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Show map Stonefield Castle Hotel ‘A Bespoke Hotel’

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Newest reviews for Stonefield Castle Hotel ‘A Bespoke Hotel’

  • Karina
      United Kingdom
    1 September 2014

    Surrondings

    Staff at the front desk, no manners, no welcome , lack of knowledege as a recepcionist even if she seems lived there since the building was built. Only the manger has a proper way to treat customers!! Sleeping quarters need a HUGE renovation Terrible state of toilettes Uniqueable service at the restaurant Expensive food and not quality

    3.3

  • Kaye
      United Kingdom
    31 August 2014

    Location outstanding - what a beautiful place Food was lovely Room very clean and dog friendly Breakfast very good Lots of walks handy

    Nothing

    8.8

  • Peter
      United Kingdom
    31 August 2014

    Easy atmosphere. Garden surrounds. Food choices.

    Room improvement and better view.

    8.8

  • Louise
      United Kingdom
    30 August 2014

    Very clean. Food was excellent

    Some areas were a bit tired in need of upgrading. Wifi signal could have been better

    8.8

  • David
      United Kingdom
    29 August 2014

    Scenery, Décor, Staff,Food

    Only a minor issue, but problems with shower adjustment.

    10

  • Michelle
      United Arab Emirates
    26 August 2014

    The staff was excellent - very friendly and helpful. The setting was tranquil and breathtaking beautiful. The food was fantastic.

    The rooms was very warm during the night, a fan or AC unit would have been great. No small bar fridge to keep medicines or water cool.

    9.2

  • John
      United Kingdom
    23 August 2014

    Setting. View from restaurant and patio. Restaurant menu. Public rooms.

    We personally prefer blankets to duvet so that we can adjust the temperature to our liking.

    10

  • Camilla
      United Kingdom
    23 August 2014

    Amazing food and waiting staff. Good bar and reception rooms.

    Lack of hotel staff at Reception to greet us, we waited a while, not hugely warm welcome. Our key wouldn't open the room.

    7.9

  • Andrew
      United Kingdom
    19 August 2014

    Location,scenery,grounds,the hotel is a spectacular structure

    8.8

  • Lars
      Sweden
    18 August 2014

    A lovely castle in fantastic surroundings. The restaurant offered a exiting menu and the dinng room is situated with a lovely view over the loch. Excellent base for exploring Islay from a whisky perspective.The range in the bar included several interesting varities.

    Unequable service in the restaurant. The front desk could be more creative in supporting arrangements.Castle garden is an untrimmed diamant with huge potential of developmenst.

    9.2

  • Thomas
      Germany
    17 August 2014

    The hotel is located in a wonderful park on the shores of Loch Fyne just off the A83 (Tarbert). From the restaurant you have a wonderful view. The food was very good, and the public rooms are stunning. Finally, staff were very friendly and helpful.

    We stayed in the more recently (1978) added part of the hotel which would benefit from a refurb. Wifi, perhaps due to the thick walls, wasn't stable in the room.

    9.6

  • Debbie
      United Kingdom
    15 August 2014

    The bed

    7.5

  • Anonymous
      United Kingdom
    14 August 2014

    Location and public rooms. Very helpful and attentive restaurant staff. Plenty of hot water and effective over bath shower. Free wi-fi and telephone.

    Bedrooms dark and in need of refurbishment - or at least brighter lighting. Very hard, sagging and uncomfortable beds.

    6.7

  • Graham
      United Kingdom
    13 August 2014

    The service & dinner were very good, as were the views.

    The "superior room" was very dated in its furnishings and facilities. The bed was not comfortable either. "Has character" & "bespoke" are not an excuse for not updating rooms.

    5.8

  • Keith
      United Kingdom
    12 August 2014

    Ambiance

    Wifi a bit weak

    9.6

  • Samia
      Canada
    11 August 2014

    Fabulous setting overlooking the loch, and convenient for Tarbert and Kennacraig ferries. Breakfast was excellent, and staff were attentive.

    Needs a renovation, and an elevator. Room was gloomy and had a tiny TV

    8.8

  • Cornell
      U.S.A.
    7 August 2014

    Free calls to UK and USA a God sent in dealing with an emergency at home. Lovely grounds and a beautiful historic home panoramic views Great bar, location Free and functional wifi, parking Lovely served included breakfast Spacious and functional rooms and suites

    Undergoing some needed renovation which will make it that much better Restaurant staff willing but lacks training and skils

    8.3

  • Raymond
      United Kingdom
    6 August 2014

    Wonderful location. Excellent value. Excellent staff especially young man at reception.

    Beginning to look rather tired. Rather heavy and dark furnishings and soft furnishings. Vases of fresh flowers would have helped. The front door-- far from fitting for a castle and it did not fit !!!

    8.8

  • Ian
      Australia
    4 August 2014

    Loved the ambience and the grandeur especially the public areas. The rooms in the old section are recommended when booking to get a feel of bygone days. Don't expect the rooms to be modern, if you do you have missed the point. Dinner in the resturant was a highlight and should not be missed.

    Nothing

    9.6

  • Joanne
      United Kingdom
    2 August 2014

    View from the dining room and comfortable public areas to relax.

    9.6

  • John
      United Kingdom
    30 July 2014

    Location

    Throwback to the 1970's. Needs updating.

    6.3

  • Anonymous
      United Kingdom
    29 July 2014

    The waiting staff were excellent, nothing was too much trouble Lovely view from the dinning room

    Wifi access /reception poor Room was too warm (was warm outside) fan would have helped Could have had a warmer reception from the manageress, and she could have been more helpful

    8.3

  • Donald
      United Kingdom
    27 July 2014

    Exquisite location; friendly staff; grand old building with library, drawing room, large patio, comfortable bar, and a dining room with a view as magnificent as one deserves.

    The bed rather firm for my liking, the wi-fi was patchy, and when the folk upstairs used the bathroom at night it woke me up, but the only significant disappointment was the absence of any real vegetarian meal options at dinner - though at breakfast there was an unusual vegetarian sausage on offer. However, the kitchen made an effort and we did not go to bed hungry.

    9.2

  • Anonymous
      United Kingdom
    27 July 2014

    Scenery beautiful lovely location.

    Not quite 4 star rooms are dated and in need of modernising/decorating. Staff in dining room slow to replenish fruits etc and needed to be prompted to refill. Scrambled eggs rubbery and cold on arrival at the table. (they were on a very hot plate though!)

    7.1

  • Anonymous
      United Kingdom
    26 July 2014

    The location and grounds are wonderful. The restaurant, bar and lounges are spacious and comfortable and have fantastic views.

    Dinner in restaurant was overpriced and pretentious. Poor value.

    9.2

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