BEST WESTERN Summerhill Hotel and Suites  

On check in, the room booked and the room received were not of the same level. Single bed instead of double. Toilet had not been cleaned and "stains" remained. There was what seemed like a coffee stain on the bed linen. Hotel is situated about a local bar and commercial centre which was very noisy. Service in the bar was awful and floor was sticky under foot. On returning from my first business day, I came back to find my bedroom door had been left open by the cleaners (or hopefully it was the cleaners). The manager explained that they had problems with their cleaning staff and somehow I didn't care. Fact is, my room was left unsecure. When I went in, I noticed the bathroom had not really been cleaned. Stains on the bathroom shelf from the day before. Coffee and tea making facilities in the room but no teaspoons to stir a hot drink. I will never go there again!!!

Nice staff, room was clean and tidy and spacious.

No towels in the room: had to dry myself using a pillow case. Room was very warm and there was a lot of mechanical noise outside from some sort of generator. Bad nights sleep in a warm, noisy room which I paid £75 for with no breakfast included in the price. Staff were nice and the room was nice but I've had better stays in cheaper hotels. May just have been a one off but I wouldn't book this hotel again.

Location

I had dinner in the bar area and the food was shocking, the cooked breakfast was cold and staff realy did not care!

It was close to the location i was at the next day.

The staff were not that pleaseing, they hardly spoke, i could not sleep as there was nocking on the floor from the room upstairs which sounded like a tap dripping. the food was very basic and for £90.00 a night you would have thought it would have a better choice than it did. I will not be staying again. most of the Best Western are very nice but this one did not tick the box

Good value for money, close to where I needed to be. Staff were all extremely helpful and accomodating.

Room was clean , large bathroom and loved the Fridge with a cold drink of juice in it

Not the best parking

The complimentary bottle of water and carton of juice was a lovely touch and we got plenty supplies of coffee, milk and sugar. The room was immaculate.

The location leaves a lot to be desired, the parking facility was not too good. When I say location, it really is concerning the underpass you have to go through from the car to the entrance, with all the shops there it would be a bit scary if I had been on my own. In all honesty though once you get through the doors of the hotel it really is lovely!

The breakfast was good. The room adequate.

Firstly they did not even have my booking I made with you on their books...I had to pay much more than what I had booked for...then there is no parking place near the front door of the hotel and I had to drag my bags and suitcases from an outside public parking to the hotel. The receptionist was rude to me about my booking...I was quite distressed about the extra money I had to pay and the poor reception I had....You have a record of what I had said I would pay you and if you took the trouble to find out what I had paid you would find out that there is a much higher payment I had to make....

The standard of the hotel in general and the cleanliness of the place

Room only cleaned once but had to ask for another clean, although I was working nights, but everything else was great

Comfortable and clean with an attentive staff

Very noisy in the early morning due to close proximity of shops being stocked up from large lorries

When we arrived the hotel said that they had no recored of my booking. I had my booking ref but they could not find any record of it.the nice young man said he could give us two rooms for that night .we had a sandwich. Then the next day breakfast both meals good only saw two staff receptionist come barman come waiter then a chef.will not stay there again would not recomend it. Had to park car round back in shop carpark affraid to leave it there. Left after breakfast.to find a better located hotel.

Staff all two of them