Mercure Sheffield St Paul's Hotel & Spa  

Location, the room facilities were comfortable and I believe it was good value for money.

Only a few negatives during our stay. One being that we were asleep in bed during the afternoon and the hotel porter came into the room, after only knocking once (obviously we did not answer because we were asleep), he wanted to know if we had a double bed with room to put something underneath it. I thought he surely should of checked the system to see if anybody was checked into the room and if they were not to disturb! Also the mini bar does not have any refreshments in it, when we called down to the bar to order some we were told there is a charge of £5 extra to bring them to our room! Which I thought was a little steep considering two soft drinks equalled £6. This would not have been a problem had the mini bar been stocked.

Steam room not too good... As was the aroma room.

Great value and excellent location.

Very central location. Friendly and helpful staff. Even though it was the Ice Figure Skating European Championship and the hotel was used for some officials/participants and therefore quite busy, we did not have to wait long to check in / check out.

It is one of the hotels where the windows in the room cannot be opened. But the air conditioning worked fine and wasn't noisy.

The view was great. The food was ok. Room was clean. Staff friendly and helpful.

A bit shabby in the room. Bed uncomfortable. Toiletries very poor standard , not expected in a four star hotel. Breakfast wasn't great. ( rubbish tomatoe ketchup)

Great location and facilities.

The stay was paid for in advance but the front desk didn't ask for a swipe of my card at check in which then caused some issues when I ordered room service.

It was fine, however late at night I went to get something out of the safe and the door came off the cupboard, but they were fine with it and sorted it out in the morning. Plus they had a nice greeter who's name was Keith Wellington. Will always remember that name.

Central location (came for a wedding in the Town Hall). Staff were excellent but were understaffed on reception point.

The rooms are very comfortable but I had trouble adjusting the room temperature. The bedding is very basic, the duvet very thin. The toilet tissue is of very poor quality - in a hotel such as this I would expect better than this. The light over the bed is inadequate for reading in bed. I was surprised not to find a staircase at the opposite end of the corridor (where my room was) to the lift.

What a beautiful hotel this is, perfect location!

This would have been the perfect trip but the spa was a massive let down, the pool was great but the sauna and the steam room were cold!! We could not get the temp over 65 degrees in the sauna, obviously they had turned the heater down, a spa with a cold sauna and a cold steam room doesn't really work for me!

It had fantastic service and extremely clean.

The bed seemed to be of a lesser quality than expected of a 4 star hotel.

Good location, pool and spa

For a 4 star hotel, we found it very poor.we had the junior suite, but had to ask for an extra dressing gown as they had only provided one, and there was an iron burn on the carpet, also the hot water for the bath take 10mins to heat up. Ok if you can get it cheap, but not worth more than £70-80 per night. No parking

The staff, hotel and location are all excellent