Hamlets Hotel and Restaurant  

The bedlinen was very clean.

Breakfast service was complete shamble, let down the rest of teh hotel. We came for breakfast at 9:15 had to ask and wait for table to be cleaned and ready another 10minutes. The food was running out no plates or bowls but staff was very slow, almost rude in their response.

Close proximity to Kent attractions and cycling, mountain biking paths.

Bathroom looking rather tired with old taps leaking and difficult to use, specifically in room 110

Staff friendly and efficient, room comfortable and clean, good value for money, continental breakfast was included in room rate and there was a very good choice; cereals, juices, good quality bread for toast, ham, cheese, yoghurts, fresh fruit and pastries. we had been a bit concerned about negative reviews for this hotel, but, glad to say, our experience was entirely positive. we had booked for two nights, but as we booked them at different times, were due to have double room for first night, then change to twin for second. the twin room was a much lower rate, but despite that they offered us the chance to stay in the double for the second night at the same rate as the twin room would have been - we were very impressed.

we didn't like the coffee that was served at breakfast, but there were plenty of tea and coffee sachets in the room, so we just used those when we went back to our room after breakfast. also, tv was in a slightly awkward place in room - to the right of the bed, might have been so that noise to other rooms from the tv is reduced, but we would have prefered it to be at the end of the bed.

breakfast included in price

restaurant closes to early

Friendly and helpful staff on reception. A nice welcome.

We were not impressed with the condition of the decor and furnishings in our room.

reception staff accommodating my reservation needs

rooms are dated, windows from the 70s, bathrooms need updating

Lovely friendly staff with warm welcome.

Extra bed was not really suited to an adult.

The bar shut at 1100hrs and for business users entertaining clients this was a bit inconvenient

We thought the hotel was very good value. The staff were all very helpful and polite. Reception and check out were friendly and efficient. Breakfast was excellent.

Very pleasant and helpful staff. Everything needed in room. Nice and warm and easy to control heat. Lovely food in bar and at breakfast.

Only a minor issue but a power shower would be easier as the water took quite a while to heat up.

Nice, spacious room. Everything looked clean and up-to-date.

Wifi only in public areas. Heating was a bit noisy (pinging sounds as the radiator heated up or cooled down, annoying at 4 AM)

Room comfortable and clean - though prefer a double bed receptionist very friendly and helpful.

Drilling noise from the room next door at ten am - not walking distance from train station or shops

The location

Bar and food prices were far to expensive for this type of hotel. Full breakfast should be included in the price.