Mercure Thames Lodge Staines  

The price was so reasonable and very convenient to the city. Hotel was really cute and clean - it had character

The resturant looking over the river. The bar and in particular the chap who was running it was very good,it had a very friendly atmosphere, so we stayed and got chatting to other guests rather than walking into town.The room was a good size with a comfortable bed the equipment in the room was modern, clean and all working. Sunday morning breakfast a huge choice of options, and again a friendly and well run feel to the place.

I booked in on the 14/04/12 around 6 o'clock. If I'm being generous I would describe the desk clerk's attitude as petulant. I believe the name was Patrick. I was somewhat relieved to realise I hadn't been singled out for this treatment, when I noticed he treated the staff in the same way, and in front of guests. The room (21) was on the ground floor and only had single glazed french doors which also seemed to lack any sealing strips. These opened onto the car park and the main road, and as a result it was both very noisy and draughty, which spoilt an otherwise excellent room

My self and my partner stayed at this hotel on Saturday the 31 of march, I was disappointed with my stay, the bulb in our room had blown and we asked for this to be fixed and this was not, the hand held shower fell off in my hand and was not usable, I don't feel that the amount I paid for this room was worth it at all, we could off found a cheaper room for that weeks but we had good reviews about this hotel

The location by the river and the overall experience

The fact the restaurant was closed due to a party, but this was unavoidable. If told at time of booking would have found another hotel, as the meal was a big part in our stay.

Proximity to Twickenham

Location was ideal and view from room over river Thames wes very pleasant. Staff were generally very obliging.

Room was very tired and in need of renovation. Furniture worn and carpet badly soiled and "hard" in parts. Shower very poor flow. Window frame very dirty and balcony area clearly not cleaned for some time.

The location was centre of town which was excellent. The rooms were clean, comfortable and the staff were very helpful. Definitely recommended.

Good location, clean and tidy hotel

Staff were very accomodating, room really confortable. Have paid alot more for alot less. Perfect for getting to Thorpe Park, less than 10mins away

Only, slight, negative was the limited car parking on site, which should be pointed out more clearly. Only about 30 spaces, max. If you arrive in the evening as we did then it's unlikely you'll get a space. However, there is public parking adjacent to the hotel which costs £1 after 7pm until midnight but you have to get up to put more money in the machine by 8am the following day, then usual hourly rates apply

I booked the hotel as we were attending a friends party nearby. The friend then changed the date of his party and the hotel were very accommodating in changing the dates for me. As I had booked at a preferential rate, I was pleasantly surprised when they agreed to change the date with no charge. The hotel is conveniently positioned on the riverside in the middle of Staines which is a super town with some nice shops and market. A large Vue cinema and plenty of places to eat nearby plus the restaurant in the hotel itself.

Good location, good transport links. Excellent staff very friendly lovely view onto the Thames. Breakfast was very good staff couldn't be more helpful bringing fresh hot water and drinks. Would definitely stay here again and have recommended it to other family members.

View from our room not the best as further developments been carried out on the hotel so looked at scaffolding. But other than that nothing to complain about.

The setting and view of river from our room.

We were disappointed that the restaurant was closed on the night of our visit due to a wedding reception as we had no prior notice this would be the case. We had a large and rather nasty stain on our sofa which looked very much like vomit which was very unpleasant. The fan and bathroom extractor fan did not work either.Other than that it was a pleasant and otherwise clean and tidy room.