid the hotel bill prior to the booking irrespective of the fact I had a printed reciept in my hand, For 15 minutes she insisted on a credit card swipe to pay for the room. It was only after a collegue interviened and pointed out the room had actually been paid for that she relented, with not even an apology. Secondly. I was overcharged at the bar being confirmed by ordering the same drinks the following night which was £1 20 less. The bar staff had no interface skills at all without even so much as a thankyou or sir/madam approach, what a sad reflection of youth and bar manager control. Thirdly, there was that much noise in the corridor untill three in the morning I had to get out of bed and to stop people shouting at there children in an ajoining room, a bad experience all round considering I travel significantly in my job.

Nice rooms, comfy bed.

The confirmation stated breakfast cost £7.50 but when got to restaurant they said it was £10.50 and £7.50 was only if pre-booked! Very strange. I am sure there was no mention of the pre-booking requirement on the confirmation.

Fab stay at this hotel would d

Good value for money. The staff were very friendly and accomodating. I emailed a few days before I arrived regarding an early check in and they were able to accomodate me. They were on hand to call any taxi's if need be and explained the check out procedure and facilities at the hotel. I was impressed by the comfort of the bed, the furniture was of a good quality.

The shower was not very powerful and it was quite confusing to operate. Also the toilet would not flush very well so this was something that needs to be improved.

The staff were outstandingly friendly and helpful. The rooms were extremely comfortable and stylish - well-equipped, comfortable beds and choice of pillows. Plenty of parking. Excellent breakfast - good selection and lovely big tea pot. All very reasonably priced. I shall definitely stay again

This is a reasonably minor complaint, but I didn't like the loud pop music/radio in the breakfast area.

Great value for money.

Some staff were very pleasant, however the few that we're rude spoiled the rest. The food in the restaurant is over priced, slow, cold and appalling. Rooms were comfortable and clean. Golf was good

Staff, the food see above

The hotel bar lacked atmosphere. The swimming pool complex was not attached to the hotel. The television in the room was a 14" portable, needed binoculars to see it. The bed wasn't the most comfortable hotel bed I have ever slept in. Staff always asking how you will pay (Bar and Restaurant). The hotel was functional and adequate, definitely not a luxurious hotel or a hotel for a romantic or relaxing break.

Reasonable pricing and fair facilities

Bed was comfortable, but the bath was fithy having soapscum wih pubic hair around the bath.. I could not have been cleaned; also the was black sludge around the taps in the bath and behind the overflow.

I liked the quietness of the rooms and the decor. I liked the bar and the bar food I liked that I could choose to have a breakfast or not

The size of it can make it feel rather impersonal It was a long walk from reception to my room

Got a good price for the room.

Wanted to surchrge for paying by credit card. Have discontinued the prepay breakfast deal

I liked the overall style and amenities offered. The flat screen television and free wi-fi were a plus and it seemed to be updated, which is always nice.

Although everything was stylish, comfortable, and updated.. it wasn't taken care of. The shower was merely wiped clean (hairs left behind and obvious lime scale and rust/goop around taps and in tile/crevices) and the toilet had been poorly looked after with terrible scratches covering the inside of the bowl. There were cobwebs in the corners of the room and the wardrobe was very dusty. It's a shame to see such nice amenities and stylish rooms getting a bad rating for being so poorly looked after. The rooms should be thoroughly cleaned after each guest has left, and it is hard to find hotels (affordable or expensive) that actually stick to that rule.