Swan Hotel  

Open fire, decent beer, excellent staff, sound-night's sleep

It is having a bit of a refurb in the bedrooms, which is needed.

Staff pleasant and breakfast good

bed uncomfortable, bathroom shabby

Very good staff and a nice stay.

Missed not having bath in the en suite

Friendly, warm and very convenient.

Looking a little tired but still has plenty of charm.

We stayed at the Swan Hotel for New Years Eve. From the moment we booked, the staff at the Swan were very helpful with all our requests and requirements. We arrived early and were offered a complementary tea and coffee. We were showed to our room quickly and telephoned a few minutes later to check we were satisfied with our room. All staff were incredibly helpful and friendly. Beata, the manageress was very polite and helpful. We would definitely think about returning.

The food is excellent

It is not a 4 star hotel. It is a pub with guest rooms overhead.

Good value for money

General traditional pub ambiance. Comfortable and very well positioned in a lovely town.staff very good, we were upgraded without asking

Very uncomfortable about the nightly lockdown.although the fire exit was very clearly signposted, would prefer a reception and front door.

We booked a room with Booking.com, but the hotel had no record of our reservation. However, Carol, the manager, was very understanding and efficient and found us a lovely room for the two nights of our stay. Everyone at the hotel was attentive. We enjoyed the large breakfast and ate both of our evening meals in the restaurant. Carol, in particular, made our visit more enjoyable. She is an asset to the hotel.

The staff, service and the Fireside

Room 12 - The Mattress gave us back ache, the shower needs replacing as power to weak. Room appeared to be damp. Presentation of steak Pie was poor although tasted fine. Parking should be free for hotel guests, very inconvenient and costly to remember to top up if not knowing plans immeadiatly. The Hotel rooms is not 4 stars, more like 2/3 stars. Rooms are the quality of a bed and breakfast establishment. Tv did not work properly.

Staff were lovely Location is good

The hotel side of the business was quite run down, it could do with refurbishing. The bathroom needed a good clean - with bleach, the decor was old, and needed to updated. The bedlinen was clean and crisp but the mattress was falling apart - with springs sticking out.

Good bar/ restaurant. Good food and excellent breakfast. Location is fantastic.

Fullers are going to refurbish according to the staff and the hotel part could do with this sooner rather than later. Would have been disappointed if had paid full price because of this.