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Thames Street, Staines, TW18 4SJ, United Kingdom – Show map
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3 properties in Staines
Including hotels, apartments, villas and more.
201 verified reviews
They speak your language
Mercure London Staines-upon-Thames Hotel's staff speak: Chinese, Slovak, Portuguese, Polish, Dutch, Lithuanian, Italian, Hungarian, French, Spanish, English, Czech, Arabic
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Food & Drink
Restaurant, Bar, Breakfast in the room
WiFi is available in all areas and is free of charge.
Free public parking is possible on site (reservation is not needed).
Room service, Packed lunches, 24-hour front desk, Express check-in/check-out, Luggage storage, Laundry, Dry cleaning, Shoeshine, Meeting/banquet facilities, Fax/photocopying
Newspapers, Non-smoking rooms, Facilities for disabled guests, Heating, Non-smoking throughout
Chinese, Slovak, Portuguese, Polish, Dutch, Lithuanian, Italian, Hungarian, French, Spanish, English, Czech, Arabic
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 3 years are charged GBP 10 per person per night for children's cots/cribs.
One child under 15 years stays free of charge in an extra bed.
All further children under 15 years are charged GBP 15 per person per night for extra beds.
The maximum number of extra beds/children's cots permitted in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may be applicable.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 201 reviews
Value for money
Show reviews from:
Formed from two 14th-century inns, The Harte & Garter sits directly opposite the historic Windsor Castle in Windsor town centre. The property boasts free WiFi and a luxury health spa.
Score from 577 reviews Good
With free parking, this hotel in Chertsey has wonderful views of the river and out beyond historic Chertsey Bridge.
Score from 662 reviews Good
The Boleyn Hotel, under new ownership/management is a charming 3 star listed hotel opposite the River Thames dating back to the 16th century.
Score from 196 reviews Good
Overlooking the River Thames, The Swan is a Victorian inn offering home-cooked food and luxurious rooms. The Swan is situated in Staines, just 15 minutes’ drive from Heathrow Airport.
Score from 55 reviews Good
Location. Had a very quiet room looking over the river. Comfortable bed. Close to local shopping area, train station and eateries.
Toilet would not flush properly dispute trying to get it fixed. Need a grab handle on wall as you step in and out of bath/shower...minor negative but would not stop me from staying again.
Friendliness of the staff Manager very helpful and moved us to an upgraded room Location Comfy bed
Bathroom not as clean as it should have been Toilet difficult to flush and shower head loose Not enough staff on in the bar to deal with the function that was con
Great hotel in a good location that is ideal for visiting local attractions.
Very good experience, clean and comfort, close to the city centre, free parking, the staff are so friendly.
No elevator, no drinking water in the rooms.
Proximity to Heathrow. Room clean and bed comfortable. Parking available.
Reception desk unmanned on arrival and door keys not working first time. Long walk to room, no offer of assistance despite elderly and unwell on arrival. No information available on meals. Bar staff hard to find when wanted. When found staff obsequience to the point of Dickensian farce. Shower inside bath which is very hard to get in and out of.
The morning staff was very friendly
Not be able to get wi-fi working The night staff not friendly at all
Rooms were lovely, staff helpful.
Room temperature was very uneven. One minute too cold, one minute too hot which made sleeping difficult. Also the bed was not the most comfortable.
The lccation - taking a cup of tea out into the garden. A nice supper in a comfy sofa on the first night. Staff happy for me to taste the red wines so that I found the one I liked best.
Breakfast and dinner with Thames view. Close to office location in Egham. Friendly staff Good quality WiFi Great food in the restaurant and bar areas Shops/restaurants/pubs on 2 min walking distance
Corridors look dated. But room looked good though. Bathroom also looked very good.
Great location,very helpful staff and a popular venue.
Location, the young french receptionist was fantastic, others were ignorant.
Hair dryer didnt work, parking was being used by non residents, needs redecorating and updating, overhead lights in room were full of dead bugs, cleaning was patchy.
excellent position on the river Thames,very convenient for visiting Windsor. Good breakfast with plenty of choice. Rooms of a reasonable size with comfortable bed.
not a lot to dislike, rooms overlooking the car park can be noisy.
Perfect for Thorpe park
If you are looking for a lovely quiet night along to Thames I would advise against this place!!
Bed was 2 singles put together, could feel the ridge.
Great location Great size room Comfortable bed Great staff Nice cosy bar
Place is very good. It takes just 7 min to get to the train station by walk. Quiet place. Mattress was very comfortable. Good breakfast.
Dusty carpets, durty windows. No ventilation in the room. All taps in bathroom were broken. Low water pressure.
Rooms was very nice - had to pay a little more than a pre-book but was then upgraded.
good view for the breakfast
there are some bad rooms along the park car. a lot of noise...
Ideally situated on the river, only two miles from Thorpe park, friendly efficient staff. Hotel was clean and comfortable.
Staff were fantastic, Natalie in particular was very helpful. Room was very comfortable and breakfast was great.
Very expensive drink Dated, needs a refurbishment
Good location-close to train station, clean bathroom, good breakfast, staff nice and friendly.
Room I stayed was very old fashioned,furniture saw already better days, walls require to be painted as impression is that place is neglected.
The first time I stayed here the room was fine, however, on this last occasion the room I was given was poor and basically looked like it was an add on to fill a space in the building.
Great Thames side location. Ideal for shopping and local restaurants etc. as well as Thorpe Park, LEGOLAND, and Windsor. We use this hotel for gigs and theatre in London too as its a short train ride from the city. Very comfy beds with nice rooms. Love having breakfast by the Thames and chilling in the lounge after hours too.
A few too many families if you are after quiet nights.
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