Stoneycroft Hotel  

The staff were in general good. Room was clean and location good. Breakfast good.

My room was small. I asked for change of room but this did not happen until the end of my visit.

Not very much.

Stoneycroft hotel looked very nice on the internet but in reality it was completely different. It was very old and run down with the creakiest stairs and floor boards i've ever come across. The staff were inefficient, the breakfast was just slopped out on the plate. The bar and restaurant looked very pleasant and we enjoyed a drink in it. Overall I thought it was a big let down compared to other hotels which i've stayed in, I wouldn't recommend it to anyone else and will not return.

The bandwidth of the WiFi connexion was good. That was it :(

Overall, I was really disappointed with the hotel, and I think they really should be assessed in terms of being able to be advertised on booking.com with regards to what they currently state as their offer and what you actually get in reality.The room was filthy (it hadn't been cleaned despite me checking in at 3.15pm, and I was offered no explanation or compensation despite having to go to a meeting and not being able to even shower), the walls are paper-thin, there was no TV due to the digital switchover, the breakfast took 35mins (!!) to be made and I only asked for a couple of poached eggs, and the staff were apathetic at best. Sad waste of £59.

The place is just too old to call itself a three-star. Rooms are tiny and warn out. The bathroom in one of the two rooms I tried looked centuries old, and its shower didn't work for two days in a row! I was then kindly moved to a room with a newer, working shower. Also, for all my 4 nights there, neither tv nor wifi worked.

It had a homely feel to it.

The drains of the shower unit were clogged, so I requested a change of rooms, which was done immediately, but I faced the same problem in the other bathroom as well! Also, despite being told that the rooms have 24hr wifi, the entire row of rooms where I stayed, did not catch signal from their router.

The staff were very friendly and helpful . It was easy to get to the centre of the city as there was a bus stop outside . I could leave my car parked outside the hotel safely

The standard of decor in my room was a bit shabby and I had to keep the widows open as there was an odd smell . I think it may have been a smokers room on reflection . I didnt get the shower to work Everyone on the TV was green ! and the sky was pink

The hotel room was clean & had all the required ameneties. The hairdryer was reasonably good. The bed was very comfortable. The staff were efficient & friendly & the breakfast was very good & came out at incredible speed.

There was a rocking santa in reception which made a funny noise but I suppose you can't escape a bit of chritmas tat.

Very friendly staff.

The place is good nearthe town. Breakfast

It has been a great weekend but to you the truth I was not very happy because I called before to aks about my 3 year old child and I was told its ok there is nothing to worry but by the time I arrived I was told I had to pay. After paying for that I was expecting that the bed was going to be big and we have to squeeze on that double bed. On booking you said there is wifi but there no internet access, on tv one channel in this country you can get 1-5 channels so this was poor service. The other thing is that I was not even happy about when icomplained about the noise in the next room it was 22:30 the noise was too much and I was told there is nothing we an do at that night time. To sumup everything if you only have one channel its better to put cbeebies so that the little ones willhave something/toys in the rooms with chidren. Tell the truth to people of what you have please.also I forget the water was not even hot it was lucky warm water which was not good enough to bath

It was placed nearto where my son is staying.

I found the room very small and it hadnt been cleaned properly as I found paper on the floor by the bed. The bathroom tiles on the floor were broken and a trip hazard. When you go in the room the chair is in the way, very sparse tea making facilities. The hairdryer was very old fashioned. There was no vegetarian breakfast , I wasnt given any alternative to meat. When people were leaving at 11am there was no one at the desk to take the keys.

Friendly welcome on arrival. very helpful when answering questions and let me back in to room to check for something I had left behind. Brilliant nights sleep. Thanks.

It was cheap and cheerful. Nice staff, and better value for money than other budget hotels I've stayed at. Some reviews on here have complained about cleanliness and the condition of the rooms, but I didn't find this to be an issue.

The website is a little misleading as to walking distances. The hotel is a 20 minute walk from the train station, and further from the city centre.