Best Western Gleddoch House Hotel & Golf Spa  

Peacefull with great views

A little out of the way

Setting was absolutely beautiflul, combined with excellent facilities, made it a great hotel to stay in.

The friendly staff (most of them). The seclusion and quietness.

I was told on arrival (after a three and a half hour drive when I was tired) that I should book a table in the restaurant as the hotel was really busy. .I felt pressurised into eating there and to make an instant decision. In fact the restaurant was not even half full. The breakfast was luke warm!! and the plate was cold. Just not acceptable in a quality hotel.

Evening meals too expensive at £24 per adult, thats probably why most of the guests were in the hotel resturant down in the village having an evening meal as it was far cheaper, if the hotel were to reduce the price of evenibg meal probably more people would eat there

Good location, comfortable rooms, good pool, sauna and gym. Good value and an enjoyable stay.

The room that I stayed in was immaculate, tastefully decorated and the staff were very helpful and friendly.

i didnt like the service at breakfast time. It was my first time staying at the hotel and no one explained what to do. I dont understand that the coffee and toast is served instantly and that by the time you have ordered your cooked breakfast everything was cold

The view on the Clyde and the swimming pool for the children

The food in the restaurant was quite expensive but however not excellent

Location for Glasgow Airport

This hotel was contrary to expectations. We booked 3months prior our stay and expressly asked for a nice view, we got room 63; a lead flat roof and the room oposite out of one window and the rubbish bin store out of the other, the glass was frosted half way up in an attempt to stop you seeing. To fill the kettle you had to stand in the bath. The free wi-fi 'in all rooms' as predominantly advertised did not work. Prior to arival my wife called and asked for an early check-in, when we got there one hour before the advertised check-in time and mentioned this to the receptionist she stated 'you may have asked but you didnt pay for it'. The bed was very hard,bathroom was shaby with broken tiles, and the food in the bar was so bad we left it. On consulting the manager (before we went to the bar) he appologiesed for the problems admitted knew the wi-fi didn't work, it hadn't for some time, his MD's was also aware about this and other problems. He [the manager] kindly discounted our cost by 53 pounds so we only paid 100 pounds for a bad night and non perfomance of a contract! I ask the manager why they accepted my booking when they could not perform the contract, he agreed they should have let us know. A fellow guest told us he had no remote for his tv; reception stated 'well there should be one'. He had to watch the football in the bar, wi-fi also failed to work in his room.This hotle is run on the ecconomic law principle;I.E. Its cheaper to discount a guest than to rectify the problems, and they know some guest will not complain, I have no doubt this is the plan of some 'bright spark' md who is not commercialy astute, since this plan will fail in the end, the sooner the better for this hotel.DO Not stay here.

The whole stay was enjoyable.

No complaints

Friendly and in a beautiful location with stunning views.

NIce stay, very comfortable and spacious, staff very polite and helpful, fantastic views over the firth of clyde from almost anywhere in the hotel. My 3 night stay was considerably cheaper tyhan the equivalent at the local premier inn for a hotel of far superior quality

Staff were all nice, from reception, to restaurant, to pool staff. The pool was clean and good temperature. We appreciated being given a towel for the swimming pool. We loved the steam room and sauna facilities too. The bedroom kingsize bed was great, the bathroom was good as well.

The Restaurant food was very disappointing. The service was excellent but the food was uninteresting and expensive. The wine selection was poor. It put us off from getting breakfast the next day in the hotel.

would not return