Strand Palace Hotel  

Location and modern comfortable rooms.

Internet is not free.

Location, location, location

Nice size room, comfortable bed, good shower, nice location.

No free internet connection? Come on. I won't be staying here again simply for that reason. Laundry/dry-cleaning services are also grossly over-expensive.

No air conditioning and the windows didn't really open - very old and painted shut

location is exellent to visiting the city, but it isn't that cheap!

location good service good. concierge services were very good

Low quality breakfast in a crowded and noisy room : with 785 rooms, it's flow production ! Rooms are either on noisy road or dark courtyard.

location good value for money

Shower facility could not be used without flooding the bathroom floor.

Location, spotless room and pleasant and helpful staff particularly those on the - concierge desk.

It was comfortable and close to the Royal Opera House

Location! Location! Location! The room it was really clean,and quite comfortable.

Do not book with breakfast too expensive 15 p per night for this breakfast? No. You can eat really good only 1 min form the hotel. the staff wake up you from 7 in the morning and every two hours to clean you room it was funny lol lol lol .

The food in restaurant was very average and the attitude of staff was appalling, I would not choose hotel to stay in again, breakfast when I received it in room, pastries were stone cold, bread roll was not fresh, 1 day old and only 2 lifts out of 3 were working, come on it was New Year's Eve. The only reason I chose to stay at hotel was for location and convenience of party I went to near by

The location was excellent and I liked the modern design of the room

I was extremely disappointed by the issues at check-in. The website says check-in at 2pm. We arrived just after 2 but out room was not ready, along with several other peoples. We were told it would be about 20 minutes and that someone would come and let us know when it was ready. No-one did and after 45 minutes I decided to go and check. I was told, almost incredulously that of course the room was ready for me. No-one had come to let me know though. We ended up not getting into our room until gone 3pm which unfortunately fouled our plans for that afternoon. I found it difficult to converse with the staff on the front desk as their English was a little broken and had strong accents. It was clear they also struggled to understand me as well. The bed in our room was extremely hard which made for a very uncomfortable nights sleep. Finally, in the morning whilst we were in the bathroom, we could smell cigarette smoke coming through the vent in the ceiling. Although we received small compensation after complaining at the front desk about these issues, we will not be choosing to stay at The Strand Palace hotel the next time we visit London