Tall Trees

nice location the entrance looked impressive

the rooms are poor and need refurbishing and the carpet look worn - the hotel is tired and needs some investment - on ordering room service staff need training to be polite - possibly why tall trees is 3* could be 4*

staff were brilliant

a little out of the way

Quiet and relaxing, easy parking, prompt service, excellent breakfast with variety. Staff friendly and helpfull

We were attending a 30th Birthday party which was excellent. Food was excellent.

Had to pay as we checked in, the person who's party it was wanted to pay the bill for me but as we had already paid this was not possible. We did not get any sleep as it was so noisy in the corridor until 5.30am we had people shouting, banging doors running up and down the corridor. Our friends slept on the otherside and had taxi noise until 2.30am. No security around.

Beautiful hotel, very nice rooms. Good reception staff. Generally very good but.... if I where in your position I would appreciate constructive feedback on all issues arising - please see 'dislikes' below.

1. There was only one bath towel. 2. My wife had bites from laying on top of the quilt - did not therefore use - requires washing? making it a little cold in the night (no spare blankets) 3. Nice view - cess pit! 4. Tea making facilities at floor level in cabinet. 5. Breakfast staff slovenly, unprofessional, slack, no bacon, no scrambled eggs - had to ask for these to be replenished (9.30 am). Waitress presentation and communication - diabolical.

It was quiet and but good proximity to Teeside.

Slightly shaby. There were a number of fixtures in the room which were not properly attached to the walls/services

The attitude of the staff was one of to do everything that the guest needs and promptly.

Convenience to local areas and the style of room

design, architecture and facilities

reception service was not encouraging. Wrong name, departure date and failure to present documentation correctly i.e asked to sign with other persons details crossed out. Shabby start followed by faulty electrical equipment in room, although quickly changed with courtesy by member of staff. Beds were uncomfortable due to 2 single beds joined together which converged in the middle. Poor experience. Would'nt return

easy booking, no nonsense and helpful staff, good facilities. Good access for both town and country

no mini bar

The swimming pool and gym facilities

The food was not the best quality for the price, choose wisely!

I had a late breakfast 0930 and it was probably the worst breakfast I have ever had: cold and dried out overcooked.Bar area was very shabby and there was a very musty smell in the corridor approach

Reception looks good as you enter

Grounds are in very poor order.The number of free TV channels is very poor.The pay TV channels are expensive.The buildings away from reception are scruffy and unkept. I have stayed at the Judges Hotel and for the same money it is infinitley better.