St Giles Hotel & Leisure Club  

It was great to be near facilities, Theatre, busses, Hop on Hop off bus. We were able to walk to theatre and anywhere we wanted to visit. Convenient to nice reataurants, Theatre first night was just around the corner. I have already recommended this hotel to two friends who intend travelling shortly to London.

The helpfulness of the staff - particularly the concierges.

We were able to check in early and this was very important to us because of the plans we had for the day of our arrival.

The room and bathroom were tiny.Pillows were flat and thin, very uncomfortable.

A very tired old fashioned hotel.

Location. Access

Having to wait an hour until the suite was ready at 3pm. No executive breakfast on Monday's . Long lift queues.

Friendly convenient and reasonably priced for a London hotel

breakfast queues

Staff were very helpful and friendly. Duty manager on the weekend we visited was excellent. Room booked was unavailable, so offered alternative and a complementary executive breakfast wich was very a acceptable.

A few niggly things like hower leaked slightly and mechanism was coming loose. For a family room there was very little wardrobe space. Missed having a table either side of the bed.

Conveniently located to the cnetre of London ata reasonable price. Wonderful rooms with all the facilities required. Staff were friendly and helpful. A great place to start and end the day in London

Bar area needed refurbishment, many of the seats were damaged and one or two unuseable.

It was in a very good location, we could walk to so many places that we wanted to see. And the staff were very helpful. Thae knew about special events that was happening on a daily bases.

The hotel offers a central location, good facilities and reasonable comfort. it is not disabled or gay-friendly either in its facilities or outlook since that ia rather bland and conventional. Despite these limitations the staff were polite and efficient and the service responsive and focussed. The young women in the cafe were friendly and funny. I'd stay again.

Slightly cold and impersonal but some.people regard this as "sophistication". I don't.

Location was perfect for the West End, and a central hub for visiting the main attractions / Executive Breakfast was a pleasant surprise.

The lifts were terrible, could not cater for all the guests, and were very hit and miss. Receptionists need training in customer service. Our room was not available on check-in, which was an hour after advertised check-in time. No complimentary refreshments were offered whilst we waited.

Location close to Oxford street is the only positive thing about the hotel

Swimming pool chemical smell at lobby and reception area, continued with old dirty socks smell in the room. The corridors are like labirinth, lots of doors on the way from the elevator to the room so you're unsure whether it's a emergency exit or the right way to your room. Small window in the room so it's always dark. Noise from outside and working kitchen below. No free Wi-Fi! Internet access costs 5 pounds per hour!