Swan Hotel  

Lovely old building with charm.

Rooms could be cleaner. Bathroom sealent wants replacing. Noisey Maserator/pump in bedroom. electric shower would have been better. Old T.V. only 4 channels. Our breakfast wasn't very hot.

All the people in this town and area were very nice and went to lots of work to make sure visiters had a great time.

My room was very cold, no heat until I ask the third time and was then given an electric heater. My room was great after that.

The room was not cleaned or towels changed or bed made on the first day of our stay when we returned late at night. Quality of food is poor and service is slow. Reception is never manned and you have to look for a member of staff.

Quirkiness & log fire in the bar. We have stayed at this hotel several years ago & did feel generally that it had improved in many ways ie cleaniness & better furnishings., So would stay again.

Hotel part was very cold bearing in mind that it was December, & there were a couple of items which need to be addressed to make this a very comfortable place to stay. (Room very cold when we arrived & had to ask twice for the heating to be switched on, radiator & fan in bathroom not working. Curtains at one window hanging off rail & one bulb in ceiling light not working).

Closeness of being able to visit relatives.

No heating,and televisions not working.

Our room was lovely very clean, lovely old inn big room. Breakfast was lovely more then you could eat set us up for the day would stay again any time . thank you Swan Hotel

The staff were so helpful and welcoming.

The only thing I can think of is that it wasn't very clear where the hotel's car park was

I found this hotel to offer charm, a genuine country hospitality, good English food, Owner & Staff pleasant, courteous & with a desire to ensure hat your stay is a good one. Old fashioned service at reasonable prices. A good get away for couples old or young and Great beer. Even the dog is happy to see you. .

None. I got better than expected

Very nice old fashioned Hotel, and still privately owned, very nice bedroom with both bath and shower. Nicely stocked bar with good selection of real ales. Also situated in a charming small town. Would stay again.

Staff were very polite & could not do enough to make you feel welcome. Rooms were kept very clean & tidy, breakfast was spot on.

Very nice room,.Comfortable. Attentive staff. Right in the centre of Harleston.

There was not a great deal of choice on the breakfast menu and the ingredients in the Full English breakfast were not the of best quality. A shame because the food was well cooked and the service was very friendly. .

Service was very good. We were able to book in a little early as we were off to a wedding at the normal check in time. All the staff we came across were very helpful.

Nothing major.

Nice clean rooms. Nice full English breakfast in the morning included in price.