Castletown Hotel (formerly the St Clair Arms Hotel)  

We Booked this hotel because it had free Wifi throughout the hotel on the web site, and was in a convenient location, however when we checked in we were told that our room did not have internet access, so I told them of my dissapointment and they promptly moved us to another room which did have, very efficient service, for which I thanked them, the food in the hotel was excellent and as a stopever hotel or to explore the region would recomend it.

Absolute great food and the staff is even better (5* rating just for the staff). The bed was very comfortable.

Bathroom could be updated

Fine hotel. Warm and cozy rooms. Very clear. The magnificent personnel. I think, very small price for so good conditions.

Wi-fi works only in foyer and a bar. Also often there are faults in work of a cellular network.

We have stopped at the Hotel before and liked it the first time so when we traveld up to the Orkneys this time we stopped again at the castletown hotel. As it is in the ideal posistion to get on to the Scrabster./ Gill bays Ferry portsThe staff are exelent and the food is wholesome and well prepaired. So I would not hasitate to stop at the Castletown hotel again.So I would score this hotel 9 out of 10 the good all round service that the hotel and staff provide

The excellent staff.

The food was very good and well priced. The room had plenty of storage for three people and we could control the heating.

Our room slept three people - in the bathroom there was one tiny towel rail, no shelves and no hooks. Would be a nightmare for a family. Had to search the room for a socket to plug the kettle in safely

Proximity with ferries to orkney islands, good parking place

Overall it presents old and does not give an impression of freshness

Room was very big with all facilities working. Shower especially was very good

Some noise from the main road but was very quiet during the night

breakfast, evening meals and bar

bedroom noisy early in morning because next to kitchen

We loved our visit and wish we stayed longer. You were friendly and welcoming. Very good value. Lovely little town. Thanks vevry much. Cheers Evan

Friendly staff

Lack of Reception cover and only a carvery available on sunday

Centrally located. Value for money. Bar food good. Large & comfortable bed.

Bathroom not maintained - shower thermostat faulty & very hot, dripping taps. No toilet roll & none forthcoming after a request?! Breakfast - probably good if early - not so when under lights for a couple of hours.

For just £25 I can't complain! The hotel is a typical example of its type - an old coaching inn that has been extended some time in the last 30 years and serves as a sort of social centre for the town. A bit rundown and do not expect 5* luxury - but everything worked, the kingsize bed was comfortable and the room was warm. Highlight was the huge carvery meal (I arrived after the official restaurant closing time but the manager nipped into the kitchen and plated up a very tasty selection of meats and proper veggies). In the morning - I needed some water for my "camelback" - so I got invited into the kitchen - spotless and well organised (I am a trained food handler). Ideally located for the Gills Bay ferry - just 15 minutes drive along the coast.

Just minor - getting attention in reception took a while - but I was one of only 3 guests so reception was unmanned. The senior staff are great - the junior staff are small town teenagers - be understanding!