Strand Palace Hotel

It was close to the theatre that we were visiting that night. that was why we chose it.

No air conditioning and it was very hot in London. Room was very basic.

Efficient, good atsmophere, helpful staff; it all added up to a pleasant stay and the location was perfect - central to theatre-land and the sights we wanted to visit.

The chepaer 'contental' breakfast was uninspiring and di not seem good value for money.

What was there to like? It provided very basic amenities for quite a lot of money.

It was very impersonal and had little to offer outside very basic accommodation. They charge extra for everything - breakfast, the internet - and our room didn't get cleaned until very late in the day. Its a big hotel and gets very crowded but the number of staff and common facilities appears inadequate to deal with the numbers staying. For example, checking in takes ages because of the queues and as for breakfast, well, we just gave up.

the location was central so that we was close to the threatres and shops which is the main reason for booking

Room service was not good. The hotel did not have an iron???? We asked for a glasses that took 25 mins and ice cost £4

A very convenient location for central London shopping and theatre; clean and well equipped rooms

Breakfast was expensive; lots of corridors -easy to get lost.

Smilimg staff & a nice clean, quiet, comfortable room with a tea tray & clean bathroom.

The eternal "shower-in-the-bath" problem: It's no fun being wrapped up by a shower curtain! However, plenty of hot water etc.

Although the room was small, it was very clean and everything was in excellent condition. Staff were efficient and helpful

It was very hot - the room I had was on the inside so there was no breeze from outside.

window only opened a small amount and no air con

The location was perfect for access to the shops and theatres.

Rooms were so hot that it was hard to sleep. Asked for help to cool them down but was only offered another fan. There seemed to be a constant heated mirror in the bathroom.

I had a newly refurbished room and the impression of a light, well designed room with spotless bathroom was particularly welcome in a large lower cost establishment

The breakfast was very much traditional English with a very limited choice for those who do not want a lot of cooked food.

The Location was excellent- central location, walking distance to West End Theatres and Restaurants. Convenient to Tube for Historical Sites. Hotel Foyer and Bars were bright an cheerful. Reception staff were pleasant. Some roadworks outside when we arrived but the double window glazing meant we were not affected by the noise. All in all a very pleasant experience

There was one patch of something wet and dirty on the carpet in the room - needs attention. Also one life was out of order which meant long delays in getting up and down stairs. Also other family members stayed in a standard room on the 7th Floor which was not as bright and airy as our Club Room on the 5th. This was a Twin Room and was pokey and outdated.

Breakfast was nice but expensive, if it cost £10 i would feel I was getting a good price

The room was too hot, had to have a fan on for ages and then with the window open there was a buzz from a genarator or something. The lifts were also very slow.