Holiday Inn Express Stoke-On-Trent  

Close to where I needed to work. Sufficient parking. Value-for-Money restaurant (Harvester) next door. WIFI in the Lobby.

I had an issue with the cleanliness of the room. Whilst the pillows had the ribbon around and label of Firm / Soft to show that it had received attention, I found that:- - there were fresh marks (snot like) on at least one of the pillow cases - there were small, dark hairs in the bed at body level - there was a used shampoo mini-bottle in the shower. It was 11:30 pm when I checked in and I'm not one for complaining, so I shook off the bedclothes, picked the cleaner looking pillows, sprayed the bed with aftershave and got on with it. I reported it to the staff the next morning. The room was cleaned and fine from then on. But it does leave a lasting first impression !!!

I play golf and played in a tournament @ Trentham GC. Found the hotel to be of a very good standard and local to the course. It also was close to a pub where we were able to eat close by.

Would have liked to have been given warning that Stoke City were playing as may have had a decision on whether we stopped at this particular Holiday Inn due to traffic and noise. Some thing you might want to consider telling guests before or when booking.

Nothing, me and my boyfriend were treated terribly. We were stuck in a disabled room where the shower was cold! We asked to move rooms but was told there was no rooms available. We were told to shower in another room! Why they could not move us to that room I do not know. We complained in the morning and was then told that they had loads of rooms available!!! Not happy as you can imagine. Moved rooms so the most noisy room there did not sleep at all as could hear 4 different noises going off at the same time. I would not recommend this hotel unless you want to be treated the way me and my boyfriend were.

Comfortable and clean. A no hassle break

Despite the eco polcy re towels, yhe used ones were removed, but were not replaced. I had to get others from reception on our return later in the evening.

It was very convenient for the Brittania Stadium. Very clean and comfortable. Breadkfast was better than expected.

The staff were nice and friendly the bed was comfort Breakfast so perfect nothing missing we like it We thought it will be busy but was fair and Calm .

It's in the middle of no where we had transport problem The view was not great from window only cars warehouses And selling companies.

Breakfast was a bit chaotic. Had to queue for a table as the seating area is very small for the size of the hotel. Then you could hardly move in the area where the food and drinks were laid out. It was quite stressful. Only hot items were sausage, beans and scrambled egg. Where's the bacon ??

Location

Bed very uncomfortable, breakfast of poor quality. Shower tempreture control very poor, tempreature changed from cold to scalding hot in a matter of seconds.

Rooms looked slightly tired. No evening meal. Breakfast was poor.

It is a good standard of hotel for the money

Not a major fault but it s location was a little remote from the centre but it was nt a problem for the purpose of our trip.

Location was excellent for visit to Alton Towers.

Good value clean accommodation