Surtees Hotel  

The hotel was very cenral for Newcastle and Gateshead, within walking distance of all the sights and attractions of the city and the hotel itself was very clean, nice rooms and helpful staff

Unfortunately the hotel has two lap dancing clubs next door to it, the noise and inappropriate language coming from these clubs meant that I couldn't actually get to sleep until 4.45am in the morning as the clubs didn't close until 4am. I certainly wouldn't want to take my family to this hotel and wouldn't recomment it to others given this unfortunate location.

Absolutely nothing, stained sheets, lift not working, looking out into carpark, it was a youth hostel

How long have you got. Extremely rude and unprofessional staff, don't expect your deposit back if you pay for one. We were warned as we walked into the hotel, this hotel is renowned for charging a deposit and making up excuses for keeping it. Dirty rooms, broken lift, toilets, beds, stained sheets, noisy floors and doors, windows that don't stay open properly. Old run down horrible hotel, seriously do not stay here so many better places near by

Its location

Rooms were very small. No electricity in my own room for the whole second day and night. Was offered one of the other parties rooms without their permission. Had to get dressed Saturday night using a torch!!!!!

Convenience

Facilities were poor - no iron or hairdryer in the room Room was cold - heaters were available in reception Windows were cracked and there was no double glazing which meant incessant noise throughout the night from the railway track overhead Lobby and corridors to bedroom were poorly decorated so first impressions weren't great Lift was out of order which meant myself and my daughter carrying a 20kg suitcase up 2 flights of stairs - glad we weren't situated on a higher floor!!

Location and friendly staff

Excellent staff and breakfast

Noise from a nearby pub

handy position, far better inside, very poor entrance outside area, room was very nice, tv only had two channels , did not have breakfast, i wouldstay again

great location for waterfront, Sage and city centre. Very convenient parking. Friendly and helpful staff. Good breakfast in light and airy room, not crowded.

Minor things - no pegs in bathroom to hang towels.

Location,

Room to small, noisy at night, window dominated by a fire escape which cut across the window, access to the hotel very poor. Not an enjoyable stay

Location. Easy to reach centre and football stadium

Outside and foyer are not very inviting/look run down and in need of urgent renovation. Rooms are modern and clean.

It seemed strange that the hotel bar was cash-only at weekends even though a pre-authorisation of my credit card was taken at check-in. An indication of the clientele expected at the weekends? Also given the hotel's position near a car park, railway line, and somewhat boisterous part of Newcastle, it might have benefited from double glazing.

Good situation for restaurants, quayside and shopping and polite staff

I did run into some issues initially but the staff was quick to resolve them. My only complaint is the size of the rooms however this seems to be common across the UK. Being from the US we seem to expect rooms to be as they are here and it's a bit of a shock when we first experience the difference.