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Show map Mercure London Staines-upon-Thames Hotel

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Newest reviews for Mercure London Staines-upon-Thames Hotel

  • Anonymous
      United Kingdom
    16 September 2014

    Ideally situated on the river, only two miles from Thorpe park, friendly efficient staff. Hotel was clean and comfortable.

    7.9

  • Anonymous
      United Kingdom
    16 September 2014

    Staff were fantastic, Natalie in particular was very helpful. Room was very comfortable and breakfast was great.

    9.6

  • Neil
      United Kingdom
    15 September 2014

    Location

    Very expensive drink Dated, needs a refurbishment

    6.3

  • Karolina
      Ireland
    14 September 2014

    Good location-close to train station, clean bathroom, good breakfast, staff nice and friendly.

    Room I stayed was very old fashioned,furniture saw already better days, walls require to be painted as impression is that place is neglected.

    5.4

  • George
      United Kingdom
    7 September 2014

    The first time I stayed here the room was fine, however, on this last occasion the room I was given was poor and basically looked like it was an add on to fill a space in the building.

    5

  • Mark
      United Kingdom
    2 September 2014

    Great Thames side location. Ideal for shopping and local restaurants etc. as well as Thorpe Park, LEGOLAND, and Windsor. We use this hotel for gigs and theatre in London too as its a short train ride from the city. Very comfy beds with nice rooms. Love having breakfast by the Thames and chilling in the lounge after hours too.

    A few too many families if you are after quiet nights.

    9.2

  • Robert
      United Kingdom
    29 August 2014

    Early check in by most helpful member of staff

    nothing

    9.5

  • Joao
      Brazil
    28 August 2014

    Very close to Heatrow (easily to drive in a english hand) and a few minutes to Staines station (train to London) with a beautiful view of Thames.

    nothing to complain

    8.3

  • Joanne
      United Kingdom
    27 August 2014

    The bed was massive and so comfy, brilliant nights sleep. Room was overlooking the Thames and really clean. Had all we needed for our 2 nights stay. 1.8 miles aprox to thorpe park theme park. Shopping centre right across road including many eating places

    Can't recall any negatives.

    7.9

  • Anthony
      United Kingdom
    24 August 2014

    Location, very convienient for T5 at Heathrow and a nce view of the Thames.

    Lack of parking. Very sad decorative state. Cold room, radiator did not work and there were no additional heaters available from reception. Breakfast was £15 each!

    5.4

  • Anthony
      United Kingdom
    24 August 2014

    Excelent room and superb view Free parking within Hotel location

    More than usually pay but probably going rate for a Friday in this area.

    9.6

  • Richard
      Spain
    21 August 2014

    Size of the room, very nice breakfast in lovely dining room, dog friendly

    Very long walk between room and reception

    9.6

  • Leszek
      United Kingdom
    12 August 2014

    location next to Thames, convenient parking space, decent food and drink (including breakfast), good wireless internet

    no air-conditioning, front rooms get a bit too warm to my taste on a hot day

    7.1

  • John
      U.S.A.
    7 August 2014

    LOCATION

    ROOMS WERE WARM WITH NO A/C.NOT ENOUGH STAFF IN FOOD SERVICE AND FRONT DESK.

    8.3

  • Christina
      United Kingdom
    23 July 2014

    Our room was lovely, the food was excellent and the staff are really very friendly.

    The prices for food and drink are a bit on the expensive side.

    9.6

  • Norbert
      Luxembourg
    23 July 2014

    free wifi location for purpose of my trip

    parking situation - it says free parking and no reservation is needed.. well, i stayed now twice at this location and twice i had to take the adjacent public parking and had to pay for it! this should be arranged by the hotel and not by the guest, if it says parking is free, then it should be like that! room without aircondition (it was exceptionally hot during my stay, and and aircon would have been a real pleasure; a room-fan was available though)

    7.5

  • Anonymous
      United Kingdom
    22 July 2014

    location

    7.1

  • Louise
      United Kingdom
    22 July 2014

    Location

    It would be perfect if the footpath running in front of hotel was private especially at night for security reasons also there was no air conditioning in our room so had to make do with a tiny fan , nights were too hot !

    7.9

  • Robert
      United Kingdom
    16 July 2014

    Good position and big double room. Nice bar and tables outside next to the river Thames.

    Small car park was full when we got there. Receptionist told us we could park in public car park near by for £1 but this was only for 1 hour and would have been fined. Also not for overnight parking so be warned. Had to park 600m away outside residential house. Not what I read on Booking.com said about parking for this hotel. No air con except for a small fan.

    7.5

  • Martin
      United Kingdom
    15 July 2014

    Waitress was excellent. Reception staff were poor.

    9.6

  • Robin
      United Kingdom
    15 July 2014

    The manager has excellent customer service skills. We were put into the old part of the hotel when we checked in much to my horror. The new part was full according to reception. The manager found us a room in the new part of the building which isn't too bad. The views and proximity to the river and town. The food we had in the restaurant was good although service was very slow.

    The old part of the building is just horrible. Khaki coloured paint in an already dingy room? The designer needs shooting. Dirty, shabby old carpets. I will never return to this hotel if I can't be assured it will be in the more modern side.

    7.1

  • Norbert
      Luxembourg
    14 July 2014

    free WIFI - booked river-view room was actually booked - nespresso machine in the room -

    Car parking situation / Restaurant staff being not able to take orders for a starter and 2 main dishes for dinner without getting 2/3 order wrong! Maybe the waiter should not chat up female guests in the restaurant but concentrate on taking orders, e.g. use a pencil and paper to note down what guests ordered! (If you order a starter for 2, then please do not bring the starter and one main course at the same time! - if you then realise that you are missing the 2nd main course, bring the one that someone ordered and not just the "left over lamb" and hope it will be accepted! - To top if of, the bill at the end had the incorrectly ordered items - including a price difference - still shown. (this was then corrected after having queried the bill).

    6.3

  • Robert
      United Kingdom
    13 July 2014

    Location

    Bit overpriced, Dreadful beer

    7.1

  • Russell
      United Kingdom
    11 July 2014

    The rooms where spacious and the views of the river where excellent. It also transpired that the beds where extremely suited for taking spontaneous naps for a certain person when the football was on.

    7.5

  • Chris
      United Kingdom
    10 July 2014

    A peaceful stay with no disturbances.... a good night's sleep. :-D

    9.6

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