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12-18, Dean Street, Newcastle upon Tyne, NE1 1PG – Show map
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94 properties in Newcastle upon Tyne
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924 verified reviews
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Surtees Hotel's staff speak: Portuguese, Spanish, English
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Food & Drink
Free! WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and charges apply.
24-Hour Front Desk, Baggage Storage, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Portuguese, Spanish, English
2:00 PM - 12:00 AM
8:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 6 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Surtees Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 924 reviews
Value for money
Show reviews from:
A stylish air-conditioned hotel just 330 yards from Newcastle Train Station, within a 2 minute walk of the central bars and restaurants.
Score from 1217 reviews Very good
In the heart of Newcastle’s bustling center, this Premier Inn is located next to Eldon Square shopping center. Guests can relax in bright, modern rooms with king size beds.
Score from 378 reviews Very good
Royal Station Hotel is in the heart of central Newcastle, connecting Newcastle Train Station and the Metro system. It has an indoor swimming pool, fitness center and free Wi-Fi.
Score from 1159 reviews Very good
In the lively area of Jesmond in Newcastle, the Carlton Hotel is part of the Cairn Hotel group and has good food, good service, refurbished bedrooms, free Wi-Fi and great rates.
Score from 216 reviews Good
City centre location with public car park right next door at back of hotel. General room cleaniness.
Noise from city revellers :-(
Girl on front desk rude and unhelpful.
Large room Nice big windows Good facilities in the room Friendly staff Comfortable bed
Old sash windows mean that the room is not sound proofed at all; expect to be woken up during the night multiple times (we were and we stayed during the week!)... Goodness knows what it'll be like on a weekend in The Toon! Dirty sofa in the room - not hygienic at all! Get rid of it, no need. Damp in bathroom Net curtains were badly soiled due to condensation (from poor insulation that sash windows give). I understand it's a listed building but there are still measures that can be put in place to avoid this, such as inner sliding windows. This would help with both damp and sound proofing.
hard to find the location, entrance not on the main road but not a big problem
Staff were friendly and helpful. Room was basic but clean.
Couldnt connect to wi-fi
Laura was helpful at check in. We appreciated the hotel storing our boxes ahead of the Great North Run.
The obvious damp around the window in our room, and the water dripping into the room throughout the night. We pointed it out to reception staff who said nothing could be done. The curtains in the room were also very badly fitting, meaning that the streetlights shone into the room all night.
Outdated lift, black mould in the bathroom, dirty curtains. Cracked mirror. Fuse box cover falling off, smelling room, bathroom tiny for 3 people, no towel rails. Very noisy at night, no air conditioning
Location Free parking overnight Great for night out
Noisy road Elephant in the room above
Brilliant staff good everything very helpful and central
No milk in room and no ice bucket available for the room
The location was quite central for newcatle.
Far too noisy from partygoers outside and bin men and general noise, the windows are only single glazed! the rooms on the third floor were BOILING no air con and too noisy with the windows open. Also there was no telephone to contact reception which is a pain when staying on the third floor with all of those stairs.
Nice space,good staff and location
Large room, lots of space
Very dodgy lift, no hot water in my room, the hot taps just made a gurgling noise with no water coming out
Breakfast was lovely room nice
Lots of steps
Good location. Free wifi, Secure building
The room was very hot and none of the windows would stay open, I moved one of the beds to reveal a huge rip in carpet and medicine pots and barocca tube(half full) so the cleaning staff obviously just done a quick once over Reception staffed 24 hours but every time we went to see some one no one was there, waited upto ten minutes and still no one around. Shower faulty and almost impossible to change from shower to taps Ironing board wouldn't stay upright. legs kept collapsing
Electronic card to make lights work kept getting jammed in its box hence no lights or electricity. Water in shower was cold.
I felt it offered good facilities in their deluxe room such as hair dryer, iron plus ironing board good position of mirrors and a reasonable size room. The
I felt that on entering the room there was an awful smell in the room ( almost as though the drains weren't cleaned). There was no bath mat on arrival and had to request for one. The same thing happened on day 2 but I didn't bother notifying. The position of the toilet was too close to the bath. Although the towels were replaced with clean ones but I had a big bag of incontinence pads that needed disposing off which were hygienically packed ready for collection but were not collected after day 1!! ...unacceptable!!
Location Price Friendly staff
No fridge in room
Perfect location for the nightlife if that's what your going for! 5 minute walk to the diamond strip!
Bar wasn't open!
Comfortable bed, bath in the bathroom! Close to city centre.
The road is quite noisy with late night revellers from the quayside and early morning rubbish collections and also early morning trains on the adjacent railway viaduct.
A reasonably priced hotel ideally located close to city centre and the quayside. The staff were really friendly and helpful throughout our stay. Recommended a great new restaurant (Hop & Cleaver). Breakfast was made to order by great staff.
Location, Modern Rooms
Old lift, no option to buy food
staff were very helpful
had very elderly and disabled people hotel lift not working. Situated in nightlife hotspot but no double glazing on windows.
The Surtees was a very short walk to the main clubs and nightlife but was still a quiet enough hotel, the staff were very helpful and pleasant, the room was lovely and clean, overall a great stay!
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