Stonehouse Court Hotel - A Bespoke Hotel  

Could not fault, we had a lovely room with 4 poster bed food was glorious and the sevice was friendly

Exclusive rooms and furniture. Fantastic location.

Cleanness. On the first view very good, but on the second with some faults (Blood on some curtains, table instable, some curtains stripped). A good matron would see this.

Beautiful grounds and canal area behind the hotel, very tranquil.

New annexe is very modern and not a good blend with original part of the hotel. Would loved to have stayed in the older part which is very atmospheric.The annexe was like a Premier Inn.

Reception staff on check-in were very polite and helpful, they sorted out a room change, due to an uncomfortable bed, with the minimum of fuss. The quality of the food, especially dinner, was nothing short of outstanding,and served in a very atmospheric restaurant. Be careful though of an unpublished maximum spend for half board guests. The gym is well equipped and adequate for purpose.

The staff in the restaurant all seemed very young and inexperienced. They knew nothing of the food they were serving and had to keep leaving to ask the chef. The checking out experience was an absolute nightmare, with a very rude and unhelpful receptionist. Be very clear about the deal you have booked and take any internet print-outs you have as proof against being overcharged.

We liked the quality of the room, as we were given a room upgrade on arrival, and the beautiful setting of the hotel.

We booked an advertised package to include tickets to the Westonbirt Arboretum, the reason for our visit. On the first morning we were informed in a very rude manner that the hotel no longer provided these tickets (and had not done so for several months), even though the final bill quoted the Westonbirt offer. We had to buy our own tickets.

The Hotel was clean and quiet. It had reasonable facilities, was nicely set back from the road and easy parking for guests. The gardens were as nice as the time of year permitted.

Staff. The reception I received was polite but not exactly welcoming, indeed I felt I was an unwanted intrusion to a busy day. On departure there was not a hint of "hope you enjoyed your stay and do please come back". Your restaurant waiting staff need to be trained in serving manners and your cook for breakfast could not poach eggs (broken yoke and a mess)nor cook a tomato. Any half decent establishment would not have served a mess of an egg and on request to properly heat and cook the tomato would have done so properly, it came back only a little better cooked and tasterd disgusting ( I cannot imagine what was added (in spite??) to the tomato). I would say find another cook.

My room. Very comfortable and quiet.

My total experience was poor. I had to wait 45 mins for my evening meal, i had not kettle in my room, the hot water was not working and my breakfast was uncooked, i.e boild eggs were raw. The staff seemed friendly and helpful on first impressions but the service was poor. THey were never around when you required assistance. I will not be staying again.

Relaxed atmosphere. Beautiful location. Staff very pleasent and helpful

First 2 nights lovely and relaxed Saturday night had to pay an extra £35 for the room and breakfast. Because the hotel was full from a wedding on Saturday the breakfast on Sunday morning was not as good as the other days as the hotel struggled to feed and seat the wedding party. We felt a bit like a spare part.

room in old house, not the annex

Young, willing, polite and helpful staff but lacking on details. first we were given a std room although we had booked an upgrade room. After changing to booked room there were only towels for one guest as room had been set up for one. Should have been checked prior to mvoing us. There was no soap on wash-hand basin and a request resulted in more shower gel and biscuits but no soap! Finally there was a 40 minute wait for olvies at supper wwhich were suppose to be an apperative although, because of the wait, we were not charged for them. So series of small errors which staff tried hard and cheerfully to correct but perhaps more training in checking details would help ior may be more staff. There were only about three on duty during our entire stay..

The room smelt very musty - even with the window open all night. The room service breakfast was awful. Tea/Coffee stewed and undrinkable - yoghurt and grapefruit missing no plates for the toast. Sorry never complained before about any of your hotels.

Restaurant and bar staff were however endlessly helpful, willing and pleasant.Beautiful gardens

It's a £10 train journey to the station. It's always disappointing to book into a hotels whose USP is the beauty of the building and find that you are in the new annexe. Restaurant Staff appear to be possibly schoolgirls (?) Very pleasant but not very aware of the menu - they need further training. in what the dishes consist of.

We arrived very late at night and past check-in time, but the hotel was accomodating on this issue. The staff in general were friendly and helpful. The bed was very comfy and the breakfast was tasty.

The decor in the room was a little dated, but the main problem was the shower, which was very poor. No power, just a dribble, and it seemed impossible to find a temperature that was neither freezing nor scalding. The hotel seemed very under-staffed. The - all very young - staff seemed to be trying their best, but breakfast was a bit of a shambles, with neither enough tables nor enough food for everyone. Eggs were cooked to order, which was great, except that when my eggs arrived the buffet seemed to have run out of everything else, so they were cold by the time the buffet was replenished.