Terraces Hotel  

Very good location with parking; room very good. Good breakfast and happy for me to leave the car until after lunch

The room was so large that it was difficult to watch TV comfortably from the bed.

location near downtown

Noisy A wedding was taking place

Comfortable and clean room friendly and informative staff.Close to town and value for money experience.You couldn't go wrong staying at the Terraces Hotel.

Not a thing.

Well located in the city and we can visit all the famous places in the city without using a car.

Nothing.

Very nice room, quiet. Very good food in hotel restaurant.

When I arrived for a 3 night stay, they told me they had given my room to someone else because I had secured it with AMEX (as Booking.com had said I could) and they don't take AMEX. They had a room for one night only which left me scrambling to find a place on a very busy weekend.

Very good location,nice old building,comfy room.

The fresh tea and coffee was not fresh it was out of a flask.

Location, close to town and train station and easy to find

Lovely location and close to city centre.

Ease of check in staff assisted in getting all of our luggage to the room which was very helpful! efficient staff - only had about 5 minutes between booking and us arriving and they were ready for us! fantastic! Also arranged for a child's cot at a moments notice

room size was quite small so we were squeezed in with the child cot.

I booked a single room and it was tiny/bijou

Good food in restaurant.

Old rooms and furniture.

Friendly, helpful staff. Rooms very clean and neat.

Only problem was lack of refreshment in the room but this was soon rectified.

Proximity to City Centre and could park at the front of the hotel.

Room was okay for one night, but bathroom was dirty around the edges. Had to go to Reception at 2 a.m. as we could not get to sleep with the constant loud noise of a pump above our room. They said that they had had problems with this before so why give this room to anyone. At 3 a.m. they gave us another room to get some sleep. Nicer room, so why were we not allocated this when it was available, especially as they knew there had been problems with the other room in the first place. Don't take Room 17. The breakfast was very poor. Rice Crispies, corn flakes and muesli, some tinned fruit and prunes on offer. Ran out of mushrooms, eggs were like rubber, bacon was too hard to cut through. Cold on arrival. Toast was paper thin and there was no marmalade. Would not recommend this hotel.

Nice room, comfortable, very well equipped, good location. This hotel was excellent value for money. Highly recommended.

Nothing

Pleasent staff attitude, very helpful

The tea set-up at breakfast doesn't work. More people drink tea than any other drink and the jug doesn't hold enough tea to go round. A supply of ordinary teabags and hot water might help but I could only find herbal teabags.

Staff were very pleasant

Room had dirty sheets on arrival. Did not reflect website, tiny room and bed. Breakfast stale, could not even get fresh tea/coffee.

The rooms were very comfortable and the staff were very welcoming.The position of the hetel was great for the city center and all the sites .

There was little or no atmosfere in the bar ,and the floors outside the bedrooms were very noisy.

Clean. Friendly. Good food

Bit cold in rest for breakfast

The location spot on

Draft Budweiser Location

No heating in room Decor a bit tired

Proximity to city centre.

Cleanliness of room - appeared not to have been dusted for some time.shower was not clean.dissapointing as I had expected better.

location breakfast

room was cold and a bit tired(bedding)

Excellent location. Reception staff were friendly

The bar area lacked atmosphere no music and tv on but no volume also very cold. The bedrooms were small, depressing and need a good overhaul. The new flat screen TVs dominated the rooms. Don’t understand why hotel management have spent money on new TVs but left rooms in state they were in!. Worst of all was the service at breakfast. One poor lady serving all the breakfasts, topping up teas/coffees etc. and was also responsible for checking out the guests!! Obviously this meant long delays on being served and lots of mix ups with breakfast orders. Then she was off to clean all 18 bedrooms! Absolutely appalling that the hotel management felt that this was acceptable. Happy to take your money but not willing to spend some on ensuring guests get the service they deserve. If you fancy a stay at Fawlty Towers then I recommend you book a trip!

Price /quality could not be better!The hotel was well located, friendly personnel, good breakfast, nice view from our room all decorated with tartan curtains and carpet. Cozy atmosphere!

The only complaint is the difficulty we had to mix shower hot and cold water. We were told there was something being fixed in the room we were.