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Newest reviews for Surtees Hotel

  • Anonymous
      United Kingdom
    September 13, 2014

    City centre location with public car park right next door at back of hotel. General room cleaniness.

    Noise from city revellers :-(

    6.3

  • Collin
      United Kingdom
    September 13, 2014

    Girl on front desk rude and unhelpful.

    3.3

  • Allen
      United Kingdom
    September 13, 2014

    Large room Nice big windows Good facilities in the room Friendly staff Comfortable bed

    Old sash windows mean that the room is not sound proofed at all; expect to be woken up during the night multiple times (we were and we stayed during the week!)... Goodness knows what it'll be like on a weekend in The Toon! Dirty sofa in the room - not hygienic at all! Get rid of it, no need. Damp in bathroom Net curtains were badly soiled due to condensation (from poor insulation that sash windows give). I understand it's a listed building but there are still measures that can be put in place to avoid this, such as inner sliding windows. This would help with both damp and sound proofing.

    7.9

  • Yifan
      United Kingdom
    September 10, 2014

    good price

    hard to find the location, entrance not on the main road but not a big problem

    8.3

  • Mark
      United Kingdom
    September 9, 2014

    Staff were friendly and helpful. Room was basic but clean.

    Couldnt connect to wi-fi

    7.5

  • Katie
      United Kingdom
    September 9, 2014

    Laura was helpful at check in. We appreciated the hotel storing our boxes ahead of the Great North Run.

    The obvious damp around the window in our room, and the water dripping into the room throughout the night. We pointed it out to reception staff who said nothing could be done. The curtains in the room were also very badly fitting, meaning that the streetlights shone into the room all night.

    3.8

  • Millie
      United Kingdom
    September 9, 2014

    Location only

    Outdated lift, black mould in the bathroom, dirty curtains. Cracked mirror. Fuse box cover falling off, smelling room, bathroom tiny for 3 people, no towel rails. Very noisy at night, no air conditioning

    4.2

  • Richard
      United Kingdom
    September 7, 2014

    Location Free parking overnight Great for night out

    Noisy road Elephant in the room above

    7.5

  • Kerry
      United Kingdom
    September 7, 2014

    Brilliant staff good everything very helpful and central

    No milk in room and no ice bucket available for the room

    7.9

  • Rachael
      United Kingdom
    September 7, 2014

    The location was quite central for newcatle.

    Far too noisy from partygoers outside and bin men and general noise, the windows are only single glazed! the rooms on the third floor were BOILING no air con and too noisy with the windows open. Also there was no telephone to contact reception which is a pain when staying on the third floor with all of those stairs.

    4.6

  • Scott
      United Kingdom
    September 7, 2014

    Nice space,good staff and location

    Pay Parking

    10

  • Rod
      United Kingdom
    September 7, 2014

    Large room, lots of space

    Very dodgy lift, no hot water in my room, the hot taps just made a gurgling noise with no water coming out

    7.1

  • Pamela
      United Kingdom
    September 7, 2014

    Breakfast was lovely room nice

    Lots of steps

    7.5

  • Stephen
      United Kingdom
    September 5, 2014

    Good location. Free wifi, Secure building

    The room was very hot and none of the windows would stay open, I moved one of the beds to reveal a huge rip in carpet and medicine pots and barocca tube(half full) so the cleaning staff obviously just done a quick once over Reception staffed 24 hours but every time we went to see some one no one was there, waited upto ten minutes and still no one around. Shower faulty and almost impossible to change from shower to taps Ironing board wouldn't stay upright. legs kept collapsing

    5.4

  • Jenny
      United Kingdom
    September 4, 2014

    Electronic card to make lights work kept getting jammed in its box hence no lights or electricity. Water in shower was cold.

    5

  • Dina
      United Kingdom
    September 4, 2014

    I felt it offered good facilities in their deluxe room such as hair dryer, iron plus ironing board good position of mirrors and a reasonable size room. The

    I felt that on entering the room there was an awful smell in the room ( almost as though the drains weren't cleaned). There was no bath mat on arrival and had to request for one. The same thing happened on day 2 but I didn't bother notifying. The position of the toilet was too close to the bath. Although the towels were replaced with clean ones but I had a big bag of incontinence pads that needed disposing off which were hygienically packed ready for collection but were not collected after day 1!! ...unacceptable!!

    6.3

  • Margaret
      United Kingdom
    September 2, 2014

    everything

    10

  • Janet
      United Kingdom
    September 2, 2014

    Location Price Friendly staff

    No fridge in room

    8.8

  • Zoe
      United Kingdom
    September 2, 2014

    Perfect location for the nightlife if that's what your going for! 5 minute walk to the diamond strip!

    Bar wasn't open!

    7.1

  • Anonymous
      United Kingdom
    August 31, 2014

    Comfortable bed, bath in the bathroom! Close to city centre.

    The road is quite noisy with late night revellers from the quayside and early morning rubbish collections and also early morning trains on the adjacent railway viaduct.

    8.3

  • David
      United Kingdom
    August 30, 2014

    A reasonably priced hotel ideally located close to city centre and the quayside. The staff were really friendly and helpful throughout our stay. Recommended a great new restaurant (Hop & Cleaver). Breakfast was made to order by great staff.

    8.8

  • Richard
      United Kingdom
    August 29, 2014

    Location, Modern Rooms

    Old lift, no option to buy food

    8.3

  • Tracey
      United Kingdom
    August 27, 2014

    staff were very helpful

    had very elderly and disabled people hotel lift not working. Situated in nightlife hotspot but no double glazing on windows.

    5.8

  • Holly
      United Kingdom
    August 26, 2014

    The Surtees was a very short walk to the main clubs and nightlife but was still a quiet enough hotel, the staff were very helpful and pleasant, the room was lovely and clean, overall a great stay!

    9.6

  • Stephen
      United Kingdom
    August 26, 2014

    Noise

    Location

    6.3

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