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Newest reviews for De Vere Venues Staverton Park

  • Kenneth
      United Kingdom
    September 1, 2014

    Excellent facilities although I did not use them had a good look around golfers paradise. Hotel staff and bar area excellent dinning area good nice all round accomadation

    Quality of food, although travelling on my own, Unusual, had I been with my wife I would of complained buffet food, soup and salad good variety. Hot food disgusting I had their version of Spaggeti Bolanaise one mouthful was all i could stomach dessert was a mixture of overloaded spray cream sponges and silly small glasses of fruit no home made apple pie or crumble. I paid for meal and went to bed hungry. After staying at the De Vere Belfry where the food was brilliant. This hot food was probably the worst hot food I have eaten in years

    8.3

  • Michael
      Canada
    August 31, 2014

    A good rate plus wifi and breakfast!

    9.6

  • Anonymous
      United Kingdom
    August 30, 2014

    The price was good,cheap,the room was a good size.

    Car park outside of the hotel was reserved for members of A club. The room wasn't clean properly,there was holes in the towels. No phone reception,poor tv reception on the 4 channels we only could get.

    5.8

  • Julie
      United Kingdom
    August 28, 2014

    Love this hotel, been here many, many times... and I'm not a golfer!

    Our room overlooked a grassy area, that doubled as a car park for the housekeeping staff. Their storage area was next to our room, which made it quite noisy, especially first thing... A radio was playing loudly and staff very vocal.

    7.9

  • Adam
      United Kingdom
    August 26, 2014

    Gym, staff and quiet location

    Some of the rooms are miles from reception so if you don't like to walk then let them know.

    9.2

  • Glyn
      United Kingdom
    August 24, 2014

    The staff on the front desk were excellent, always very pleasant and helpful, as were all the staff we came across during our stay.

    The car park is some distance from reception and unfortunately the floor in reception was being re-laid, and we had to negotiate two barriers with luggage and clothes for a wedding to get to our room. Our room was at basement level and probably next in line for refurbishment, and had very poor TV reception, but comfortable enough. This was our experience, but on a different day and a different room I am sure we would have had a more enjoyable stay.

    5.8

  • Anonymous
      United Kingdom
    August 21, 2014

    The staff were extremely pleasant and helpful. Refreshment facilities at reception were good. General areas of the hotel were clean and well sign posted to get around.

    The cleanliness of our room (235) was not up to standard. The toilet had excrement on the underside of the seat, obviously this had not been cleaned thoroughly. The bathroom floor needed more attention, fluff on the floor under the wash basin - the grouting needs to be power cleaned and the mould on the tiles also needs looking at. The reception chairs need cleaning once in a while - very grubby.

    5.8

  • Jacqui
      United Kingdom
    August 19, 2014

    Facilities ie coffee stations Room size Room facilties

    Mattress was hard & springs could be felt. Ive stayed here numerous times & this is the 1st time I've had an 'old' mattress

    7.1

  • Debbie
      United Kingdom
    August 19, 2014

    Plenty of parking available, spacious hotel, staff friendly, cheap night stay.

    Cost of drinks, room far too dark, all black marble in the bathroom, lighting all wrong (too dark) as couldn't see in the mirror properly, one night is plenty for a business trip.

    6.7

  • Robin
      United Kingdom
    August 10, 2014

    location was excellent and Room was very clean

    Reception and Bar staff were really not that efficient Bar was pricey and service very slow outside seating was limited on a lovely summer evening and had a marathon walk from the car park, shower really poor

    7.1

  • Malcolm
      United Kingdom
    August 8, 2014

    Staff were friendly and helpful. Nice reception with internet cafe and free tea and coffee. Good bar and not too expensive. Nice grounds and plenty of parking.

    Food - I ordered a burger and it was nicely presented but the fries and onion rings were very, very greasy. I did not eat at the hotel the second night. Swimming pool was very small - do not believe the photo! Poor mobile reception - I could only get a signal in reception

    6.7

  • Nigel
      United Kingdom
    August 6, 2014

    Very good value for money. Comfortable bed. Pleasant staff. Would specifically like to mention lady who cleaned our bedroom and thank her for her honesty as I left my Kindle behind when I left and she very kindly handed it in. - I have since collected it. (Room 144). A big + point for your hotel.!

    Bar menu was a bit limited although what we had was nice. The cooked breakfast was only warm and so not very appetising. Cereals were nice tho!

    8.8

  • Sharon
      United Kingdom
    August 6, 2014

    We liked the fact that all our guests for wedding could stay the night at the same hotel following our daughters wedding at dodford manor. There were plenty of rooms available

    I got some quite bad feedback from our guests booking rooms telling us that some staff were quite rude on the phone. My sister and family booked a family room and had prebooked an early check in due to her children suffering car sickness and would enable her to get them changed at the hotel before wedding. The room was not ready when she arrived despite checking three times before arrival. They were then allocated a different room which was much smaller and found the staff unhelpful.

    7.9

  • Bob
      United Kingdom
    August 5, 2014

    Comfortable bed, bath rather than shower. Able to open window.

    No lift visible to the first floor; carpets needed cleaning; delay in food preparation on Sunday morning.

    7.5

  • Antoinette
      United Kingdom
    August 5, 2014

    We liked the location the room was fine and the bed was really really comfortable.Tea and coffee was help yourself and very good.....Thank you for a good stay.

    The bar food was not very good we had a very expensive pizza that was not nice.

    7.5

  • Rebecca
      United Kingdom
    August 5, 2014

    As it was our wedding night it was nice to come back to a comfortable bed.

    7.1

  • Katryn
      United Kingdom
    August 3, 2014

    Room was very well appointed, Bed was very comfortable. Quiet and away from the noise of functions.

    Staff not very helpful on arrival. Absolutely NO mobile phone signal. Wi-fi was slow Not many television channels ONLY decaffeinated coffee available in room Impossible to control heat of shower, the hot water came through shower head and cold water went down bath tap. Car parking unless you arrive really early, is a long walk from the reception!

    7.1

  • Anonymous
      United Kingdom
    July 30, 2014

    Position

    Very tired needs an update!!

    6.3

  • Anonymous
      United Kingdom
    July 29, 2014

    Room was clean.

    Reception staff not very helpful. Just do their job--- no conversation, nothing else. Food was poor and over priced. Bathroom was well worn. Difficult to find an empty car park space in hotel car park.

    4.2

  • Emma
      United Kingdom
    July 23, 2014

    Rooms are clean and comfortable. Coffee machines in foyer, available day and night, decent coffee, for free. Reception staff are extremely helpful.

    Breakfast is a shambles, food runs out, long queues, dirty tables rarely cleared. Price quoted is not what is initially taken from credit card, they add on an extra £80 "just in case you order extras (room service, bar tab) and don't pay"!!!!

    8.3

  • Christine
      United Kingdom
    July 22, 2014

    Spacious bedroom

    Everything a bit too brown & black. Made bedroom very dark & bar area. Didn't find any particularly pleasant garden areas to sit out in as very hot weather when we stayed.

    7.9

  • Anonymous
      United Kingdom
    July 22, 2014

    Ample free parking Nice outdoor space

    Very poor TV reception Very bad wi-fi service

    6.7

  • Anonymous
      United Kingdom
    July 21, 2014

    lack of training for the staff, they didn't know how to greet people ' hi guys how are you ' is not how I expect to be greeted by the receptionist, the restaurant staff ignored us and we had to go a find someone to take our order, again a lack of training.

    5.8

  • David
      United Kingdom
    July 19, 2014

    This hotel was a bargain very clean and comfortable

    7.5

  • Amanda
      United Kingdom
    July 17, 2014

    The service in the bar and the restaurant were faultless , the food was of a good standard and cooked well..

    The reception upon arriving was very poor. The receptionist was extremely rude. We were left feeling we had inconvenienced her in some way. The restaurant was full when we asked to book an evening meal. We had food in the bar area which lacked a level of cleanliness, there were tables that had not been cleaned and service was slow. This however was quite clearly due to being understaffed rather than the team which were working very hard, were extremely accommodating , and gave a feel of interest and care to how you were and how you were enjoying the food, with an apology and a smile For the delay .. I would suggest that if you charge higher end prices for bar food and alcohol you provide the staff required to provide a quick service and clean surrounding. We waited 15 minutes to get a bottle of bubbly. I would also recommend you clean the restaurant area. Mirrors were dirty and smeared yet on serving our breakfast the food and service were very good. The grounds were also lacking. The golf course is well kept but other areas as you walk round are unkempt , skips full of rubbish, overgrown paths, views of mattresses against windows and torn window dressings leave a lot to be desired! Brickwork missing on some of the terraces leading up to the conservatory with views from the conservatory of damp window edges and torn blinds.. Some of the outside areas look like dumping grounds. I had my card details taken twice without explanation and when mentioning all of this the general manager fails to even support his duty manager and just walked off.

    5

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