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Newest reviews for Swan Hotel

  • Richard
      United Kingdom
    31 August 2014

    Breakfast was OK, service good, staff friendly.

    Carpet in room dirty,covered in spot stains, TV very small for room size. Curtain hanging off! Beds uncomfortable and would have appreciated more than 2 pillows each as my husband has breathing problems needs to sleep upright. A lamp on dressing table would have been useful especially as light in bathroom not working, note on it stated that awaiting electrician dated 2/6/14 we stayed at end of August!!! one of the mugs was chipped. Pipe from cistern to toilet badly scaled obviously has been leaking for some considerable time. Better maintenance would have sorted out some of these problems. For us not worth the money!

    3.3

  • Jennifer
      United Kingdom
    20 August 2014

    The staff were friendly and lovely

    Small breakfasts and the bed was extremely uncomfortable

    6.7

  • Chris
      United Kingdom
    5 August 2014

    friendly helpful staff , good breakfast

    bedroom furnishings were a bit dated

    7.1

  • Derek
      United Kingdom
    5 August 2014

    It is exelent, quirky old fashoned and full of character, staff are great and so helpfull.

    Wished i had stayed longer

    10

  • |rob
      United Kingdom
    31 July 2014

    The staff are friendly Nice airy rooms

    Wifi was patchy but satisfactory

    7.1

  • David
      United Kingdom
    15 July 2014

    Old world feel, very clean room

    It is a pub and at the weekend it was a bit noisy to gone one.

    7.5

  • Rosalind
      United Kingdom
    24 June 2014

    Breakfast

    Mattress uncomfortable , had to prop window open with books, one window the sash was broken.dead bumble bee on the floor when I arrived.

    5.4

  • John
      United Kingdom
    22 June 2014

    Friendly staff and talking. To. Local people

    Night. Time. Traffic. Very. Noisy

    5.8

  • Jim
      United Kingdom
    20 June 2014

    This hotel suited our needs perfectly

    Nothing

    7.9

  • Paul
      United Kingdom
    15 June 2014

    Location, quirky nature of hotel and room, breakfast.

    We should have asked for a quiet room as the Main Street is noisy till very late and again very early. Of the two windows in the room one had a sign saying do not open and the other had a roll blind that was stuck down and couldn't be raised.

    5.8

  • Helen
      United Kingdom
    8 June 2014

    Staff were helpful and friendly. I travelled to Harleston to attend my uncles funeral. One of the staff recognised my name and brought the local paper from her home. It had an article about my uncle on the front page. Breakfast was really good. Not greasy and not too much.

    7.1

  • Robert
      United Kingdom
    31 May 2014

    Lovely old hotel, very historic. Friendly staff, food good.

    Hotel would benefit from some TLC.

    6.7

  • Sue
      United Kingdom
    28 May 2014

    Attitude of staff a bit too casual, not professional enough. Although an old building with character, the rooms and bathroom facilities were in need of refurbishment. Too expensive for service offered. Wi-Fi could not be accessed, phone signal poor.

    4.6

  • Phil
      United Kingdom
    26 May 2014

    Location

    Bed on pieces of wood to make it level. Not that clean. Decor tired as was bathroom. Expensive for what you get.

    5

  • Paul
      United Kingdom
    24 May 2014

    Friendly staff, good food.

    Toilet flush in room did not function. Had to open tank lid and depress filler ball to refill the tank every time toilet needed flushing.

    7.1

  • Eric
      United Kingdom
    13 May 2014

    Staff very helpful

    Everything dated

    5.8

  • Penelope
      United Kingdom
    1 May 2014

    Friendly staff, adequate breakfast

    It was cold the heating had been turned off

    6.3

  • Raymond
      United Kingdom
    30 April 2014

    the staff the food and the room

    9.6

  • Bernadette
      Spain
    29 April 2014

    Nice staff.

    Road a bit noisy, no double glazing.

    5.4

  • Olivier
      United Kingdom
    22 April 2014

    Very friendly and relaxing . Focused to service clients simply .

    9.2

  • Sarah
      United Kingdom
    12 April 2014

    I had booked a single room but in fact it was single rate for a double room which was a lovely surprise! The locals in the bar were all really friendly as well as the staff!

    7.9

  • Rob
      United Kingdom
    25 March 2014

    It was warm

    Room was 'tired' Staff were grumpy Room was very dated Bed creaked a lot! Shower was a trickle - most of ran down the wall onto the floor. The tiniest TV ever!

    4.6

  • Adrian
      United Kingdom
    3 February 2014

    staff friendly, room comfortable and warm, quiet, good breakfast ; bar meal good ; informal atmosphere

    nothing particularly comes to mind

    7.1

  • Anonymous
      United Kingdom
    29 January 2014

    Leaving

    The tv was tiny the room was not worth £75

    5.4

  • Ian
      United Kingdom
    30 December 2013

    All the staff were very friendly and helpful. Food for breakfast and evening meals was excellent and good value.

    The Wi-Fi was not working whilst we were staying, so had to use mobile.

    8.3

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