Mercure Thames Lodge Staines  

The location, near Heathrow, near the offices I had to visit,

No one at the reception when I arrived Monday evening. No one at the bar either. Had to call someone to show up. No way to control the temperature in the room. When I arrived I asked if the restaurant was open. Reception told me that only room service was available. I called room service and found out there was an extra 5gbp charge for room service. I asked if I could eat downstairs by the bar and was told yes. No charge for extra service. Next time don't try to cheat your customers! My "balcony" opened up to pigeon droppings everywhere Although I asked for a wake-up call Tuesday morning, no one called and I had to rush through my morning because of it. Called on Tuesday evening asking for an extra bed sheet, none arrived. Had to call back over 35 minutes later and remind someone to please bring it back.

Very nicely decorated, clean, had the feel of a much more expensive executive hotel.

Location,value for money

Really comfy bed

Would have liked room service with bar and breakfast I feel should have been included

Staff were very accomodating, room really confortable. Have paid alot more for alot less. Perfect for getting to Thorpe Park, less than 10mins away

Only, slight, negative was the limited car parking on site, which should be pointed out more clearly. Only about 30 spaces, max. If you arrive in the evening as we did then it's unlikely you'll get a space. However, there is public parking adjacent to the hotel which costs £1 after 7pm until midnight but you have to get up to put more money in the machine by 8am the following day, then usual hourly rates apply

I wrote to the hotel post-booking but pre-stay and received no reply, but when I wrote a second time (that time directly to the manager) the reply was prompt, kind and efficient, which I really appreciated. The room was clean, neat and had a nice view over the river. Breakfast was good and the staff pleasant and friendly. There is no lift and plenty of stairs, but my luggage was brought to my room. Overall, it was a good stay.

The astronomical price of the phone calls (I made one 20 minute call to a uk mobile and was charged 28gbp, yes, 28 quid!) Was well beyond the bounds of an acceptable mark-up. There was a leak (from under the toilet) which wet part of the bathroom floor on both the nights I stayed at the hotel. I reported it the first afternoon, but it wasn't fixed. I covered it with a large bath towel, which absorbed the (fortunately clean) water but it should have been dealt with as soon as it was reported.

Was going to a river boat party so it was location had a snack before going out which was lovely

Asked for a wake up call as we were working but did not receive making us late for work and no breakfast the room was really stuffy and hot no air con so wanted to open window no window only doors to car park which was fine except did not feel comfortable leaving the doors open when sleeping anyone could walk in!

The view from the room, the walks near the river, the proximity to shopping center and restaurants/pubs.

Day staff very strict! No sympathy for customers. They just want to get money out of you for everything.

Good location, good transport links. Excellent staff very friendly lovely view onto the Thames. Breakfast was very good staff couldn't be more helpful bringing fresh hot water and drinks. Would definitely stay here again and have recommended it to other family members.

View from our room not the best as further developments been carried out on the hotel so looked at scaffolding. But other than that nothing to complain about.

The setting and view of river from our room.

We were disappointed that the restaurant was closed on the night of our visit due to a wedding reception as we had no prior notice this would be the case. We had a large and rather nasty stain on our sofa which looked very much like vomit which was very unpleasant. The fan and bathroom extractor fan did not work either.Other than that it was a pleasant and otherwise clean and tidy room.

great location,very welcoming staff.

water pressure in the bathroom was poor,seemed too be slightly under staffed.

The helpfulness of the staff

Reception staff and river location

Breakfast staff young and perhaps not so confident and open?