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Located in the heart of the Loch Lomond National Park in the village of Arrochar, Lochside Guest House offers a traditional Scottish or continental breakfast as well as beautifully decorated bedrooms...
The reservation system was difficult and it was very...
The reservation system was difficult and it was very difficult to get the hotel itself to communicate and understand. I had to enlist the corporate office in order to work it out. The front desk clerk at check in is rude. The young girl bartender is untrained. The food staff is unprofessional and disengaged. The evening bar music penetrates the room - making it difficult to sleep. Not all amenities were in the room and had to be asked for. The coffee maker didn't work.
The building is beautiful, but without friendly staff it has lost all ambiance. Clearly, there is no corporate attempt to train staff to cater to the traveling public.
john paul
United States of America
8.0
Scored 8.0
The room assigned to us was on the top floor.
The room assigned to us was on the top floor. The lift was not working but we were not advised about this before arrival. The receptionist at check in response was that it was booking.com that should have advised us, yet it was not, or at least not obvious on the hotel website
Scott
United Kingdom
2.0
Scored 2.0
Dirty room, ignorant, rude unhelpful and miserable staff,...
Dirty room, ignorant, rude unhelpful and miserable staff, disgusting to have to pay for guest parking (would expect in the city but not at that location,) Housekeeping never cleaned room or stocked the room. had to collect towels and toilet paper from reception, they would not take a standard/repeat meal time booking, had to book daily for 08:00 breakfast and 19:00 Dinner at reception. i could go on ... just don't stay at the Tarbet
Brian Jolly
United Kingdom
10
Scored 10
Nice big room, bathroom good, meals excellent, staff very...
Nice big room, bathroom good, meals excellent, staff very friendly and helpful.
Good tea and coffee facilities in room.
On a main junction, so a small amount if road noise and sometimes very busy.
Bed quite comfortabke with extra pillows and blanket in room. Heating very good hot water took a long tome to come through.
Excellent centre for travelling around by car bus or train, right next to loch , amazing views.
Ann
United Kingdom
4.0
Scored 4.0
Rude bar staff, no room service, awful smell in all the...
Rude bar staff, no room service, awful smell in all the public areas. It was like step back in time decades when customer service didn’t exist. It reminded me of a cross between Fawlty Towers and The Overlook in The Shining! If you like being made to wait ages at the bar to be served by a grumpy guy with an attitude problem, then this is the place for you!! Also other rude members of staff at the bar who seem to be protégées of said surly barman. I was told I couldn’t set up a tab on my room, I had to pay NOW! I’ve stayed in a lot of hotels in my time and I’ve never been spoken to like that before. As a sole woman traveller I don’t expect to be spoken to like that. I would never stay there again, a terrible disappointment.
Karen
United Kingdom
2.0
Scored 2.0
The location was wonderful, but once you got past the...
The location was wonderful, but once you got past the reception and bar the hotel was tired and dirty. My shower wouldn't drain properly as the drainage hole was jammed full of hair. It took 3 complaints to get it cleaned, which is 2 more than it should have taken. If I didn't have health issues I'd have demanded my money back and left after the first night, but I couldn't take the risk of having nowhere to sleep. Only good thing was Kyle and the young lady in the restaurant were very helpful. This was the first stopover on my road trip round d Scotland and everywhere else I stayed has confirmed just how bad this place was.
Do yourself a favour and stay somewhere else.
The rustic antique factor of the hotel is great, Old worldly Scottish feel with nice bar and comfortable room - We have a year old Rottweiler and the hotel staff and most of the other guests loved him, the dog friendly aspect hotel made our stay in Loch Lomond do-able. We must apologise for the barking at 4am on occasions
Friendly staff, the rooms were a good size for a twin, beds were comfortable and I slept well. The hotel facilities were fine and the staff were very helpful and easy to contact, we had some road closures that delayed our arrival, but the staff were super accommodating which was very reassuring.
After reading the reviews for this hotel, I was absolutely delighted with the reality. The reception and bar looked newly refurbished, the bar especially was a very pleasant place to sit and have a drink. The bedroom was mice and clean.
Fantastic location over the road from Loch Lomond. The hotel is a lovely building from the outside. Parking was easy although there was a £5 fee for an overnight stay. There was a nice selection of drinks in the bar.
Lovely cottage, well kitted out. Loved the location, in the middle between arrochar and tarbet and right next to the train station. Within walking distance for all your hill walks. Would come back again.
there are a lot of negative comments about this hotel but it is grand little place in an world beating location with great staff and is excellent value for money.
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