Holiday Inn Newcastle-Jesmond  

Convenient location, good parking, clean

Beds are far far far too hard. Clearly cheap hotel grade, not acceptable in todays market.

I was very disapointed in my stay when me and my friends arrived the staff were not helpful atall and it took us a while to find our rooms.the fridge in my room was broken and the room was small and dark.the bathroom was very small and the shower was faulty and went very very hot or freezing and kept cutting out.i would not return to this hotel as when I complained the polish manager was very rude to me and my friends.

everything about this hotel was great, friendly staff, clean & comfortable rooms, easy location for metro into town. great would deffinately stay again.

Clean and well presented accomodation, complimentary in-room refreshments, friendliness of staff.

Transparency of bathroom door.

Helpful staff, clean modern room.

Over priced breakfast

It provided, exactly the type of short break myself and my husband were looking for. The location was perfect and the staff and locals were friendly and helpful. There appears to be some additions to the hotel going on at present and would only enhance what is already on offer.

There were no negative aspects about our stay or the hotel in general.

Convenient location near metro to town. Nice room. Great shower.Free on- site parking

Very nice room

Hotel states it was 10min stroll from St James Park it took us 20mins running some of the way.It also said it was close to the Quayside it cost us seven pounds by taxi to get back to hotel. Music in our room from a private function was so load we couldn't sleep. Worse nights sleep I have had for a long time, was very warm but when I opened window had noise from air con units. Reception staff didn't give us any information on hotel facilities, ask us if we wanted a newspaper or breakfast.

Rooms are very clean and facilities within the room excellent. Friendly staff help. Although some facilities are basic it is a comfortable hotel.

Restaurant and bar struggle to keep up even on a quiet night. Average wait foer a main course in bar and restaurant was 40 minutes on 21st Feb with very few clients. Wine ordered with meal never arrived. Staff work hard, managers perhaps need to manage.

Location was good, close to Metro

It was situated on a main road, so was slightly noisy. Our room was not warm enough and it would have been useful to give instructions on the heating system and key lock.

Good location between Newcastle Airport and City Centre for our annual trip to see Newcastle United. Pleasant staff who did their best to sort out the problem when our room wasn't available.

Despite having booked a twin room (and calling the hotel seperately to ensure one would be available) our twin room had been given to someone else. However, the receptionist didn't know this and gave us a key to the room. When we walked in there were clothes and suitcases all over the place. We could have surprised someone very badly! This was poor management I thought. The hotel offered us complementary breakfast to make up for it but my ten year old I and had to sleep in a double bed which we didn't like. Also I was billed for the hotel on booking which I didn't like.

you get monies worth.

one of the beds in my room was not very comfortable.

The staff were polite and friendly lounge was very comfortable and rooms spacious with plenty of tea and coffee

A little bit pricey for room only