Sun Hotel  

Food was excellent. Right in the heart of the town.

Tatty and needs a refurbishment very badly.

Location,price.good food,nice wines friendly staff,nice size room,always very clean,was our 3rd visit.

Convenient location for centre of Hitchin

Access to rooms can be complex (different levels and fire-doors) since it is an old building.

Bed was crispy clean and very comfortable. Shower was lovely, bit like a waterfall! Nice breakfast! One bar and a nightclub were very noisy but a lovely restaurant straight across the road called just 32 moderately priced and executed excellently

Our first room hadn't been cleaned/changed and we were immediately moved to another room, so thank you for that. It is value for money but it is tired around the edges! Worn out carpet damp patch on our bedroom ceiling, small hole in the wall, if it's a double room then towels should reflect that ie: 2 bath towels 2 hand towels. The bathroom floor needed a good scrub with some bleach and limescale build up around taps, although the shower was excellent by the time I finished my shower the water had built up to my knees in the bath

The external charm and friendly staff are what benefit this hotel. The communal areas are pleasant enough but are rather bland.

The bathroom facilities were very dated and suffering with water damage and unsightly floor stains. The housekeeping standards are low.

The revamp painting, new bathrooms and decor have certainly made the hotel even better. Our stay (third time) was very pleasant with comfortable beds, crisp linen, and a hearty breakfast.

Even though the room was very good / clean& tidy etc for a Double room the Bed was very small for a Double and it was a Hike to get to the Room! We should have asked for a taxi to get there ( a good 10 min walk) which when there was a little noisy! All night with the Fans etc running. Other than that very nice.

Staff friendliness from reception arrival to fixing the failed electrics in my room the next morning. Superb meal in bar and good choice of drinks. Room quiet, warm and most most comfortable bed and pillows - probably the best for comfort to date - and i am 52!

I enjoyed the uniqueness of the rooms and he friendliness of the staff

The wi-fi connection was inconsistant. The inconsideration of other hotel guests (wedding guests) arguing and making a lot of noise in the early hours of the morning

Convenience and Old English ambience - even though the hotel was under renovations the inconvenience was minimal and the discounted price made up for this.

Whilst we were there, the main door was always left open. It was a chilly day allowing the main lounge and bar area to be rather draughty. There was no "comments" form in our room, we were not asked at reception on departure whether everything was satisfactory. Otherwise we would have mentioned that the door to the bathroom in Room 16 had a very stiff and firm closing mechanism - something that a less able person would have not been able to use.

Friendly staff and great location. Condition of rooms was graded lower because they are in the midst of refurbishment. No use of car park during building works was inconvenient but didn't spoil our stay. I would happily stay there again and may do so next year for a long weekend break.

There are a couple of steps immediately through doorways on first floor. These could be better highlighted as my wife missed one and jarred her hip. This was doubly unfortunate as this was the hip subject to a hip replacement operation four months ago. This comment is meant constructively and may be being addressed as part of the refurbishment.

Location staff meals

Front rooms get a lot of street noise late at night