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Swallow Newcastle Gateshead Hotel
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General
Top
Based on
244
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Robert
With friends
cardiff,
United Kingdom
November 19, 2009
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The hotel staff were friendly and most helpful. Rooms were clean. Hotel was about 15/20 minute walk from Newcastle and The Sage. There were no ceiling lights in the room, this tended to make the room rather dark. On checking in to the hotel we were told breakfast would be served until 10am, on the Monday breakfast stopped at 9am, if 1 of our party had not gone to breakfast early none of us would have had breakfast on the Monday. |
8 |
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Sarah
Family with young children
kincorth,Aberdeen,
United Kingdom
October 11, 2009
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How comfortable the room/beds were after such a long journey |
7.5 |
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Richard
Mature couple
RAYLEIGH,
United Kingdom
September 28, 2009
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Good views of City and central to areas that we required plus secure parking and good food. Friendly staff in restaurant and good service. Only one lift working and swim pool appeared empty. |
8 |
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Philip
Mature couple
Wolverhampton,
United Kingdom
September 24, 2009
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the staff were very good, parking was safe, food was acceptable for cost,and the location for the event was excellent The general appearance externally and inrenally could be much better, the spa and gym are not welcoming at the present time therefore it appearded very little use. |
6.5 |
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Anonymous
Solo traveller
United Kingdom
September 24, 2009
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Hotel in poor state of repair and in much need of updating. No swimming pool as stated at time of booking, one lift out of action for my entire stay which caused some delay at busy times. |
4.5 |
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Rachael
With friends
Wakefield,
United Kingdom
September 24, 2009
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The location, good metro links into Newcastle and Haymarket for the Great North Run Unclear about the parking, small room, fixtures and fittings dated and very uncomfortable small double bed. |
3.5 |
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Gerald
Solo traveller
Glasgow,
United Kingdom
September 22, 2009
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Was disapointed that the earliest dinner reservation was 6.30pm. To late if you are going to a show in Town |
6.5 |
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Paul
Solo traveller
EDINBURGH,
United Kingdom
September 15, 2009
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The whole hotel gives an impression of neglect....One lift out of order...TV in room wouldn't pick up channels...lever for opening window broken and window jammed shut..........................Breakfast used the cheapest ingredients(sausage tastes like it's made of cardboard)........ |
3 |
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Anonymous
Family with young children
United Kingdom
September 9, 2009
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Although the staff were helpful + pleasant, service/facilities were very poor. Lift not working so all guests had to carry bags up and down fire escape. Only one bath towel in room shared by 2 adults + one infant. Window locks were jammed so room became very hot + stuffy. |
4 |
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Stephen
With friends
Rossendale,
United Kingdom
September 8, 2009
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The friendliness of the staff, nothing was to much trouble. we had a problem when we arrived the hotel had us booked for B&B for 1 night we were actually DB&B for three nights. the receptionist was superb in the way she handled the situation One lift out of order, and on one occasion both lifts out of order for a short time. we were on the fifth floor, and are all 60 plus |
9.5 |
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John
Solo traveller
Huddersfield,
United Kingdom
July 25, 2009
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Excellent english breakfast each morning Tv in my room (406) only picked up Sky news...not a problem to me as I was out from 7.30am until 10.30pm but would have been frustrating if I had been in more. |
7.5 |
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Adrian
Solo traveller
Braintree,
United Kingdom
July 20, 2009
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The room was too hot, the window could not be opened as the handle had broken according to note stuck on window. |
6 |
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Kate
Solo traveller
oldbury,
United Kingdom
July 17, 2009
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Hotel staff especially Gladys on reception were excellent. In great need of repair as although rooms were spotlessly clean they are emely shabby and worn. wall paper peeling off all over the place. walls are too thin and had to listen to a couple having noisy sex next door all night long. |
6 |
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Alan
Mature couple
CASTLEFORD,
United Kingdom
July 15, 2009
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The room was decidely scruffy and in need of redecoraton and the bathroom!!!!!! was totally disgusting. Peeling paint on the ceiling and mould all around the edges. The toilet seat was all scratched and black. No ventilation and hot waster very sparse. Shower poor. |
5 |
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Anonymous
Young couple
United Kingdom
July 15, 2009
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Convenience for the Sage and parking facilities. Only hotel to allow one night stays in Gateshead at the weekend. The bed was unconfortable and the bedrooms were far too hot. Breakfast was only passable. |
5.5 |
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Anne
Mature couple
Edinburgh,
United Kingdom
July 15, 2009
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We liked our room which was airy and comfortable. There was a good selection at breakfast and the staff were all extremely friendly and helpful The secure parking did not appear to be very secure at all, so we parked on the street. Also the hotel needs investment in terms of the public areas which are rather tired and dated. We chose the hotel because it claimed to be a mile away from the Metro Radio Arena where we were attending a show, but when it came to it, it was considerably more than a mile! |
8 |
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Phil
Solo traveller
penkridge,
United Kingdom
July 12, 2009
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the buffet breakfast was very good rooms were aged...dirty...peeling ceilings...mouldy bathroom......on 3rd floor....2 lifts...1 broken......the other blocked by linen truck....not a good experience at all |
3.5 |
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Paul
Mature couple
Stoke-on-Trent,
United Kingdom
July 6, 2009
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They had taken note of our requests and provided extra pillows & walk-in shower.The staff were friendly and very helpful. We left the car in the car-park and used our bus passes to great advantage! There was no bath-mat provided - I slipped getting out of the shower! |
7.5 |
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Cheryl
Solo traveller
Wigan,
United Kingdom
July 1, 2009
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great value for money, secure parking, easy access to city centre and hearby coastal resorts, friendly helpful staff. |
8.5 |
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Steve
Solo traveller
edmonton,
United Kingdom
June 28, 2009
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good natured staff,all questions answered the window in the room was broken so couldnt get any air into the already hot room,also had a room right next to the lift |
7 |
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Emma
Solo traveller
Chelmsford,
United Kingdom
June 24, 2009
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really nice staff and lovely brekkie!! |
8 |
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Robert
Solo traveller
Cambus by Elloa,
United Kingdom
June 24, 2009
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The Hotel was situated in close proximity of City with good faciliites for a short break |
7.5 |
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John
Mature couple
Scarborough,
United Kingdom
June 16, 2009
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Convenient location Check in very slow |
6 |
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Margaret
Mature couple
coventry,
United Kingdom
June 15, 2009
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the staff very helpfull,near to bus interchange and metro,also food very good. |
8.5 |
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Alexander
Solo traveller
West Mersea,
United Kingdom
June 14, 2009
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Location was ideal for getting around and the package of dinner, bed & breakfast represented good value A liitle tired around the edges and the shower was impossible to control, either stone cold or red hot, nothing in between! |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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