BEST WESTERN Summerhill Hotel and Suites  

Apparently there used to be a queen-size bed in the room once, that had been replaced by a much smaller (135 cm) and uncomtortable bed. Wifi was out for 1,5 day.

On check in, the room booked and the room received were not of the same level. Single bed instead of double. Toilet had not been cleaned and "stains" remained. There was what seemed like a coffee stain on the bed linen. Hotel is situated about a local bar and commercial centre which was very noisy. Service in the bar was awful and floor was sticky under foot. On returning from my first business day, I came back to find my bedroom door had been left open by the cleaners (or hopefully it was the cleaners). The manager explained that they had problems with their cleaning staff and somehow I didn't care. Fact is, my room was left unsecure. When I went in, I noticed the bathroom had not really been cleaned. Stains on the bathroom shelf from the day before. Coffee and tea making facilities in the room but no teaspoons to stir a hot drink. I will never go there again!!!

Nice staff, room was clean and tidy and spacious.

No towels in the room: had to dry myself using a pillow case. Room was very warm and there was a lot of mechanical noise outside from some sort of generator. Bad nights sleep in a warm, noisy room which I paid £75 for with no breakfast included in the price. Staff were nice and the room was nice but I've had better stays in cheaper hotels. May just have been a one off but I wouldn't book this hotel again.

Location

I had dinner in the bar area and the food was shocking, the cooked breakfast was cold and staff realy did not care!

It was close to the location i was at the next day.

The staff were not that pleaseing, they hardly spoke, i could not sleep as there was nocking on the floor from the room upstairs which sounded like a tap dripping. the food was very basic and for £90.00 a night you would have thought it would have a better choice than it did. I will not be staying again. most of the Best Western are very nice but this one did not tick the box

sky sports in the lounge/bar area. bathroom was clean,shower good.

lack of car parking,all spaces taken up by shoppers around the back. curtains hanging off rail,room furniture looked dated. dark and dingy in room.

Presentation of Accommodation

Electrical Appliances out of Date for testing; One such item had no Test details, other was 2-years overdue! Delivery of Food was very slow, Hot Meals served on Cold Plates, food very greasey. Why is there a 'Do Not Use Lift in a Fire' on the Ground Floor adjacent to the Front Door, but no such signage on the Second Floor? A Dinner Menu in the Room would have helped.

Staff were outstanding.

The parking location was less than good. It has close proximity to late night fast food and a pub.

This hotel is very well situated for the Aberdeen Royal Infirmary. I booked this room to be near my mother for visiting times at the Hospital. The room was nice and the fridge is always a welcome bonus which not all hotel chains provide. My room was clean and tidy and the cleaners came round every day which was great. Breakfast was lovely and the staff I encountered were friendly and helpfull at all times.

This is by no means a complaint but mearly an observation which may be of some use to the hotel chain. I would have liked a toilet brush in the toilet. To be honest if this is my only observation this should constitute a job well done for the staff.

Room was of a good standard and clean

Some of the staff weren't the most helpful.

Helpful staff, nice bar with food.

No pillows on the bed when I arrived, a rather dubiously stained carpet in the room and the room was opposite the toilets for the bar and no secure parking.

Room was spacious. WiFi was readily available.

Bed was uncomfortable, not to the expected standard. Exterior and entrance to the hotel appears not be have been cleaned for some time, stepping over rubbish and cigarette butts to enter the foyer. The staff attitude needs improving in some instances.

Its proximity to my destination (woodend hospital); free Wi-Fi

Room was far too warm; staff at breakfast were not particularly friendly and quality of food was not brilliant