St Michael's Hotel & Spa  

All we can say is the hotel was adequate

We did not like the over powering heat in the room (no fan or air conditioning) No face cloths in the bathroom. We were there when it was beautiful weather and believe it or not the radiator for the towels was left on, everytime we came back from a day out, this made the room even hotter, you opened the windows but there was little breeze coming in to cool the room down. Too heavy duvet on the bed for hot sticky nights, a tog rating of 4.5 would be better for summer as there is no air conditoning. There is no luxury to this hotel. We went to book an evening meal in the small restaurant one evening and were told they were too busy. I would have thought that residents to the hotel would always get a table but unfortunately not. We did go to another hotel that evening and were treated to better service even though we were none residents.

Its location close to the beach. The internal decor.

The bedrooms are cramped and not soundproofed from the room above resulting in a disturbed night's sleep

The staff where fantastic, the food delicious, the location amazing, comfortable and luxurious, would recommend this hotel to any age that fancies some luxury!!! Was taking my daughter to Falmouth University and will be booking there over and over for future visits over the next three years.

The rooms were nicely done out, the staff on reception friendly

The breakfast service did not clear the plates fast enough and the bedrooms should have bottled water and a mirror near a plug.

The understanding of staff when we needed to upgrade our room

Location close to beach. The evening meal was good value.

Breakfast was not exceptional. Car parking is difficult when they have functions, but they were very helpful in finding us a space on the road, and a memebr of staff moved their car so we could park closer to the hotel.

This hotel is in a splendid position, looking down through attractive and well kept, tiered gardens to the sea. The staff were welcoming,courteous and very helpful. Although expensive, the food in the dining room was of very high quality, and the service outstanding. There was an extensive choice of breakfast, and service was again welcoming and helpful. The public rooms are attractive and spacious; and the Spa and pool are extremely well maintained.We made use of these facilities on each day of our stay at different times.They were never overcrowded whilst we were there.If they had been, there were ample staff on hand.However, we were disappointed in the size of our double room. It was far too small for more than an overnight stay only, had no 'fridge and was poorly insulated. On our last night we were kept awake by persistent snoring from an adjoining room ! It also smelt musty and damp unless the windows in both the bedroom and bathroom were kept open.Whilst it was clean, comfortable ( apart from being cramped ), and well furnished, we felt that we were entitled to expect more for the price charged and for an hotel of this purported quality. Also, although we could just view the sea, it was a partial view only and we believe that some guests might feel misled by the description " sea view ". Having said all that, these were irritations rather than major problems, and we had a very enjoyable stay.With the caveat as to the small size of the room, we would recommend the hotel to others.

Small size of our double room; poor insulation of room; musty smell when windows and door had been kept shut for any length of time.

Our stay was only marred by the use of water saving heads on the shower and basins which is an excellent move, however the pipes howl under pressure when the water is turned on, so whilst you were lying a sleep you can hear the person above or in the next room getting a glass of water at night or filling the kettle at 6am.

room was nice

we could get any spa treatments booked. the room was very hot and no air con. work was carried out in the hotel which we werre not told about when booking. also couldnet get booked in for dinner at hotel until a late sitting, specials not shown until 6pm.

The location

The pool was dirty- full of hair and bits floating around. On arrival at 3pm we were told we couldn't use the pool and facilities as they were full due to non guests of the hotel being allowed to use the facilities too. I was livid and spoke to the manager who said I had to wait until there was space. I waited 40 mins- I was not happy at all. No drinks were even offered to us while we waited- the pool was full of kids splashing and screaming and was not very relaxing. Very dissapointing- I don't know why the pool isn't closed to non residents from 3pm onwards when they can check into their rooms.

The bar was nicely done and the spa was satisfactory. Rooms varied considerably. (I booked 3 in all) Breakfast was ok. Beds were comfortable.

No dressing gowns in some rooms, even on request, some small rooms (allocated, it seems, on arrival, rather than when booking), insufficient toiletries, no wifi in Captain's House. Definitely not the luxury hotel it is made out to be.

The pool Sauna and general public spaces were excellent. Reception staff were very nice.

Rooms were very small. Staff in the restaurant for the evening meal did not seem to understand what was on the Menu, and in the morning for breakfast the staff were awful in service. I think this hotel is failing in what it is trying to deliver due to front of house staff. Food was good though.