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Newest reviews for Tenterden Guest House

  • Anonymous
      Spain
    24 August 2014

    Location

    tried to ring to check in nobody answered the phone for over 10minutes then had to wait a further 5 minutes for someone to come and give me the key to my room

    6.7

  • Julie
      United Kingdom
    24 August 2014

    I like the property

    The bathroom had mould on the ceiling and above by the shower

    7.5

  • Thomas
      United Kingdom
    21 August 2014

    I enjoyed my stay here as a cheap place to stay for a solo traveler, comes with WI-FI and a pleasant breakfast. Despite being next to a road it was quiet inside, and warm. Staff were friendly and likeable. Plenty of room to store away kit, and a good sized bathroom

    Unsure of when hot water was switched on Extraction fan in my room (room 6) incredibly noisy, screeches very loud, likely needs to be replaced

    10

  • John
      Spain
    20 August 2014

    good value for money and ample parking

    7.9

  • Amy
      United Kingdom
    19 August 2014

    Low cost accommodation with free breakfast and WiFi. We booked two rooms, the twin room in the main building was absolutely fine.

    The building was very tired looking on the outside and you have to ring the staff on your mobile to gain access (they pop round in about 5 mins). Not good if it's raining! The double room we stayed in was very tired.

    5.8

  • Anonymous
      United Kingdom
    19 August 2014

    Value for money, Bed comfort, Ability to come and go when we pleased, Proximity to local pub

    Advised we could leave bags with a local hotel but couldn't, Shower was more of a drip, WiFi wasn't accessible in my room

    5.8

  • Anonymous
      U.S.A.
    17 August 2014

    Good Wi-Fi, economical.

    6.3

  • Anonymous
      United Kingdom
    5 August 2014

    Good basic accommodation. Owner/manager very accommodating with late arrival. Free parking.

    6.7

  • David
      United Kingdom
    1 August 2014

    Room was nice and facilities in it..

    Breakfast wasn't very good. Shower was a bit difficult to work.

    7.5

  • Mark
      United Kingdom
    29 July 2014

    Right next to a convenience store

    No Breakfast unless you paid extra, shower had no hot water and no pressure (room 5). Toilet constantly running, window handles broken, bed uncomfortable....Need I go on. I won't be staying again if I can help it, Sorry

    3.8

  • Caroline
      United Kingdom
    29 July 2014

    Adequate parking Easy to find Close to convenience store & public house Fluffy pillows Iron

    Customer Service:- Lack of staff on site. We did arrive later than the stated check-in time (noon), so had to call the number on the partially concealed notice in the window and wait for someone to arrive from somewhere else. (Would there have been staff there at noon?) Shown very quickly to room, no explanation about breakfast and check out arrangements. (eventually found details for on back of door, and checking out reviews from other patrons). Had to use number again to report lack of hot water; after an hour's wait, called again to check progress. Coming up to the second hour, by chance used tap to wash hands and discovered hot water - would it have been too much to ask for a courtesy knock on the door/call to say that the issue had been sorted? Tired, ill-fitted decor: Curtains barely drew together to cover whole window; also, thinly lined allowing a lot of light into room. No nets/voiles so could possibly be seen from the carpark. Knocks, chips and stains on the paintwork and furniture. Dusty lampshades. Edges of carpets not clean/dust free Fridge overworked (due to bag of ice frozen into the freezer compartment) making the room even hotter than it already was. 'Self-service breakfast': Out of date 'pastries' (i.e. supermarket bought croissants), half a loaf of bread, stale orange juice does not a 'continental breakfast' make. Poorly ventilated room - whilst we can't control the weather, the room held in the heat of the day and both of us didn't sleep very well. Turned off the 'fridge in an attempt to reduce heat (and it was noisy). Unclean glassware in bathroom. Slow shower - had to run for a fair few minutes before the hot water came through. Teeny sink - I nearly knocked myself out on the glass shelf above whilst cleaning my teeth. Mould/mildew in and around shower. Thin walls - was woken up by another guest's alarm clock. Could hear the television from another room. Steep, narrow stairs.

    5

  • Maurice
      United Kingdom
    27 July 2014

    Seemed confused about my booking.didn't get the room I was booked in to.wet towels,after day two and no place to dry them.the shower wasn't very inviting and the shower door wouldn't stay closed when using the shower hence the shower mat/ towel got very wet,but no place to dry it or a dry replacement would have been nice.no not the best place to recommend

    3.8

  • Gillian
      France
    25 July 2014

    Convenience, location, quiet, safety however ......

    The shower in room 3; didn't want to use it. It needs a steam clean, bleach, to get rid of the black mold. Wasn't very nice.

    7.5

  • Sue
      United Kingdom
    23 July 2014

    Fridge in room, great for keeping our drinks cool as was an exceptionally hot day Nice clean sheets Free WiFi

    The kitchenette area was dusty and did not look as though it had been cleaned at all. Bed was uncomfortable

    6.3

  • Steven
      United Kingdom
    22 July 2014

    The breakfast room,fridge and microwave in the room.

    Having to wait for someone to turn up as they own two hotels,the shower was hopeless.shame no English breakfast at the weekends.it wouldn't hurt hotels to have fans or ceiling fans in the heat.

    5.8

  • David
      United Kingdom
    21 July 2014

    Friendly, helpful staff. Clean facilities. No fuss check in. Car Parking Shop next door Great location for Farnborough Air Show. Discount available on food at The Admiral Cunningham pub located nearby.

    No cooked breakfast at the weekend.

    8.3

  • James
      United Kingdom
    20 July 2014

    Comfortable bed

    No staff on site Wi-fi didn't work Small, poorly placed TV Average breakfast

    5.4

  • Michelle
      United Kingdom
    15 July 2014

    Location was close enough to walk into town. Local pub and local shop.

    On a busy road, it was too noisy to have window open but room was too hot not to have it open. Single bed was uncomfortable, as it appeared to be a mattress on top of a mattress that dipped in the middle and gave me chronic backache and I ended up taking mattress off and putting it on the floor. Shower was poor, it took ages to get hot water and water pressure wasn't good. Although cooked breakfast was offered Monday to Friday, it wasn't at weekend and was only continental, which was when I stayed.

    4.6

  • Anonymous
      United Kingdom
    15 July 2014

    Clean and comfy.

    7.9

  • Linda
      U.S.A.
    13 July 2014

    Breakfast was very good

    The location was sketchy, with construction next door. Due to the nearby construction, the driveway and parking area were littered with nails and other sharp objects. We picked up over a dozen objects hoping we could get out safely. The mold in the shower was horrible. We arrived late the first night of a 5 night stay, but we checked out the next morning after my husband's nose bled all night due to the mold. The manager was called and he was very apologetic. He offered to put us in another one of their properties, but we had already made our own arrangements. He said we would not be charged, but I am waiting to get cc bills to confirm that we were not charged.

    3.3

  • Maren
      Belgium
    13 July 2014

    It was a quiet room

    There was fungus in the shower and bathroom!! Staines on the towels.

    3.8

  • Anonymous
      United Kingdom
    10 July 2014

    Liked the breakfast and free parking.

    Bathroom was damp and the shower was mouldy. Everything else was ok but not great.

    5.4

  • Marko
      Finland
    9 July 2014

    microwave and fridge in the room.

    6.3

  • Martin
      United Kingdom
    8 July 2014

    Its a function B&B and very cheap

    The bed was old and uncomfortable, the room tired, teh room smelling of yesterdays breakfast,waiting 20 mins to gain access whilst they drove from their other property, so quite a bit

    4.6

  • Steve
      United Kingdom
    27 June 2014

    The bed was comfy and the sheets and the room were clean except the bathroom. We needed an early breakfast so they suggested went to the pub 5 minutes away for our breakfast - it was basic but good. Room at the back was nice and quiet

    The shower needs a major clean it is disgusting !!!

    5.4

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