St Giles Hotel Heathrow

Good location, comfortable, friendly staff, convenient access to Airport & to Central London via fast train service.

The decor is a bit bland.

The customer service

the operater button went to the london hotel and not the feltham hotel so i was told wrong info about the services by the operator who thought i was in the london hotel (sent me to the 6th floor to an ironing room which dosent exist in the feltham hotel)

The hotel was practical & convienent for my over night stay, the staff were friendly & helpful

Friendly helpful staff. Convienient for train station.

Person attempted to enter room at 5am in morning for wake up call. This had not been arranged with staff and was reported to reception in the morning.

The pubic hairs in the bathroom . The tiles and sides of the bath had not been cleaned or the floor vacummed. I did complain and we were offered another room. The dirty carpet ( the holes in the sheet on the first night.- but at least they were clean) The noise from the trains on one side of the hotel

The restaurant on site was convenient and we were pleased with our meals, both dinner and breakfast.

We were under the impression that the hotel would be closer to the airport via bus. After a long day of traveling we still had to wait for the bus and travel 45min+ to get there. Would have been nice if the hotel offered its own shuttle.

Clean, effortless and comfortable. Sevice was quick and the staff was friendly.

I was not able to wash mu clothes anywhere in the weekend when I stayed there, although I understood that during week days it might have been possible. Although the Felham station is really close, it was very difficult for me to find my way from there to the hotel because there were no signs to guide me.

good price, convenient location to the airport, facilities, cleanliness of the room

Very slow check-in procedure, very slow processing of Maestro card, expensive Internet

size of room was good

complete rip off charging £6 per night for use of the hotel carpark !!!

The location was perfect for access to Heathrow. The facilities were of a reasonable standard, the staff were very helpful

As described, it is on the London Waterloo - Reading railway line and therefore very convenient for both central London and up the Thames Valley. The rooms are basic but comfortable and clean. The breakfasts are ample

Curiously, although within sight of Heathrow, the airport is accessible only by puiblic bus or taxi. Wireless internet is available but the charges seem high but the proder was unable to process my credit cards, which was odd and inconvenient. There is a service in the lobby. There is no buisness centre. It is a hotel for people catching planes.

The hotel provide enough and good facilities. Bed and room are clean. Cost is acceptable and nearby railway station with easy to reach from Heathrow or London Central city. I check in on 7.00am and the hotel can provide the room as I arrive, this help me a lot since my long haul flight I need to take shower and short nap.

Hotel internet cannot connect and I lost money for total 10 GBP. I asked for refund but the officer refuse. Hotel cannot separate the invoice for internet.

Excellent value for money such a good hotel for the same price of a shabby London budget hotel. Once you know the drill you can be in central London in 30 mins, the rail link is just outside your door. I personally love train journeys.

I've stayed here many times and it's a shame the breakfast is no longer included in the price, but it seems that's the way some hotels are keeping their room prices down nowadays. Breakfasts are available to buy and they are very good.