Stoke Place  

The hotel looks lovely and the decor is really chairming. The room was small but nice and the bed was comfortable. The shower was good although not very powerful.

Toiletries were limited eg no body lotion and just one small shower gel insufficient for two people. It was Sunday night and despite advertising the restaurant as opened until 2130 we were refused service at 2110 and directed to the bar instead. There we had a club sandwhich that took a very long time to arrive. We had a glass of champagne while waiting and it would have been nice to be served some small appetisers but were offered just some peanuts. What let the hotel down was sadly the incompetent service. There was nobody at reception when we arrived at 9 pm and had to go looking for someone to check us in. When the person did show up he was unfriendly and brisk to the point of rudeness. In the morning at breakfast the waiter reminded me of scenes from Faulty Towers. On balance nice hotel but appalling service.

Very attentive and good staff, I didnt like my original room and they immediately moved me into a suite. A good comfy bed and a good choice of drinks and room service. Tastefully decorated and I would certainly stay again.

I would like to recommed the walk around the lake for anyone visiting this hotel.

The staff in the restaurant should wear softer shoes and be less militant about the service at the tables. Otherwise very kind service.

The hotel staff were very welcoming and nothing seemed too much trouble for them. The Garden Lodge room was very clean although a bit modern. This is the first hotel I have stayed in where there is fresh coffee in the rooms - excellent

Unfortunately the TV did not work and the hotel staff had to come to fix it.