Swallow Preston  

We are thoroughly disappointed at being allowed to make a reservation via booking.com with a Hotel that had gone into receivership and was no longer in a position to accept bookings!!! The best advice we were given on arrival at the Hotel was to accept alternative accommodation that would have taken us on a journey of the same distance we had just made to get the Swallow Hotel in the first instance. Negotiation by my husband gave a far better alternative of the Tickled Trout, which was more appropriate for our needs. Having used booking.com regularly on an almost weekly basis, I would have expected a far more professional approach to this situation and can only, once more, express disappointment. Eileen hemmings

The location was ideal. Good size room. Good breakfast. Friendly helpful staff. That it had a pool/leisure facilities. Plenty of parking.

The dining chairs, although quality hj Berry chairs, were in a terribly tatty condition. The room desperately needs redecoration. Bedroom layout good but very 1990's dated. The lounge furniture is old and tatty, From outside the place looks closed down. The front facia is all rotted and falling off. In short, the whole place is in need of refurbishment. I stayed at this place many years ago and then it was a very smart place, well lit-up at night and had a regular bar trade. It used to be 'The place to be'

Breakfast was so good and the spa and facilities was excellent

Lift had a terrible smell, the whole place was tired, needed serious decoration as paint was all chipped off, wallpaper hanging off, no excuse for such a lovely hotel to have such awful paint needing refurbishment. Value for money £23 per person you couldn't complain, but what a shame that it needed such a Facelift. Bedroom clean and very comfortable. Please buy some paint. Staff were awesome. Thank you. Pat Powell.

Location Staff

Pillows not good Not enough loo roll Had to ring reception on outside line as internal line not being answered Bathroom had lots of mould marks Furniture dusty

good clean acomadation good breakfeast healpful/friendly staff

restruant meals rather expensive not a lot of selection on menu

The hotel is showing it's age and is need of a complete refurbishment in the public areas and bedrooms. But it was convenient to where I needed to be, also the buffet breakfast offered a good hot selection of food.

overall value was excellent. facilities, bar and restaurant excellent

room decor was A bit dated. bar meals overpriced. tv quality/channels quite limited

Very tired

shower was nice and powerful

the whole hotel needs a refurb and quick !!! the rooms are very shabby but are clean

The decor was very very tired everywhere-very 70/80s!

Quiet hotel

Badly needs re-decorating

Spa was nice but very dark. Lockers had no keys..the bed was very comfortable and the too was warm. The shower was very powerful

The decor was dated and dirty, the pillows were ridiculously hard. The hot water was dangerously hot!

location

the place is in bad repair and needs decorating

The pool and spa area and the bar/lounge/restaurant are nice. The evening meal was ok, but they did run out of some of the food, we had to wait 1/2 hr for our main course to arrive after finishing the starter, but they did apologise for the delay. If I was paying the full cost of the meal i would not have been happy but for the money we did pay its was ok. Other than this we really enjoyed the overnight stay and if the price was right would stay again.

The hotel bedrooms need some attention. Carpets were dirty and a new lick of paint would help

Value for money, I will certainly use this hotel for all my visits to Lancashire, whether business or pleasure. The location is ideal for Manchester, Preston or Blackpool. The staff were courteous, helpful and friendly.

Needs refurbishment in certain areas.

The room was fine. Not overlooked and a fairly pleasant outlook. The staff were pleasant and helpful, especially when I put in a complaint about the sink plug in our room bathroom. The problem was solved quickly and efficiently

Apart from the weather being a bit shot, there was little we didn't like, although the dining room was a little on the cold side when we ate on both evenings.

Friendly staff

Very tired hotel obviously has not bee decorated since going into administration in 2009

It had everything we needed, food was good.

Nothing

Can't really call it a negative but yes the Hotel looks slightly dated & could do with money spending on it, but it had all we wanted with the decent gym, jacuzzi, steam room & pool. The room was clean & the bed was lovely & comfy & breakfast was also included in the price.

location, car parking, size of rooms and bathrooms

To Shabby to be vieewed as luxuary

Good value for money. Excellent breakfast and room.

Spa ok but changing rooms needed to be cleaner and better appointed.

Its often the staff that make a stay pleasant and thats the case with The Swallow Preston. Leisure facilities a bonus.

It's a hotel that needs some tlc. The decor is old and tired and given its recent ownership history you can see why the money has not been spent on renovation. But having said that I'd prefer to stay here than a Travelodge. At least the bed was comfortable for me!! Restaurant food overpriced.

Competitive pricing and conveniant location close by to the M6 motoway and Preston City centre. I was very impressed with the standard of cuisine.

Needs to be refurbished

Clean, comfortable room

Lack of information regarding restaurant and eating times in room. Difficulty finding staff after 11pm.

The Hotel was warm throughout. The leisure facilities were good. The dining area was pleasant and the breakfast sufficent in size. Parking was plentiful. Access to motorways is very good.

Room was shabby - torn upholstery, door kicked in and carpets throughout the hotel were worn and threadbare (extensively repaired by tape). The tv was so small we had to sit 3ft away to see the screen properly. Old style 15amp electric sockets in room so that a bare minimum of appliances could be used. No exterior lights turned on, so carpark in complete darkness and insecure. No vegetarian option offered for breakfast We have stayed at Buckatree Hotel, another Swallow property, and the contrast is very distinct. This Preston hotel I fear is being allowed to become run-down!