Stonehouse Court Hotel - A Bespoke Hotel  

Exclusive rooms and furniture. Fantastic location.

Cleanness. On the first view very good, but on the second with some faults (Blood on some curtains, table instable, some curtains stripped). A good matron would see this.

Excellent location. Lots of history. Ideal as a wedding venue

Rooms a little tired and quite a distance to reception

It was close to where I wanted to be. The food was good and the service was also good. The building was beautiful and its sence of history appealed to me.

Staff were very polite, helpful, and efficient. From the reception staff to the restaurant staff, to the night porter, all were great. The approach and main building itself is impressive and given better weather the grounds would be beautiful. Large, comfy, bar area with big settees and open fires added to the atmosphere. The restaurant was excellent and the food was to a very high standard. It is a restaurant non-residents would travel and chose to eat at, rather than the normal hotel trapped traveller, havent got a choice no effort chips menu. Top marks.

Okay, second time here so everything I put here shouldn't stop you booking, for now anyway. The room I stayed in, in the Garden Wing extention, was tired. I imagine the original house has some spectacular luxury rooms but for me, the solo business traveller, the 20yr old extention needs some love. Getting to the room involved 4 sets of stairs and windey corridors. In the old house it was charming but entering the extention it became tired, with fading carpets, and random occasional furniture. Signage directs you to your room but little directs you back. Rooms were tiny with useless dated furniture you couldn't work at even if the wifi did work in my room, which it didn'T. Old telly with Digibox, remote for the Digibox but not for the telly so have to get out of bed to turn it off. Bathroom was clean but very dated and the puckered badly fitted vinyl flooring recently laid I think hides some horrible sins. They need to take the plunge and properly upgrade these rooms, a bit of a revamp will be a sticking plaster on a time bomb. They need to have a plan to gutt this wing soon as they won't last much longer. I would have been easier on the hotel if a single private hotel owner, but this is a group hotel with some lovely properties, so spend some money on it! If they do revamp these rooms what they will end up with is a very desirable hotel and one they can charge a much greater amount for accommodation than the bargain price I paid. With 50% occupancy it would pay for itself in 2 years.

NICE AND FRIENDLY STAFF. NICE XMAS FOOD AND TABLE SETTING. THE BALLOONS WERE HILARIOUS

It was comfortable, the Staff were helpful and polite. The room was spacious and well equipped

All the things above and the fact it was only 2 miles from where I was visiting my parents

There was nothing to dislike

I think using the word Bespoke is not appropriate

Room allocated no 20, Needs updating, shower very poor. Room badly designed and cramped. Breakfast very busy on 29/10, staff unable to cope and food not acceptable

It was very comfortable and very clean. Beautiful location

Short staffed but all were doing their very best.

Relaxed atmosphere. Beautiful location. Staff very pleasent and helpful

First 2 nights lovely and relaxed Saturday night had to pay an extra £35 for the room and breakfast. Because the hotel was full from a wedding on Saturday the breakfast on Sunday morning was not as good as the other days as the hotel struggled to feed and seat the wedding party. We felt a bit like a spare part.

room in old house, not the annex

Young, willing, polite and helpful staff but lacking on details. first we were given a std room although we had booked an upgrade room. After changing to booked room there were only towels for one guest as room had been set up for one. Should have been checked prior to mvoing us. There was no soap on wash-hand basin and a request resulted in more shower gel and biscuits but no soap! Finally there was a 40 minute wait for olvies at supper wwhich were suppose to be an apperative although, because of the wait, we were not charged for them. So series of small errors which staff tried hard and cheerfully to correct but perhaps more training in checking details would help ior may be more staff. There were only about three on duty during our entire stay..

A huge thank you to all the hotel staff. They were first class and couldn't do enough for us. Always happy to give advice and naturally friendly and very helpful. We stayed in an extremely luxurious room No:3 just above Reception in the main part of the mansion house. We felt as if we were experiencing the life of a Lord and Lady as the room was breathtaking, as well as spacious and the bathroom was superb! A very relaxed atmosphere. We will definitely be visiting the Stonehouse Court Hotel again at some point. Our time here was fabulous. It is definitely worth asking for a room in the main mansion house and not the new Annexe Wing.

When we first arrived we were shown to a room No:48, which was located in the new Annexe Wing of the Hotel and not the main mansion house. Unfortunately we had to ask to be moved, as the room was dark (mainly due to a large oak tree right outside the window) and the bathroom had a strong musty smell about it. We felt these two issues would spoil our stay at such a lovely hotel. I had especially requested a room with a view, not a room with a tree! The receptionist was extremely helpful and found us another room straight away, which was located in the main part of the mansion house.