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Surtees Hotel
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When would you like to stay at the Surtees Hotel?| Room type | Max | Rate |
|---|---|---|
| Triple Room |
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Show prices |
| Double Room |
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Show prices |
| Twin Room |
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Show prices |
General
Bar, 24-Hour Front Desk, Newspapers, Non-Smoking Rooms, Heating, Luggage Storage, All Public and Private spaces non-smoking.
Services
Meeting/Banquet Facilities, Laundry, Fax/Photocopying.
Internet
Wireless internet is available in public areas and is free of charge.
Guest Parking
No parking available.
Hotel Policies
Check-in
14:00 - 00:00 hours
Check-out
08:00 - 11:00 hours
Cancellation
If cancelled up to 2 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
All children under 6 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
There is no capacity for extra beds in the room.
Maximum capacity of babycots in a room is 1.
Any extra bedding is upon request and needs to be confirmed by the hotel.
Pets
Pets are not allowed.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Maestro, Solo, Switch
The hotel reserves the right to pre-authorise credit cards prior to arrival.
At present Surtees Hotel does not have a restaurant serving any meals other than breakfast.
For Meetings and functions buffets can be aranged upon request.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
Top
The guest reviews are submitted by our customers after their stay at
Surtees Hotel.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
150
reviews
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Show scores of: |
Individual guest reviews for Surtees Hotel
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Ian
Solo traveller
Eaglescliffe,
United Kingdom
December 14, 2009
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Central location and excellent value for money |
10 |
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Jonathan
Solo traveller
St Pauls Bay,
Malta
December 8, 2009
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the old lift no hot water/hard to find |
5.5 |
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Anonymous
Solo traveller
United Kingdom
December 6, 2009
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Good location - that is all No table at all in room or anywhere else to put things down. Room exceedingly cold despite radiator at highest setting ; television not working properly. |
3.5 |
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Stuart
With friends
edinburgh,
United Kingdom
December 2, 2009
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the location was fine that was all we liked about it also the night porter was very helpfull to us the breakfast was lovely also sockets in the walls didnt work no hot water at night also the room was freezing ie the one radiator in the room stayed cold all the time.we asked at reception but this did not appear to fix our problem.the same thing happened to our other six friends in the three adjoining rooms |
4 |
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Susan
With friends
LOANHEAD,
United Kingdom
December 1, 2009
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Room very cold , lack of additional blankets window glass broken |
4.5 |
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Andrew
Young couple
whitehaven,
United Kingdom
December 1, 2009
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Good location reasonable price Room curtains not thick enough or require some sort of blinds as street lighting very bright through the window |
7 |
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Anonymous
With friends
United Kingdom
November 29, 2009
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Not a lot. Booking out morning receptionist was less than helpfull. |
4.5 |
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Anonymous
Family with young children
United Kingdom
November 23, 2009
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Well heated. Good breakfast. Friendly. A bit noisy outside at times. |
7.5 |
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Debra
Family with older children
penicuik,
United Kingdom
November 22, 2009
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the hotel was threadbare and a disco was on in a club downstairs from the hotel till 2 30 in the morning. Our room faced a six xtorey car park that had flood lights on all night. The curtains in the room just fitted the window and was of a cream colour without any blackout lining. the disco was an independant club and was told that i should write a letter of complaint when i said that this was not clearly stated in their advertisement. when i asked for extra sugar and milk at 10 o clock at night i was told that this was available as the domestic staff had the only access to this. |
4 |
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Andrew
Solo traveller
Exeter,
United Kingdom
November 21, 2009
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First receptionist I met was helpful and pleasant. Breakfast waitress helpful and pleasant. Bright lights outside, thin curtains, slept very badly. |
5.5 |
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Lisa
Solo traveller
London,
United Kingdom
November 20, 2009
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The location was good. My first room was clearly previously occupied by a cigarette smoker. I had to change rooms. They were fine about it. The hotels definitely needs an update, the carpets and decorations feel left over from the seventies. The sheets were clean though. |
5.5 |
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Maria
Mature couple
Newry,
United Kingdom
November 19, 2009
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Reception staff were welcoming and friendly, it was very well located. The breakfast was very poor, everything was deep fat fried and the smell pervaded the corridor/stairwell.The staff member in the breakfast room was not hospitable or helpful. |
8 |
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Christine
Mature couple
London,
United Kingdom
November 17, 2009
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Breakfast good. Fair size room. Mattress uncomfortable. No easy chair in room. Towel rail broken. Tatty corridor carpets. |
3.8 |
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Victoria
Young couple
Stockton On Tees,
United Kingdom
November 16, 2009
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Close to amenities.Parking easy. Freezing no heating in the room.Hot water just warm unable to have showers.Noisy from nightclub just outside. |
3 |
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Lisa
Solo traveller
Lincoln,
United Kingdom
November 16, 2009
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The staff member was unhelpful, she did not even know if the lift was working, this along with the fact there was no heating or hot water made this the most un comfortable hotel i have ever stayed in, the breakfast was small and cold. |
3.5 |
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Gary
Young couple
Northumberland,
United Kingdom
November 11, 2009
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small bed with a lumpy mattress.the shower was cold in the morning and at night. |
4.5 |
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Ronald
Mature couple
renfrewshire,
United Kingdom
November 11, 2009
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breakfast was the only thing we liked at this hotel room was above club that played music till 4.30 am friday shower was disgusting mould on tiles water luke warm bed hard as rock |
4.5 |
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Alan
With friends
Peterborough,
United Kingdom
November 11, 2009
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The hotel was in the perfect for a city break as on 10 minutes walk from the station and very close to bars and restaurants . the hot water and heating packed in and after reading comments this seams to happen regularly and there were no notices letting people know . |
6.5 |
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Nadeem
Group
Fife,
United Kingdom
November 10, 2009
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The hotel was surrounded by area's that fufilled our needs. Also, the breakfast in the morning was very delicious. Beds weren't the comfyest and rooms were a bit dated. |
6.5 |
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Neil
With friends
Sawbridgeworth,
United Kingdom
November 4, 2009
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Breakfast was OK All rooms had a musty smell. Showers were lukwarm at best. Heating didn't work in the room. |
5.5 |
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Simon
With friends
kent,
United Kingdom
November 4, 2009
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The convenience of its location to the city and railway station. The 24 hr availabilty of the bar and front desk arrangements. The triple room was plenty large enough. The breakfast was of good quality and plentiful. The lift was broken and the bottom of the shaft was visible and dirty with rubbish. The entrance is around the back and not very well sign posted. The shower was hot in the morning but only cool in the evening. |
7.5 |
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Tracy
With friends
Newcastle,
United Kingdom
November 3, 2009
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Nothing it was terrible Tiles missing in bathroom, shower leaked, only hand towels, lino had large gap around toilet, large bleach stain on carpet, bottom of bed had been kicked off and replaced with wood of another colour, no TV remote and only 5 channels, blankets on the bed, no spare pillows when requested twice, curtains didn't touch sill and were then short by 4 feet in the middle. Room above a night club with no sound barriers. List goes on |
3 |
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Rebecca
With friends
Hull,
United Kingdom
November 2, 2009
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Closeness to City Centre Wasn't very easy to find. Had to call few times for directions |
8 |
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Susan
Solo traveller
london,
United Kingdom
November 1, 2009
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the location was very convenient for my business event. It was difficult to find and the entrance down an alley way was alittle intimidating. |
6.5 |
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Nadine
With friends
barnsley,
United Kingdom
October 29, 2009
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How close it was to everything that we went on our trip for,and the warm welcom |
10 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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