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Mercure Thames Lodge Staines
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When would you like to stay at the Mercure Thames Lodge Staines?| Room type | Max | Rate |
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| Classic Room with 1 double bed River Side |
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Show prices |
| Classic Room with 1 double bed |
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Show prices |
| Classic Room with 2 single beds, River side |
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Show prices |
General
Restaurant, Bar, 24-Hour Front Desk, Newspapers, Garden, Terrace, Non-Smoking Rooms, Rooms/Facilities for Disabled Guests, Express Check-In/Check-Out, Heating, Luggage Storage, Gay Friendly, All Public and Private spaces non-smoking.
Services
Room Service, Meeting/Banquet Facilities, Laundry, Dry Cleaning, Breakfast in the Room, Shoe Shine, Packed Lunches, Fax/Photocopying.
Internet
Wireless Internet Hotspot is available in public areas and costs GBP 5.00 per hour.
Guest Parking
Free public parking is possible on site.
Hotel Policies
Check-in
From 14:00 hours
Check-out
Until 11:00 hours
Cancellation
If cancelled up to 18:00 on the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
Children and extra beds
All children under 3 years are charged GBP 10.00 per night and person for cots.
One child under 15 years stays free of charge in an extra bed.
All further children under 15 years are charged GBP 15.00 per night and person for extra beds.
Maximum capacity of extra beds/babycots in a room is 1.
Any extra bedding is upon request and needs to be confirmed by the hotel.
Supplements will not be calculated automatically in the total costs and have to be paid separately in the hotel.
Pets
Pets are allowed on request. No extra charges.
Groups
When booking for more than 15 persons, different policies and additional supplements may apply.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Diners Club
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Dinner is served from 19:00 until 21:00.
Terms & Conditions
Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way.
Booking.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our
privacy statement.
Booking.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "Hotel Policies").
More information can be found in our
terms and conditions.
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Click thumbnail to see a larger photo of Mercure Thames Lodge Staines. Or show description of this hotel
The guest reviews are submitted by our customers after their stay at
Mercure Thames Lodge Staines.
They are opinions of guests that reflect their experiences when staying at this hotel.
Based on
72
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Des
Young couple
Lytham St Annes,
United Kingdom
November 25, 2009
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A 3 star hotel at the top end of the range. nothing major really, perhaps the walls were a bit thin and could hear sound through connecting doors. |
7.5 |
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Lisa
Young couple
Slough,
United Kingdom
November 18, 2009
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The hotel staff are always very friendly and helpful! Always easy checking in and rooms are always clean!! Also great as they have a fridge and always a iron!! We were alloacted room 26 however the heating wouldnt work and the water was freezing cold so we were moved to another room! |
9.5 |
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Lorna
Mature couple
Braine le Chateau,
Belgium
November 11, 2009
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The service was very good, we had a small problem with the first room and it was immediatley upgraded to a very comfortable room. |
9.5 |
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Angela
Mature couple
carlisle,
United Kingdom
November 7, 2009
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The location is ideal for our needs. Lovely riverside location and free parking when we take the train into London to see a show, visit museums and the shops. My husband had a battered fish meal which he said was the worst he had had in his life. He felt it appeared to have been reheated or recooked. It was hard and chewy but he did not say he wasn't happy with his meal when asked because he said he was so hungry he put up with it and did not want to wait for another and he does not particularly like confrontation and prefers just not returning. So, we did not use the restaurant again that stay. |
6 |
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David
Solo traveller
Ranelagh,
Ireland
November 2, 2009
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Good Clean hotel right in the centre of Staines overlooking the Thames |
8 |
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Anonymous
Mature couple
Australia
October 31, 2009
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The staff friendly & eager to please Room 3 , had a foul mould smell( rooten carpet near bathroom wall)Changed to Room 5 , it had a stale smell(but we put up with it)Overall the facility is old /tired,Mercure should invest $$$$$$$to update , as they are situated in a wonderful location |
5 |
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Judith
Mature couple
Ramsgate,
United Kingdom
October 22, 2009
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The riverside location was a delight as it faced towards the 'best' side ofm the river. The walk along to Penton Hook Lock was delightful. The town centre was close and parking at the hotel was good with CCTV to provide security. |
7.5 |
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David
Young couple
Benfleet,
United Kingdom
October 22, 2009
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Very pleasant stay. Great value. Super breakfast. Staff couln't have been more helpful |
8 |
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Jan
Mature couple
yateley,
United Kingdom
October 14, 2009
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Staff were very welcoming, did not have a nice room originally but quickly moved to an alternative room Too near to railway line |
10 |
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Gill
Mature couple
Milford Haven,
United Kingdom
October 6, 2009
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Outside access for our dog straight out onto grass area. Lovely location on banks of river. Bathroom was a bit tatty (door damaged), as was the fridge. Outside door lock was worn and didn't work very well. |
7.5 |
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Anonymous
Mature couple
United Kingdom
September 24, 2009
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Have stayed before; location good when visiting our family. Pleasant staff always very helpful and obliging. Good buffet breakfast. Fault on bedroom television did not recieve BBC 1. Wanted to watch match of the Day. Stall helpful : put it on tv in bar. |
7.5 |
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David
Solo traveller
Peterborough,
United Kingdom
September 9, 2009
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The location i sgreat, by the river and close to the town centre. The staff were excellent. The car park was very small. Get there early if you want a parking space. |
8.5 |
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Ray
Family with older children
plymouth,
United Kingdom
September 9, 2009
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I liked the view over the Thames, the staff were polite, nice bar, nice room with tea and coffee and wake up call. No food available as there was a function on. The remote on the TV didn't work. The car park was full so we had to park in a public car park and get a ticket before 8 am. Maybe the staff could offer this service when necessary so guests can get a lie in. |
7.5 |
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Dorian
Group
Porth,
United Kingdom
September 7, 2009
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Good breakfast nice staff all in all a nice hotel |
7.5 |
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Jackie
Mature couple
Christchurch,
United Kingdom
September 5, 2009
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It was very good value for money. |
8 |
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Nicola
Solo traveller
Haverhill,
United Kingdom
September 1, 2009
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Upon arrival the sink in the bathroom was badly blocked, this should have been fixed prior to arrival - I wonder whether there there is a damage reporting process for the cleaners on the rooms. |
7.5 |
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Bernard
Group
Wirral,
United Kingdom
August 24, 2009
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clean,pleasent staff |
10 |
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Rebecca
Young couple
ipswich,
United Kingdom
August 21, 2009
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The room was pleasently decorated as was the rest of the hotel. All members of staff that we encountered were friendly and helpful. |
7 |
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Martina
Mature couple
Melksham,
United Kingdom
August 13, 2009
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The position of the hotel in the middle of Staines ws very convenient with leisure facilities nearby |
8 |
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Anonymous
Solo traveller
United Kingdom
July 23, 2009
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It is in a good location next to the river Thames, and the accommodation is fairly good. The hotel is getting a little tired in it's decor |
6 |
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Anonymous
Mature couple
United Kingdom
July 2, 2009
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We have stayed there before and the location is ideal for our needs. Staff are very obliging. The overall hotel facilities are good. We stayed in very hot wheter and were told there was a fan in the cupboard. There wasn't . Supplied the next day. Note well it is not airconditioned. |
8 |
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Lucinda
With friends
Exeter,
United Kingdom
June 17, 2009
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Good proximity to the town centre. Nice position by the river. The bedroom was unbareably hot. The air conditioning did not work and the windows could only be opened a tiny amount because of the security locks. There was not a great deal of parking space outside and the hotel allowed people to double park. As a result i was left waiting over an hour in the morning because i was blocked in and the hotel did not know who's car it was. |
5 |
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Anonymous
Young couple
United Kingdom
June 5, 2009
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Good room for the price. Comfortable bed. Nice view of the Thames. Did the job very well. Hotel ran out of ice!? Too few towels. Poor shower. Poor wine list - had to ask for Prosecco, which was in stock but not on room wine list? Room service order incorrect - took two attempts. |
7 |
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Anonymous
Young couple
United Kingdom
June 3, 2009
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clean comfortable rooms and close to centre of town lack of parking facilities for a hotel of that size |
7 |
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Alan
Mature couple
Hitchin,
United Kingdom
June 3, 2009
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The view over the River Thames and the proximity to the centre of town. The staff were helpful and the breakfast a very high quality. The bedroom lighting was not 100%, and the room keys did not ale=ways function. |
9 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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