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Newest reviews for Surtees Hotel

  • Tracey
      United Kingdom
    27 August 2014

    staff were very helpful

    had very elderly and disabled people hotel lift not working. Situated in nightlife hotspot but no double glazing on windows.

    5.8

  • Holly
      United Kingdom
    26 August 2014

    The Surtees was a very short walk to the main clubs and nightlife but was still a quiet enough hotel, the staff were very helpful and pleasant, the room was lovely and clean, overall a great stay!

    9.6

  • Stephen
      United Kingdom
    26 August 2014

    Noise

    Location

    6.3

  • Darren
      United Kingdom
    26 August 2014

    Little bit noisey

    8.3

  • Anonymous
      United Kingdom
    26 August 2014

    Location

    Mattress had broken springs and was not replaced!! Windows did not open Staff unhelpful and dismissive

    4.2

  • Emma
      United Kingdom
    26 August 2014

    Clean, quiet and comfortable. Friendly staff and the room exceeded our expectations after initial impressions.

    felt a bit 'pokey'

    7.9

  • Rashid
      United Arab Emirates
    25 August 2014

    Location

    No telphon betwin the rooms , I request three Rooms to gather but I've got each room on ather side . My room 25 the door defecl to open .

    5.8

  • Gary
      United Kingdom
    24 August 2014

    Staff were nice and helpfull

    The bed was old and you could feel Al the springs. It is hard to sleep because if the trains going past. And the room was dirty and dusty.

    4.6

  • Frans
      United Kingdom
    23 August 2014

    Friendliness Parking

    small single bed stairs

    7

  • Weishan
      United Kingdom
    22 August 2014

    the place is not easy to be found. The hotel hasn't gotten a free car parking for customers. It is located near a bin recycling point.so it is very noisy in the early morning.

    8.8

  • David
      United Kingdom
    21 August 2014

    Water leaking from bathroom above. Electric sockets fuse blown.

    6.7

  • Lisa
      United Kingdom
    19 August 2014

    Staff were friendly , hotel was in good position , breakfast was good

    Heat in room window only slightly opened , toiletries had already been used , main light didn't work , pillows were rubbish (too thin and no spares

    5.8

  • Anonymous
      United Kingdom
    19 August 2014

    Location

    Dated appearance, noise due to old windows, need sound proofed

    5

  • Colin
      United Kingdom
    19 August 2014

    nice spacious comfortable room. Ideal location Friendly staff, who when we checked in, were smiling in spite of being severely harrased by a large Hen Party

    Shower Bath, did not have anti-slip, I went flying, getting in. Someone could be seriously hurt. Also the shower water was not particularly hot.

    6.7

  • Rebecca
      United Kingdom
    17 August 2014

    Nice and comfortable Good value for money

    8.3

  • Jay
      United Kingdom
    17 August 2014

    Location fab. Right in the heart of city. beds were really comfortable.

    Hole in the wall behind the door. Broken window panels in the window (cracks through glass) carpets with holes and not meeting

    6.7

  • Susan
      U.S.A.
    14 August 2014

    Everything. The staff is exceptionally friendly and the location is superb. I love that this hotel doesn't have that corporate chain hotel feel. The room we were in was huge with a lovely view above the street. Linens were clean and comfortable.

    They could have paid a bit more attention to the cleanliness of the room. For instance the garbage bin could use a good rinsing, and the walls and doors should be wiped down. But, I wouldn't let these details stop me from staying there again.

    8.8

  • Anonymous
      United Kingdom
    14 August 2014

    Great Location

    Didn't have breakfast so not opinion on that.

    7.5

  • Andrea
      United Kingdom
    13 August 2014

    Fabulous central location

    Dated. Shabby and in need of updating. Small rooms.

    6.3

  • Craig
      United Kingdom
    12 August 2014

    Brilliant staff clean comfortable and excellent location for work and lesuire

    10

  • Helen
      United Kingdom
    11 August 2014

    very good location

    that it was not the standard if professed to be.

    6.3

  • Anonymous
      United Kingdom
    10 August 2014

    The location is perfect for restaurants and sightseeing. Staff were fantastic and always ready to help if needed.

    Where the entrance is situated is slightly daunting if you go down the lane at the pub end but nicer if you go in via the car park entrance.

    8.3

  • Tom
      United Kingdom
    10 August 2014

    Great location, good value, comfortable, just what we needed

    Nothing!

    7.9

  • Janet
      United Kingdom
    9 August 2014

    Staff are friendly Price was good for budget near the city centre Basics for what every room should have. Clean Linen. Clean Bathroom Plenty of places to eat and drink around it.

    A bit out from the centre especially if you travel to central station as you have a good 10min walk. Its at the bottom of a steep hill with more steps up reception when you arrive. Wouldnt be good for someone who was unfit and not able to walk.

    6.3

  • Justine
      United Kingdom
    5 August 2014

    Easy to get to town

    Broken window, ripped curtains, stained carpet,no air con, no lift, noisey outside,the hill back into town shall I go on?

    4.6

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