Swallow Newcastle Gateshead Hotel

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the staff are the best experience at the swallow newcastle. the hotel has obviously become increasingly dilapidated over the years but the staff ofset any discrepancies that might exist.

the fact that over the 4 days spent there, lift number 2 remained out of order. this may be for a reason but nevertheless it made staying there that little bit mre dificult at times.

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Location was good because we had an appointment at Freeman Hospital. Cant comment on service etc because we didnt use them.

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The bed was comfortable.

The window was screwed shut, water temperature in shower could not be
adjusted because the switch was broken, door knob was nearly falling
off, worn carpets, stale smell in hotel caused by using too much air
freshener over a period of time.

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The dinner to the value of £20 offered in the DBB rate was not good value as the set menu is £16.95 and only 1 of the grill options took it above the £20. I had a starter and the mixed grill which with a £5 supplement only took it to £18-95, the supplement was added to my bill upon checkout but then taken off when pointed out to the receptionist. However DBB for £59 was excellent value.

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It was very good value - leisure facilities, particularly the pool,made it a very pleasant break. Good choice for breakfast. Rooms are fully equipped.

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breakfast was excellent, staff in dining room keen to help

decor in room - paint peeling and chipped especially on ceilling

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Quality of food. General provision within room except as indicated below

Insufficient coffee and milk. Inadequate electric socket outlets in my room.

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Location

Room decor could do with a revamp, I.E. peeling wall paper, filled holes
in walls etc. One lift not working meant it often took a long time
waiting for lift to our room on 6th floor!!

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Both room and service were lovely. Staff were polite and helpful.

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the leisure facilities , the food and the friendly staff