Swan Hotel  

The building had lots of character and history.

We didn't like the decor of the hotel, it could do with a bit of a revamp.

we booled the hotel cos every where was full and we found room there, stairs are fab and staff are very freindly , clean and hot breakfast reasnoble portion.

the staircase was truly amazing .breakfast room @ breakfast very nice.the room and bar comfortable.

shower very dissappointing,tea making facilities, think milk was off.

Very friendly staff, nothing is too much for them. It's an old coach house so it is steeped in history with the old oak beams & wattle walls in places. Great breakfast included

Muddy courtyard, means you tramp dirt into your accomodation.

Extremely friendly and helpful staff. Food good if of a pub nature. Good location. Very good value for money.

A few problems about the room. Although dealt with by owner promptly. Tv remote didn't work nor did replacement. Room over hot and hard to adjust. Carpet a bit grubby in places.

I found this hotel to offer charm, a genuine country hospitality, good English food, Owner & Staff pleasant, courteous & with a desire to ensure hat your stay is a good one. Old fashioned service at reasonable prices. A good get away for couples old or young and Great beer. Even the dog is happy to see you. .

None. I got better than expected

Staff were very polite & could not do enough to make you feel welcome. Rooms were kept very clean & tidy, breakfast was spot on.

Very nice room,.Comfortable. Attentive staff. Right in the centre of Harleston.

There was not a great deal of choice on the breakfast menu and the ingredients in the Full English breakfast were not the of best quality. A shame because the food was well cooked and the service was very friendly. .

The room was large, very spacious and clean.Nice comfortable bed, furniture fitted in with the olde worlde style of the bed and breakfast. Good choice of quality food for the evening meal and reasonably priced. Staff very helpful in giving directions to the club I was going to.

I was disappointed that the television in my room wasn't working, every channel I tried kept breaking up but I think that was due to the digital switchover which the hotel can do nothing about. Would like to have had freshly squeezed orange juice instead of the concentrated stuff at breakfast

Nice clean rooms. Nice full English breakfast in the morning included in price.

It's in a lovely part of Norfolk

There was no electricity during the night. Maybe for that reason there was no water until late morning/

All the people in this town and area were very nice and went to lots of work to make sure visiters had a great time.

My room was very cold, no heat until I ask the third time and was then given an electric heater. My room was great after that.

Breakfast was freshly cooked.

Broken light at top of stairs which was not repaired following request, even though there were notices on all staircases warning that the stairs were uneven. Reception was poorly manned, and on arrival it was difficult to check in. The atmosphere was unwelcoming. Hotel needed decorating. Very tiny TV with poor signal in room, and poorly maintained noisy extractor in bathroom.