Swynford Hotel  

Superb location, lovely old building, pleasant friendly staff and a lovely room.

The choice in the Restaurant is poor and we ended up having to go out for a meal, which is not what we wanted. They will never achieve a decent reputation if they don't improve their menu options. We have a lot of friends who stay here and this is the general concensus. Love the Hotel and Ambiance but the variety of food......................

Very pleasant and attentive staff. Good service and food in the restaurant and a nice comfortable room albeit in need of a bit of renovation, which they are doing in the New Year. Really enjoyed our experience and we will be going back soon.

Overall very good Complaints:-Power point for kettle in room u/s Very nice afternoon tea but tea/coffee arrive around 15 minutes before food! Cooked Breakfast very good but presentation awful (everthing was just piled onto the plate) Wrong information given re pre booking of taxi to racecourse we were informed that this was not an option when in fact you can book "Cambridge" rather than local taxis this wrong info cost us a 1.5 hour delay getting away from the race course!!!

The size of the room was so spacious. It was the double deluxe room and the most amazing thing was the view from the window. The bathroom was massive, very clean and on the whole the place had great warmth to it. The staff were fantastic and we were made to feel very welcome.

We went there with the intention of staying at the hotel the entire weekend. However there was no option to have a lazy night watching a dvd as there was only freeview tv in the bedroom. For the money you would expect a dvd library on site or sky/cable tv in the bedroom.

The 'superior' room was very outdated and showing signs of wear and tear. The shower (attachment) was faulty and only produced very hot water. Breakfast was quite good although we waited quite a while to be served. When my husband went to the toilet near the restaurant he found a number of waiting staff in there smoking- not great! Reception staff were pleasant and helpful. The location of the hotel is good, just a few mile outside of Newmarket with pleasant surrounding counryside but for the price paid the room was poor and rather shabby (although I understand some other rooms have been renovated).

We only stayed 1 night but the dinning area and grounds were very nice.

Excellent location and accommodation. The staff were faultless Attentive, responsive, friendly. I can't recommend the hotel and its staff highly enough.

Location, Room, Staff, Food

The coffee machine is a bit difficult to work out, it needs a script!

We have stayed at this hotel many times and like the friendly atmosphere in a country setting,--very beautiful grounds.Its proximity to the Newmarket racecourse is convenient.

We thought the food was very well presented and beautifully cooked, using imaginative menus, but in our opinion the portions were small at dinner, and the breakfast buffet table was lacking in the usual fare, pre--.cooked breakfast.The hotel has changed hands recently, and I think this is an area that could be discussed.

Nice location, room was lovely - more of a suite than a room. Very convenient for Cambridge which is about 20 minutes away.

We stayed on a Friday and had to leave early the next day and breakfast on a Saturday does not start until 8.30 am! We were told by the night staff there would be nothing available before this time - but then as we were leaving we were told they could do us tea and toast, too late by then I am afraid. They are not good at answering the phone in the evening.

The bedrooms were very clean and comfortable - they were excellent for the rate we paid and the hotel made every effort to accommodate our family of 5 (eg gave us two rooms next door to each other and put a comfortable camp bed in one of them). The staff were very pleasant

The bathrooms were somewhat tired and our shower didn't work (hardly any pressure; didn't warm up). The breakfast was mediocre - had been sitting around in serving dishes for what we assumed was a while as it was pretty poor quality. The exception was the eggs which were cooked to order and were fine

Mooie tuin, sfeervolle en ruime kamer, lekker gegeten, door slechte weer helaas niet van terras en tuin genoten.

Geen lift, gezien de ligging verwacht je meer rust en stilte, doorgaande weg goed hoorbaar, keukenventilator vanaf 5u45 sochtends ook

I felt like I was a special guest at a friends country house. Close enough to Cambridge, but far enough away to just relax around th eplace and enjoy the ambiance.

In such a large room, I would have been grateful for a proper desk and sofa.